Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

Barry_M wrote:
> Windows XP Pro. SP3
> My mouse stopped working for no apparent reason. Device Manager -> PS/2
> Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
> cannot start this hardware device because its configuration information in
> the registry is incomplete or damaged. (Code 19)
> Click Troubleshoot to start the troubleshooter for this device."
> Troubleshooter says, "Uninstall and then reinstall your device." To do this
> I must right-click the device in Device Manager and then click Uninstall ->
> Confirm Device Removal -> OK. However, I cannot right-click anything without
> a functioning mouse (someone needs to rethink these instructions more
> clearly).
> Can someone please help me to complete the required process to uninstall and
> reinstall my mouse?

There is a DEVCON script here, for tearing down the USB stack.

http://www.robvanderwoude.com/devcon.php

RenewUSB.bat Remove all USB devices and then rescan for new ones

But I can't tell from your description, whether you have enough control over the
machine right now, to do anything to it.

Another option, might be to attempt the usage of a Restore Point from
System Restore, from Safe Mode. Perhaps that will put things right.
System Restore keeps copies of the registry, so you might go backward
in time 24 hours, and see if it works any better.

http://bertk.mvps.org/html/safemode.html

"System Restore can be run the same as in normal mode. The only difference
is an UNDO restore point will not be automatically created."

I know what your situation feels like, because when I installed my new motherboard
(without a complete set of PS/2 interfaces), I was stuck for the first few minutes
with no working input either. Fortunately, the built-in WinXP drivers rescued
me, before I pitched the box out the window :-)

HTH,
Paul

On 4/18/2010 8:18 PM, Barry_M wrote:
>
> Windows XP Pro. SP3
> My mouse stopped working for no apparent reason. Device Manager -> PS/2
> Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
> cannot start this hardware device because its configuration information in
> the registry is incomplete or damaged. (Code 19)
> Click Troubleshoot to start the troubleshooter for this device."
> Troubleshooter says, "Uninstall and then reinstall your device." To do this
> I must right-click the device in Device Manager and then click Uninstall ->
> Confirm Device Removal -> OK. However, I cannot right-click anything without
> a functioning mouse (someone needs to rethink these instructions more
> clearly).
> Can someone please help me to complete the required process to uninstall and
> reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when you're
located on your device in Device Manager, hit Enter and the dialog for
it will come up.

Barry_M wrote:

> Windows XP Pro. SP3
> My mouse stopped working for no apparent reason. Device Manager -> PS/2
> Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
> cannot start this hardware device because its configuration information in
> the registry is incomplete or damaged. (Code 19)
> Click Troubleshoot to start the troubleshooter for this device."
> Troubleshooter says, "Uninstall and then reinstall your device." To do this
> I must right-click the device in Device Manager and then click Uninstall ->
> Confirm Device Removal -> OK. However, I cannot right-click anything without
> a functioning mouse

It's the context menu key found between the Right hand CTRL and Windows
keys.

"Paul" wrote:

> Barry_M wrote:
> > Windows XP Pro. SP3
> > My mouse stopped working for no apparent reason. Device Manager -> PS/2
> > Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
> > cannot start this hardware device because its configuration information in
> > the registry is incomplete or damaged. (Code 19)
> > Click Troubleshoot to start the troubleshooter for this device."
> > Troubleshooter says, "Uninstall and then reinstall your device." To do this
> > I must right-click the device in Device Manager and then click Uninstall ->
> > Confirm Device Removal -> OK. However, I cannot right-click anything without
> > a functioning mouse (someone needs to rethink these instructions more
> > clearly).
> > Can someone please help me to complete the required process to uninstall and
> > reinstall my mouse?
>
> There is a DEVCON script here, for tearing down the USB stack.
>
> http://www.robvanderwoude.com/devcon.php
>
> RenewUSB.bat Remove all USB devices and then rescan for new ones
>
> But I can't tell from your description, whether you have enough control over the
> machine right now, to do anything to it.
>
> Another option, might be to attempt the usage of a Restore Point from
> System Restore, from Safe Mode. Perhaps that will put things right.
> System Restore keeps copies of the registry, so you might go backward
> in time 24 hours, and see if it works any better.
>
> http://bertk.mvps.org/html/safemode.html
>
> "System Restore can be run the same as in normal mode. The only difference
> is an UNDO restore point will not be automatically created."
>
> I know what your situation feels like, because when I installed my new motherboard
> (without a complete set of PS/2 interfaces), I was stuck for the first few minutes
> with no working input either. Fortunately, the built-in WinXP drivers rescued
> me, before I pitched the box out the window :-)
>
> HTH,
> Paul
> .
>
Thanks for your reply, Paul.
System Restore has invariably failed without explanation on my computer
since I first started using Windows XP Pro., despite numerous OS
reinstallations and several system hardware changes during that period. I
have given up on it.
Since my posting I found that I am able to uninstall the mouse through
Device Manager, so I do not need DevCon.exe to do that. However, my problem
is not solved because when I uninstall the mouse, restart my computer and
check Device Manager, I find that it shows up again and Device Status gives
the same message.

