I have just installed Office 2007 and after installing all updates I
downloaded Outlook Connector so that I can use my Hotmail account. I can
send e-mail using the Hotmail account but not receive it.
If I click on the (E-Mail Removed) folder I get this error: The set of
folders cannot be opened. The server is not available. Contact your
administrator if this condition persists!
I also have a BT account that works perfectly. Please could somebody
suggest a solution? I am running Windows Vista and Office Standard 2007.

I have the same problem. Using Windows 7, Office 2007, installed all updates
recc by Microsoft, installed 12.1 Connector on 2 October 2009. Configured
Connector for my hotmail address. Originally when this occurred a pile of
emails came down but not the last month's worth (I am missing about 50) and
no new ones came through.I tried rerunning connector and reconfiguring but no
change. I can send ok and message goes into sent box but I can not receive
into Outlook (the mails remain only on the hotmail server).

My other domain names work fine through Outlook 2007. It's just hotmail
sending that is the problem.



"Jules" wrote:

> I have just installed Office 2007 and after installing all updates I
> downloaded Outlook Connector so that I can use my Hotmail account. I can
> send e-mail using the Hotmail account but not receive it.
> If I click on the (E-Mail Removed) folder I get this error: The set of
> folders cannot be opened. The server is not available. Contact your
> administrator if this condition persists!
> I also have a BT account that works perfectly. Please could somebody
> suggest a solution? I am running Windows Vista and Office Standard 2007.

Do you get any errors? Did you try removing the account and recreating it?

--

Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"gail" <gail @discussions.microsoft.com> wrote in message
news:58782E3C-5162-4C45-9F8C-(E-Mail Removed)...
> I have the same problem. Using Windows 7, Office 2007, installed all
> updates
> recc by Microsoft, installed 12.1 Connector on 2 October 2009. Configured
> Connector for my hotmail address. Originally when this occurred a pile of
> emails came down but not the last month's worth (I am missing about 50)
> and
> no new ones came through.I tried rerunning connector and reconfiguring but
> no
> change. I can send ok and message goes into sent box but I can not receive
> into Outlook (the mails remain only on the hotmail server).
>
> My other domain names work fine through Outlook 2007. It's just hotmail
> sending that is the problem.
>
>
>
> "Jules" wrote:
>
>> I have just installed Office 2007 and after installing all updates I
>> downloaded Outlook Connector so that I can use my Hotmail account. I can
>> send e-mail using the Hotmail account but not receive it.
>> If I click on the (E-Mail Removed) folder I get this error: The set of
>> folders cannot be opened. The server is not available. Contact your
>> administrator if this condition persists!
>> I also have a BT account that works perfectly. Please could somebody
>> suggest a solution? I am running Windows Vista and Office Standard 2007.

Thanks for coming back to me so quickly. I get no errors. the send and
receive just shows "Processing" although it isn't!
I have tried removing the hotmail account in the Email Accounts settings,
entering it as a new account and then restarting. This removes the emails
downloaded from hotmail, then they come again but only those up to 1 sept
2009. Any received since on hotmail or any test ones I send myself via my
other accounts do not come into Outlook.



"Diane Poremsky [MVP]" wrote:

> Do you get any errors? Did you try removing the account and recreating it?
>
> --
>
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> Let's Really Fix Outlook 2010
> http://forums.slipstick.com/forumdisplay.php?f=34
>
> "gail" <gail @discussions.microsoft.com> wrote in message
> news:58782E3C-5162-4C45-9F8C-(E-Mail Removed)...
> > I have the same problem. Using Windows 7, Office 2007, installed all
> > updates
> > recc by Microsoft, installed 12.1 Connector on 2 October 2009. Configured
> > Connector for my hotmail address. Originally when this occurred a pile of
> > emails came down but not the last month's worth (I am missing about 50)
> > and
> > no new ones came through.I tried rerunning connector and reconfiguring but
> > no
> > change. I can send ok and message goes into sent box but I can not receive
> > into Outlook (the mails remain only on the hotmail server).
> >
> > My other domain names work fine through Outlook 2007. It's just hotmail
> > sending that is the problem.
> >
> >
> >
> > "Jules" wrote:
> >
> >> I have just installed Office 2007 and after installing all updates I
> >> downloaded Outlook Connector so that I can use my Hotmail account. I can
> >> send e-mail using the Hotmail account but not receive it.
> >> If I click on the (E-Mail Removed) folder I get this error: The set of
> >> folders cannot be opened. The server is not available. Contact your
> >> administrator if this condition persists!
> >> I also have a BT account that works perfectly. Please could somebody
> >> suggest a solution? I am running Windows Vista and Office Standard 2007.
>
>

Nothing since Sept 1 is downloaded? That's the date they turned off HTTP
protocol and made everyone use POP3 or the connector. I wonder if something
is goofy server side.

