Hi,
I have a Dell Inspiron 8000, with a DVD/CD rom abd a Sony CD R/RW.
The computer will boot from both CDs and will play audio CDs. However it
will not read data CDs.

I get the following message "G:\ (or H:\) is not available Incorrect
Function" when I try to see a data CD. They show up in the Setup and in My
Computer.

The drives seem to be OK from a boot om when playing audio. It seem to be a
problem in the setting someplace or a missing file.

Any help will be appricated.

Thanks, Dick Jones

You have a bad drive. Replace it.

If it is a SM-308B, these have *very* high failure rates with the EXACT problem you
mentioned.

Dave




"DickJones" <(E-Mail Removed)> wrote in message
news:4049BF85-A046-4C2A-8426-(E-Mail Removed)...
| Hi,
| I have a Dell Inspiron 8000, with a DVD/CD rom abd a Sony CD R/RW.
| The computer will boot from both CDs and will play audio CDs. However it
| will not read data CDs.
|
| I get the following message "G:\ (or H:\) is not available Incorrect
| Function" when I try to see a data CD. They show up in the Setup and in My
| Computer.
|
| The drives seem to be OK from a boot om when playing audio. It seem to be a
| problem in the setting someplace or a missing file.
|
| Any help will be appricated.
|
| Thanks, Dick Jones

Hi Dave,

Thanks for the response.

I hope you are wrong about needing to replace the drives.

M drives are: LG DVD-ROM DRN8080B and SONY CD-RW CRX700E

I have Win 2000 SP4. Have 128 Memory and 20GB HD

I had just reciently loaded SystemWorks 2005. I had run the Anti-virus and
the Norton Utilities to check for any problems. Shortly after that I could
not use the CDs. I ran the troubleshooter in windows and it suggested
checking an audio cd. The audio CD worked fine. I also checked that it
would boot from the CD.

I am surprised that both drives would fail at the same time.

Can thoes drives for a DELL LapTop be found any place other than DELL??

With 2 new DVD/CD drives , a little more memory and a larger HD, a new
laptop seems an option.

Is it normal fo LapTop CDs to fail in a few years??

Thanks again, Dick Jones



"David H. Lipman" wrote:

> You have a bad drive. Replace it.
>
> If it is a SM-308B, these have *very* high failure rates with the EXACT problem you
> mentioned.
>
> Dave
>
>
>

re writeable or direct data disks ? do you have the UDF
driver
perhaps a re install of the burning software

Geoff

"DickJones" <(E-Mail Removed)> wrote in
message
news:4049BF85-A046-4C2A-8426-(E-Mail Removed)...
> Hi,
> I have a Dell Inspiron 8000, with a DVD/CD rom abd a
Sony CD R/RW.
> The computer will boot from both CDs and will play audio
CDs. However it
> will not read data CDs.
>
> I get the following message "G:\ (or H:\) is not available
Incorrect
> Function" when I try to see a data CD. They show up in
the Setup and in My
> Computer.
>
> The drives seem to be OK from a boot om when playing
audio. It seem to be a
> problem in the setting someplace or a missing file.
>
> Any help will be appricated.
>
> Thanks, Dick Jones

Hi Geoff,

I Have bsudf.sys in system32\drivers, udfs.sys in system32\drivers,
udfs.sys in $NtServicePackUninstall$, and Genudf.dll in Ahead\Nero.

Reinstalling the software is difficult with out one of the CDs. Unless I
can copy the CD to the HD on the net from another computer with a working CD
which is the next thing I am going to try.