"Etaoin Shrdlu" wrote:

> On 4/18/2010 8:18 PM, Barry_M wrote:
> >
> > Windows XP Pro. SP3
> > My mouse stopped working for no apparent reason. Device Manager -> PS/2
> > Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
> > cannot start this hardware device because its configuration information in
> > the registry is incomplete or damaged. (Code 19)
> > Click Troubleshoot to start the troubleshooter for this device."
> > Troubleshooter says, "Uninstall and then reinstall your device." To do this
> > I must right-click the device in Device Manager and then click Uninstall ->
> > Confirm Device Removal -> OK. However, I cannot right-click anything without
> > a functioning mouse (someone needs to rethink these instructions more
> > clearly).
> > Can someone please help me to complete the required process to uninstall and
> > reinstall my mouse?
>
> You can navigate most windows (including Device Manager) using the
> keyboard. In general, use the Tab key to move from item to item; use the
> cursor (arrow) keys to move up and down; use the "+" key to expand a
> category, and use the Enter key to open things--for example, when you're
> located on your device in Device Manager, hit Enter and the dialog for
> it will come up.
> .
>
Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
shortcuts overview", and I am getting used to navigating windows without a
mouse, but it is still a slow and arduous proooocess, and there are still
many things that apparently cannot be done.

Barry_M wrote:

>
> "Etaoin Shrdlu" wrote:
>
>
>>On 4/18/2010 8:18 PM, Barry_M wrote:
>>
>>>Windows XP Pro. SP3
>>>My mouse stopped working for no apparent reason. Device Manager -> PS/2
>>>Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
>>>cannot start this hardware device because its configuration information in
>>>the registry is incomplete or damaged. (Code 19)
>>>Click Troubleshoot to start the troubleshooter for this device."
>>>Troubleshooter says, "Uninstall and then reinstall your device." To do this
>>>I must right-click the device in Device Manager and then click Uninstall ->
>>>Confirm Device Removal -> OK. However, I cannot right-click anything without
>>>a functioning mouse (someone needs to rethink these instructions more
>>>clearly).
>>>Can someone please help me to complete the required process to uninstall and
>>>reinstall my mouse?
>>
>>You can navigate most windows (including Device Manager) using the
>>keyboard. In general, use the Tab key to move from item to item; use the
>>cursor (arrow) keys to move up and down; use the "+" key to expand a
>>category, and use the Enter key to open things--for example, when you're
>>located on your device in Device Manager, hit Enter and the dialog for
>>it will come up.
>>.
>>
>
> Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
> shortcuts overview", and I am getting used to navigating windows without a
> mouse, but it is still a slow and arduous proooocess, and there are still
> many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

Bob I wrote:

>
>
> Barry_M wrote:
>
>>
>> "Etaoin Shrdlu" wrote:
>>
>>
>>> On 4/18/2010 8:18 PM, Barry_M wrote:
>>>
>>>> Windows XP Pro. SP3
>>>> My mouse stopped working for no apparent reason. Device Manager ->
>>>> PS/2
>>>> Compatible Mouse Properties -> General [tab] -> Device Status
>>>> says, "Windows
>>>> cannot start this hardware device because its configuration
>>>> information in
>>>> the registry is incomplete or damaged. (Code 19)
>>>> Click Troubleshoot to start the troubleshooter for this device."
>>>> Troubleshooter says, "Uninstall and then reinstall your device." To
>>>> do this
>>>> I must right-click the device in Device Manager and then click
>>>> Uninstall ->
>>>> Confirm Device Removal -> OK. However, I cannot right-click
>>>> anything without
>>>> a functioning mouse (someone needs to rethink these instructions more
>>>> clearly).
>>>> Can someone please help me to complete the required process to
>>>> uninstall and
>>>> reinstall my mouse?
>>>
>>>
>>> You can navigate most windows (including Device Manager) using the
>>> keyboard. In general, use the Tab key to move from item to item; use
>>> the cursor (arrow) keys to move up and down; use the "+" key to
>>> expand a category, and use the Enter key to open things--for example,
>>> when you're located on your device in Device Manager, hit Enter and
>>> the dialog for it will come up.
>>> .
>>>
>>
>> Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows
>> keyboard shortcuts overview", and I am getting used to navigating
>> windows without a mouse, but it is still a slow and arduous
>> proooocess, and there are still many things that apparently cannot be
>> done.
>
>
> Very few, you will need to use "Mouse Keys" to access the Notification
> area Icon.
>

Whoops, wrong, don't need them there either.