--

Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"gail" <(E-Mail Removed)> wrote in message
news50115F7-4EEA-4802-B6DC-(E-Mail Removed)...
> Thanks for coming back to me so quickly. I get no errors. the send and
> receive just shows "Processing" although it isn't!
> I have tried removing the hotmail account in the Email Accounts settings,
> entering it as a new account and then restarting. This removes the emails
> downloaded from hotmail, then they come again but only those up to 1 sept
> 2009. Any received since on hotmail or any test ones I send myself via my
> other accounts do not come into Outlook.
>
>
>
> "Diane Poremsky [MVP]" wrote:
>
>> Do you get any errors? Did you try removing the account and recreating
>> it?
>>
>> --
>>
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-(E-Mail Removed)
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>>
>> Let's Really Fix Outlook 2010
>> http://forums.slipstick.com/forumdisplay.php?f=34
>>
>> "gail" <gail @discussions.microsoft.com> wrote in message
>> news:58782E3C-5162-4C45-9F8C-(E-Mail Removed)...
>> > I have the same problem. Using Windows 7, Office 2007, installed all
>> > updates
>> > recc by Microsoft, installed 12.1 Connector on 2 October 2009.
>> > Configured
>> > Connector for my hotmail address. Originally when this occurred a pile
>> > of
>> > emails came down but not the last month's worth (I am missing about 50)
>> > and
>> > no new ones came through.I tried rerunning connector and reconfiguring
>> > but
>> > no
>> > change. I can send ok and message goes into sent box but I can not
>> > receive
>> > into Outlook (the mails remain only on the hotmail server).
>> >
>> > My other domain names work fine through Outlook 2007. It's just hotmail
>> > sending that is the problem.
>> >
>> >
>> >
>> > "Jules" wrote:
>> >
>> >> I have just installed Office 2007 and after installing all updates I
>> >> downloaded Outlook Connector so that I can use my Hotmail account. I
>> >> can
>> >> send e-mail using the Hotmail account but not receive it.
>> >> If I click on the (E-Mail Removed) folder I get this error: The set
>> >> of
>> >> folders cannot be opened. The server is not available. Contact your
>> >> administrator if this condition persists!
>> >> I also have a BT account that works perfectly. Please could somebody
>> >> suggest a solution? I am running Windows Vista and Office Standard
>> >> 2007.
>>
>>

Ok I read another user with the same problem - not known what ports the
connector uses or how it works and therefore whether ISP could be blocking.

Can I go back to using Pop3? If so, what ports do I need to use? I have
tried the default ones but they don't work for the incoming

thanks


"Diane Poremsky [MVP]" wrote:

> Nothing since Sept 1 is downloaded? That's the date they turned off HTTP
> protocol and made everyone use POP3 or the connector. I wonder if something
> is goofy server side.
>
> --
>
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> Let's Really Fix Outlook 2010
> http://forums.slipstick.com/forumdisplay.php?f=34
>
> "gail" <(E-Mail Removed)> wrote in message
> news50115F7-4EEA-4802-B6DC-(E-Mail Removed)...
> > Thanks for coming back to me so quickly. I get no errors. the send and
> > receive just shows "Processing" although it isn't!
> > I have tried removing the hotmail account in the Email Accounts settings,
> > entering it as a new account and then restarting. This removes the emails
> > downloaded from hotmail, then they come again but only those up to 1 sept
> > 2009. Any received since on hotmail or any test ones I send myself via my
> > other accounts do not come into Outlook.
> >
> >
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> Do you get any errors? Did you try removing the account and recreating
> >> it?
> >>
> >> --
> >>
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> mailto:dailytips-subscribe-(E-Mail Removed)
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
> >>
> >> Let's Really Fix Outlook 2010
> >> http://forums.slipstick.com/forumdisplay.php?f=34
> >>
> >> "gail" <gail @discussions.microsoft.com> wrote in message
> >> news:58782E3C-5162-4C45-9F8C-(E-Mail Removed)...
> >> > I have the same problem. Using Windows 7, Office 2007, installed all
> >> > updates
> >> > recc by Microsoft, installed 12.1 Connector on 2 October 2009.
> >> > Configured
> >> > Connector for my hotmail address. Originally when this occurred a pile
> >> > of
> >> > emails came down but not the last month's worth (I am missing about 50)
> >> > and
> >> > no new ones came through.I tried rerunning connector and reconfiguring
> >> > but
> >> > no
> >> > change. I can send ok and message goes into sent box but I can not
> >> > receive
> >> > into Outlook (the mails remain only on the hotmail server).
> >> >
> >> > My other domain names work fine through Outlook 2007. It's just hotmail
> >> > sending that is the problem.
> >> >
> >> >
> >> >
> >> > "Jules" wrote:
> >> >
> >> >> I have just installed Office 2007 and after installing all updates I
> >> >> downloaded Outlook Connector so that I can use my Hotmail account. I
> >> >> can
> >> >> send e-mail using the Hotmail account but not receive it.
> >> >> If I click on the (E-Mail Removed) folder I get this error: The set
> >> >> of
> >> >> folders cannot be opened. The server is not available. Contact your
> >> >> administrator if this condition persists!
> >> >> I also have a BT account that works perfectly. Please could somebody
> >> >> suggest a solution? I am running Windows Vista and Office Standard
> >> >> 2007.
> >>
> >>
>

Yes, you can use POP3 with port 995, only HTTP was disabled.

