I am running XP home, SP3, Internet Explorer 8. I have a problem which was
the result of some type of virus on the computer. I ran several scans with
anti-virus, trojan, and adware programs, each finding some type of minor
problem. Since the virus and cleaning I have had no internet in regular
mode. The connection status shows that I am connected and firewalled (using
windows firewall). I disabled the firewall and the results are the same, no
internet.

I also have run several regestry checks and repairs and nothing has been
able to restore the internet function.

Could anyone provide a possible solution to this problem.

Thanks,
Jeff

Programs run:
Avast Antivirus
Ad-aware
Windows online scan
Spybot Search and Destroy
Smitfraudfix
Superantispyware
malwarebytes

You have (much) more work to do.

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/de...prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Jeff wrote:
> I am running XP home, SP3, Internet Explorer 8. I have a problem which was
> the result of some type of virus on the computer. I ran several scans
> with
> anti-virus, trojan, and adware programs, each finding some type of minor
> problem. Since the virus and cleaning I have had no internet in regular
> mode. The connection status shows that I am connected and firewalled
> (using
> windows firewall). I disabled the firewall and the results are the same,
> no
> internet.
>
> I also have run several regestry checks and repairs and nothing has been
> able to restore the internet function.
>
> Could anyone provide a possible solution to this problem.
>
> Thanks,
> Jeff
>
> Programs run:
> Avast Antivirus
> Ad-aware
> Windows online scan
> Spybot Search and Destroy
> Smitfraudfix
> Superantispyware
> malwarebytes

Thank you, I was running virus protection with auto updating and I also have
windows set to auto update so I will try your suggestions. Thank you for
your assistance!

Jeff

"PA Bear [MS MVP]" wrote:

> You have (much) more work to do.
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!
>
> Microsoft PCSafety provides home users (only) with no-charge support in
> dealing with malware infections such as viruses, spyware (including unwanted
> software), and adware.
> https://support.microsoft.com/oas/de...prid=7552&st=1
>
> Also available via the Consumer Security Support home page:
> https://consumersecuritysupport.microsoft.com/
>
> Otherwise...
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
> in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 2b. Vista or Win7=> Run this scan instead:
> http://onecare.live.com/site/en-us/center/whatsnew.htm
>
> 3. Now run a thorough check for hijackware, including posting requested logs
> in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>
> Checking for/Help with Hijackware:
> • http://mvps.org/winhelp2002/unwanted.htm
> • http://inetexplorer.mvps.org/tshoot.html
> • http://www.mvps.org/sramesh2k/Malware_Defence.htm
> • http://www.elephantboycomputers.com/...moving_Malware
>
> **Chances are you will need to seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://www.spywarewarrior.com/viewforum.php?f=5,
> http://www.dslreports.com/forum/cleanup,
> http://www.bluetack.co.uk/forums/index.php,
> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>
> If these procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Jeff wrote:
> > I am running XP home, SP3, Internet Explorer 8. I have a problem which was
> > the result of some type of virus on the computer. I ran several scans
> > with
> > anti-virus, trojan, and adware programs, each finding some type of minor
> > problem. Since the virus and cleaning I have had no internet in regular
> > mode. The connection status shows that I am connected and firewalled
> > (using
> > windows firewall). I disabled the firewall and the results are the same,
> > no
> > internet.
> >
> > I also have run several regestry checks and repairs and nothing has been
> > able to restore the internet function.
> >
> > Could anyone provide a possible solution to this problem.
> >
> > Thanks,
> > Jeff
> >
> > Programs run:
> > Avast Antivirus
> > Ad-aware
> > Windows online scan
> > Spybot Search and Destroy
> > Smitfraudfix
> > Superantispyware
> > malwarebytes
>
> .
>