I installed Outlook 2007 on a system running Windows XP Pro and am connecting
to a GroupWise imap server.

I can receive, send, and forward messages; however, when I attempt to reply,
I receive the message, "The messaging interface returns an unknown error If
the problem persists, restart Outlook.'

This also happened when I attempted to use Outlook 2003.

There are other individuals in the organization who use Outlook 2003 and
2007 without encountering this issue.

When I compare setups, I see no obvious difference.

Any ideas from anyone?

Thanks!

Delete and recreate your profile:

http://www.howto-outlook.com/faq/newprofile.htm

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"Larry" wrote:

> I installed Outlook 2007 on a system running Windows XP Pro and am connecting
> to a GroupWise imap server.
>
> I can receive, send, and forward messages; however, when I attempt to reply,
> I receive the message, "The messaging interface returns an unknown error If
> the problem persists, restart Outlook.'
>
> This also happened when I attempted to use Outlook 2003.
>
> There are other individuals in the organization who use Outlook 2003 and
> 2007 without encountering this issue.
>
> When I compare setups, I see no obvious difference.
>
> Any ideas from anyone?
>
> Thanks!

Thanks for your suggestion Kathleen; however, it was not successful.

I could not create an e-mail account in the new profile that would match the
entries in the old profile since incoming and outgoing servers are not
specified.

I deleted all the profiles, uninstlled GroupWise 7, and then re-installed
GroupWise. GroupWise created a new profile that looked just like the old
one. However, the same condition exists.

When I view profiles on other workstations, they look just like the new one
that GroupWise created.

Larry

"K. Orland" wrote:

> Delete and recreate your profile:
>
> http://www.howto-outlook.com/faq/newprofile.htm
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "Larry" wrote:
>
> > I installed Outlook 2007 on a system running Windows XP Pro and am connecting
> > to a GroupWise imap server.
> >
> > I can receive, send, and forward messages; however, when I attempt to reply,
> > I receive the message, "The messaging interface returns an unknown error If
> > the problem persists, restart Outlook.'
> >
> > This also happened when I attempted to use Outlook 2003.
> >
> > There are other individuals in the organization who use Outlook 2003 and
> > 2007 without encountering this issue.
> >
> > When I compare setups, I see no obvious difference.
> >
> > Any ideas from anyone?
> >
> > Thanks!

In case others are experiencing this problem, it was resolved by installing
GroupWise 7 Service Pack 3.

Larry

"Larry" wrote:

> Thanks for your suggestion Kathleen; however, it was not successful.
>
> I could not create an e-mail account in the new profile that would match the
> entries in the old profile since incoming and outgoing servers are not
> specified.
>
> I deleted all the profiles, uninstlled GroupWise 7, and then re-installed
> GroupWise. GroupWise created a new profile that looked just like the old
> one. However, the same condition exists.
>
> When I view profiles on other workstations, they look just like the new one
> that GroupWise created.
>
> Larry
>
> "K. Orland" wrote:
>
> > Delete and recreate your profile:
> >
> > http://www.howto-outlook.com/faq/newprofile.htm
> >
> > --
> > Kathleen Orland - MVP Outlook
> > Outlook Tips: http://www.outlook-tips.net/
> > http://www.howto-outlook.com/
> >
> >
> >
> > "Larry" wrote:
> >
> > > I installed Outlook 2007 on a system running Windows XP Pro and am connecting
> > > to a GroupWise imap server.
> > >
> > > I can receive, send, and forward messages; however, when I attempt to reply,
> > > I receive the message, "The messaging interface returns an unknown error If
> > > the problem persists, restart Outlook.'
> > >
> > > This also happened when I attempted to use Outlook 2003.
> > >
> > > There are other individuals in the organization who use Outlook 2003 and
> > > 2007 without encountering this issue.
> > >
> > > When I compare setups, I see no obvious difference.
> > >
> > > Any ideas from anyone?
> > >
> > > Thanks!