Thanks for the help, Dick Jones

"Geoffw" wrote:

> re writeable or direct data disks ? do you have the UDF
> driver
> perhaps a re install of the burning software
>
> Geoff
>
> "DickJones" <(E-Mail Removed)> wrote in
> message
> news:4049BF85-A046-4C2A-8426-(E-Mail Removed)...
> > Hi,
> > I have a Dell Inspiron 8000, with a DVD/CD rom abd a
> Sony CD R/RW.
> > The computer will boot from both CDs and will play audio
> CDs. However it
> > will not read data CDs.
> >
> > I get the following message "G:\ (or H:\) is not available
> Incorrect
> > Function" when I try to see a data CD. They show up in
> the Setup and in My
> > Computer.
> >
> > The drives seem to be OK from a boot om when playing
> audio. It seem to be a
> > problem in the setting someplace or a missing file.
> >
> > Any help will be appricated.
> >
> > Thanks, Dick Jones
>
>
>

sometimes it can be a file corruption, re install adaptec
can fix lots of problems (cross fingers now as it has been
very good since last rebuild)

Good luck


"JBCS" <(E-Mail Removed)> wrote in message
news:E873063F-9F8E-465A-84A3-(E-Mail Removed)...
> Hi Geoff,
>
> I Have bsudf.sys in system32\drivers, udfs.sys in
system32\drivers,
> udfs.sys in $NtServicePackUninstall$, and Genudf.dll in
Ahead\Nero.
>
> Reinstalling the software is difficult with out one of the
CDs. Unless I
> can copy the CD to the HD on the net from another computer
with a working CD
> which is the next thing I am going to try.
>
> Thanks for the help, Dick Jones
>
> "Geoffw" wrote:
>
> > re writeable or direct data disks ? do you have the UDF
> > driver
> > perhaps a re install of the burning software
> >
> > Geoff
> >
> > "DickJones" <(E-Mail Removed)> wrote
in
> > message
> >
news:4049BF85-A046-4C2A-8426-(E-Mail Removed)...
> > > Hi,
> > > I have a Dell Inspiron 8000, with a DVD/CD rom abd a
> > Sony CD R/RW.
> > > The computer will boot from both CDs and will play
audio
> > CDs. However it
> > > will not read data CDs.
> > >
> > > I get the following message "G:\ (or H:\) is not
available
> > Incorrect
> > > Function" when I try to see a data CD. They show up
in
> > the Setup and in My
> > > Computer.
> > >
> > > The drives seem to be OK from a boot om when playing
> > audio. It seem to be a
> > > problem in the setting someplace or a missing file.
> > >
> > > Any help will be appricated.
> > >
> > > Thanks, Dick Jones
> >
> >
> >

Fret not - it has nowt to do with your hardware - it's Norton being unhelpful
yet again. A simple uninstall of the systemworks software and hey presto the
CD drives will reappear as if they haven't been away.....and that's the
problem they haven't gone anywhere but you just can't do anything with them
while Norton faff around trying to support you through a very traumatic
install. Sorry but I don't have the solution and am considering returning
the software and finding an alternative - only one problem - what's the
alternative for a Windows 2000 PC that doesn't have all the bells and
whistles of XP?

"DickJones" wrote:

> Hi,
> I have a Dell Inspiron 8000, with a DVD/CD rom abd a Sony CD R/RW.
> The computer will boot from both CDs and will play audio CDs. However it
> will not read data CDs.
>
> I get the following message "G:\ (or H:\) is not available Incorrect
> Function" when I try to see a data CD. They show up in the Setup and in My
> Computer.
>
> The drives seem to be OK from a boot om when playing audio. It seem to be a
> problem in the setting someplace or a missing file.
>
> Any help will be appricated.
>
> Thanks, Dick Jones

I just spent an entire day dealing with this exact problem. After removing
Norton Systemworks (which caused the problem via WinDoctor) and deleting the
Upperfilters setting via regedit (listed elsewhere) The problem turned out to
be aHead InCD, which allowed my CD-R/W to operate like a big floppy drive.
After I removed it everything worked fine, except I can no longer re-install
it without having the problem come back. And this is after having it work
perfectly for 2 years (AS long as I've had this computer). I dumped
Systemworks and went with just anti-virus.

Are you using InCD that came with Nero Express 6.6?