"Bob I" wrote:

>
>
> Barry_M wrote:
>
> >
> > "Etaoin Shrdlu" wrote:
> >
> >
> >>On 4/18/2010 8:18 PM, Barry_M wrote:
> >>
> >>>Windows XP Pro. SP3
> >>>My mouse stopped working for no apparent reason. Device Manager -> PS/2
> >>>Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
> >>>cannot start this hardware device because its configuration information in
> >>>the registry is incomplete or damaged. (Code 19)
> >>>Click Troubleshoot to start the troubleshooter for this device."
> >>>Troubleshooter says, "Uninstall and then reinstall your device." To do this
> >>>I must right-click the device in Device Manager and then click Uninstall ->
> >>>Confirm Device Removal -> OK. However, I cannot right-click anything without
> >>>a functioning mouse (someone needs to rethink these instructions more
> >>>clearly).
> >>>Can someone please help me to complete the required process to uninstall and
> >>>reinstall my mouse?
> >>
> >>You can navigate most windows (including Device Manager) using the
> >>keyboard. In general, use the Tab key to move from item to item; use the
> >>cursor (arrow) keys to move up and down; use the "+" key to expand a
> >>category, and use the Enter key to open things--for example, when you're
> >>located on your device in Device Manager, hit Enter and the dialog for
> >>it will come up.
> >>.
> >>
> >
> > Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
> > shortcuts overview", and I am getting used to navigating windows without a
> > mouse, but it is still a slow and arduous proooocess, and there are still
> > many things that apparently cannot be done.
>
> Very few, you will need to use "Mouse Keys" to access the Notification
> area Icon.
>
> .
>
Thanks Bob; I have learned through the Internet that I can indeed gain
access to the notification area by Windows + B. No doubt I could gradually
learn to do many other things by keyboard if I spent enough time researching
the topic, but this is really a side issue. My primary aim is to get my mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think of doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search for and are
there any areas that I should leave alone?

Barry_M wrote:
>
> "Bob I" wrote:
>
>
>>
>>Barry_M wrote:
>>
>>
>>>"Etaoin Shrdlu" wrote:
>>>
>>>
>>>
>>>>On 4/18/2010 8:18 PM, Barry_M wrote:
>>>>
>>>>
>>>>>Windows XP Pro. SP3
>>>>>My mouse stopped working for no apparent reason. Device Manager -> PS/2
>>>>>Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
>>>>>cannot start this hardware device because its configuration information in
>>>>>the registry is incomplete or damaged. (Code 19)
>>>>>Click Troubleshoot to start the troubleshooter for this device."
>>>>>Troubleshooter says, "Uninstall and then reinstall your device." To do this
>>>>>I must right-click the device in Device Manager and then click Uninstall ->
>>>>>Confirm Device Removal -> OK. However, I cannot right-click anything without
>>>>>a functioning mouse (someone needs to rethink these instructions more
>>>>>clearly).
>>>>>Can someone please help me to complete the required process to uninstall and
>>>>>reinstall my mouse?
>>>>
>>>>You can navigate most windows (including Device Manager) using the
>>>>keyboard. In general, use the Tab key to move from item to item; use the
>>>>cursor (arrow) keys to move up and down; use the "+" key to expand a
>>>>category, and use the Enter key to open things--for example, when you're
>>>>located on your device in Device Manager, hit Enter and the dialog for
>>>>it will come up.
>>>>.
>>>>
>>>
>>>Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
>>>shortcuts overview", and I am getting used to navigating windows without a
>>>mouse, but it is still a slow and arduous proooocess, and there are still
>>>many things that apparently cannot be done.
>>
>>Very few, you will need to use "Mouse Keys" to access the Notification
>>area Icon.
>>
>>.
>>
>
> Thanks Bob; I have learned through the Internet that I can indeed gain
> access to the notification area by Windows + B. No doubt I could gradually
> learn to do many other things by keyboard if I spent enough time researching
> the topic, but this is really a side issue. My primary aim is to get my mouse
> working again. Thus far I have found that uninstalling the mouse and
> restarting takes me back to square one. The only thing I can think of doing
> now is a registry search, since the error message indicates registry
> corruption. Is this a good idea? If so, then what should I search for and are
> there any areas that I should leave alone?

The first question that comes to mind is do you have the correct driver
for the mouse? The "keyboard" sidetrack evolved in response to "how do
I...?" Now that you can in fact navigate via the keyboard, try removing
mouse and installing the correct drivers for it. You may "Scan for
hardware changes" by pressing the "context menu key" when the computer
name is selected in Device manager (at the top of the list).