From http://www.slipstick.com/problems/msn_denied.asp:

Incoming server name: pop3.live.com
Outgoing server: smtp.live.com

While setting up the account, click on the More Settings button and on
Outgoing Mail Servers tab, select the My server requires authentication box.
Most people will need to use the default option of Use same settings as my
incoming server.

Click the Advanced tab, and under Server Port Numbers, enter the following
information:
· In the Incoming mail (POP3) box, type 995.
· In the Outgoing mail (SMTP) box, type 587.
· Under both Outgoing mail (SMTP) and Incoming mail (POP3), select the
‘requires secure connection (SSL)’ check box. In Outlook 2007, choose Auto;
use SSL for Outlook 2003
· Under Delivery, select the Leave a copy of messages on server check box if
you want to see your messages when you use Hotmail in a web browser, your
mobile phone, or other e-mail programs. By default, Outlook will delete the
messages from the Hotmail server when they are downloaded to your computer.


--

Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"gail" <(E-Mail Removed)> wrote in message
news:414688A9-134D-4D37-BC63-(E-Mail Removed)...
> Ok I read another user with the same problem - not known what ports the
> connector uses or how it works and therefore whether ISP could be
> blocking.
>
> Can I go back to using Pop3? If so, what ports do I need to use? I have
> tried the default ones but they don't work for the incoming
>
> thanks
>
>
> "Diane Poremsky [MVP]" wrote:
>
>> Nothing since Sept 1 is downloaded? That's the date they turned off HTTP
>> protocol and made everyone use POP3 or the connector. I wonder if
>> something
>> is goofy server side.
>>
>> --
>>
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-(E-Mail Removed)
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>>
>> Let's Really Fix Outlook 2010
>> http://forums.slipstick.com/forumdisplay.php?f=34
>>
>> "gail" <(E-Mail Removed)> wrote in message
>> news50115F7-4EEA-4802-B6DC-(E-Mail Removed)...
>> > Thanks for coming back to me so quickly. I get no errors. the send and
>> > receive just shows "Processing" although it isn't!
>> > I have tried removing the hotmail account in the Email Accounts
>> > settings,
>> > entering it as a new account and then restarting. This removes the
>> > emails
>> > downloaded from hotmail, then they come again but only those up to 1
>> > sept
>> > 2009. Any received since on hotmail or any test ones I send myself via
>> > my
>> > other accounts do not come into Outlook.
>> >
>> >
>> >
>> > "Diane Poremsky [MVP]" wrote:
>> >
>> >> Do you get any errors? Did you try removing the account and recreating
>> >> it?
>> >>
>> >> --
>> >>
>> >> Diane Poremsky [MVP - Outlook]
>> >> Outlook Tips: http://www.outlook-tips.net/
>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>
>> >> Outlook Tips by email:
>> >> mailto:dailytips-subscribe-(E-Mail Removed)
>> >>
>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>> >>
>> >> Let's Really Fix Outlook 2010
>> >> http://forums.slipstick.com/forumdisplay.php?f=34
>> >>
>> >> "gail" <gail @discussions.microsoft.com> wrote in message
>> >> news:58782E3C-5162-4C45-9F8C-(E-Mail Removed)...
>> >> > I have the same problem. Using Windows 7, Office 2007, installed all
>> >> > updates
>> >> > recc by Microsoft, installed 12.1 Connector on 2 October 2009.
>> >> > Configured
>> >> > Connector for my hotmail address. Originally when this occurred a
>> >> > pile
>> >> > of
>> >> > emails came down but not the last month's worth (I am missing about
>> >> > 50)
>> >> > and
>> >> > no new ones came through.I tried rerunning connector and
>> >> > reconfiguring
>> >> > but
>> >> > no
>> >> > change. I can send ok and message goes into sent box but I can not
>> >> > receive
>> >> > into Outlook (the mails remain only on the hotmail server).
>> >> >
>> >> > My other domain names work fine through Outlook 2007. It's just
>> >> > hotmail
>> >> > sending that is the problem.
>> >> >
>> >> >
>> >> >
>> >> > "Jules" wrote:
>> >> >
>> >> >> I have just installed Office 2007 and after installing all updates
>> >> >> I
>> >> >> downloaded Outlook Connector so that I can use my Hotmail account.
>> >> >> I
>> >> >> can
>> >> >> send e-mail using the Hotmail account but not receive it.
>> >> >> If I click on the (E-Mail Removed) folder I get this error: The
>> >> >> set
>> >> >> of
>> >> >> folders cannot be opened. The server is not available. Contact
>> >> >> your
>> >> >> administrator if this condition persists!
>> >> >> I also have a BT account that works perfectly. Please could
>> >> >> somebody
>> >> >> suggest a solution? I am running Windows Vista and Office Standard
>> >> >> 2007.
>> >>
>> >>
>>