My outlook account was configured by someone else and no one in my small
office knows how to fix this problem, we so far have got round it by using
another web mail account but I would very much like to get this running
properly can anyone tell me how, what to do to solve this?

Do you receive any errors when trying to send mail?

"Jo" <(E-Mail Removed)> wrote in message
news:4AAC6D6C-723A-4BB1-A658-(E-Mail Removed)...
> My outlook account was configured by someone else and no one in my small
> office knows how to fix this problem, we so far have got round it by using
> another web mail account but I would very much like to get this running
> properly can anyone tell me how, what to do to solve this?

I am having the same issue. My Outlook was configured with my company's pop
and smtp servers, but I am on a different ISP (Cox). The error message I
receive when I test the account settings says:
"Outlook cannot connect to your outgoing (SMTP) email server."

I tried to contact Cox, but they can't give any information because they
don't support Outlook.

I am able to make my Outlook work with my Cox (personal) email address, but
not my work email address.

Any ideas?

Thanks!

"Vince Averello [MVP-Outlook]" wrote:

> Do you receive any errors when trying to send mail?
>
> "Jo" <(E-Mail Removed)> wrote in message
> news:4AAC6D6C-723A-4BB1-A658-(E-Mail Removed)...
> > My outlook account was configured by someone else and no one in my small
> > office knows how to fix this problem, we so far have got round it by using
> > another web mail account but I would very much like to get this running
> > properly can anyone tell me how, what to do to solve this?
>

As an update for the other person with this issue - I had to change the
incoming/outgoing SMTP server addresses. We assumed they were
mail.companyname.com, but they were just companyname.com. So you might try
taking off the mail. in front of the server name and see if that works.


"rdf" wrote:

> I am having the same issue. My Outlook was configured with my company's pop
> and smtp servers, but I am on a different ISP (Cox). The error message I
> receive when I test the account settings says:
> "Outlook cannot connect to your outgoing (SMTP) email server."
>
> I tried to contact Cox, but they can't give any information because they
> don't support Outlook.
>
> I am able to make my Outlook work with my Cox (personal) email address, but
> not my work email address.
>
> Any ideas?
>
> Thanks!
>
> "Vince Averello [MVP-Outlook]" wrote:
>
> > Do you receive any errors when trying to send mail?
> >
> > "Jo" <(E-Mail Removed)> wrote in message
> > news:4AAC6D6C-723A-4BB1-A658-(E-Mail Removed)...
> > > My outlook account was configured by someone else and no one in my small
> > > office knows how to fix this problem, we so far have got round it by using
> > > another web mail account but I would very much like to get this running
> > > properly can anyone tell me how, what to do to solve this?
> >

Yes I recieve:
An unknown error has occurred. Account: 'pop3.demon.co.uk', Server:
'post.demon.co.uk', Protocol: SMTP, Server Response: '550 Demon SMTP service
not available from 217.34.45.81', Port: 25, Secure(SSL): No, Server Error:
550, Error Number: 0x800CCC69
And:
There was a problem logging onto your mail server. Your Password was
rejected. Account: 'pop3.demon.co.uk', Server: 'pop3.demon.co.uk', Protocol:
POP3, Server Response: '-ERR unknown hostname', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

All of which is complete jargon to me .... no.. not blonde.. purple.. LOL..
hope you can help thx
"Vince Averello [MVP-Outlook]" wrote:

> Do you receive any errors when trying to send mail?
>
> "Jo" <(E-Mail Removed)> wrote in message
> news:4AAC6D6C-723A-4BB1-A658-(E-Mail Removed)...
> > My outlook account was configured by someone else and no one in my small
> > office knows how to fix this problem, we so far have got round it by using
> > another web mail account but I would very much like to get this running
> > properly can anyone tell me how, what to do to solve this?
>

What Outlook version are you using? Is sounds like it is possible that you
have the wrong settings for your account. Check with your isp on the
correct account settings and then go to into the account setup and check it.

--

Neil




"Jo" <(E-Mail Removed)> wrote in message
news:68AC06F6-0ADA-4C0D-B3DF-(E-Mail Removed)...
> Yes I recieve:
> An unknown error has occurred. Account: 'pop3.demon.co.uk', Server:
> 'post.demon.co.uk', Protocol: SMTP, Server Response: '550 Demon SMTP
> service
> not available from 217.34.45.81', Port: 25, Secure(SSL): No, Server Error:
> 550, Error Number: 0x800CCC69
> And:
> There was a problem logging onto your mail server. Your Password was
> rejected. Account: 'pop3.demon.co.uk', Server: 'pop3.demon.co.uk',
> Protocol:
> POP3, Server Response: '-ERR unknown hostname', Port: 110, Secure(SSL):
> No,
> Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
> All of which is complete jargon to me .... no.. not blonde.. purple..
> LOL..
> hope you can help thx
> "Vince Averello [MVP-Outlook]" wrote:
>
>> Do you receive any errors when trying to send mail?
>>
>> "Jo" <(E-Mail Removed)> wrote in message
>> news:4AAC6D6C-723A-4BB1-A658-(E-Mail Removed)...
>> > My outlook account was configured by someone else and no one in my
>> > small
>> > office knows how to fix this problem, we so far have got round it by
>> > using
>> > another web mail account but I would very much like to get this running
>> > properly can anyone tell me how, what to do to solve this?
>>