See
http://www.outlook-tips.net/howto/stuck_message.htm
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Diane Poremsky [MVP - Outlook]
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"deanrog" <(E-Mail Removed)> wrote in message
news:F151EA44-2FDE-47CB-98A9-(E-Mail Removed)...
> I have received a failure to deliver notice which is blocking my account.
> Since this freezes whenever I click on the email I can't delete it.