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can not log on after running a malware removing program.

 
 
jim1234
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      5th Jun 2008
After running some malware removal software to remove registary enteries put
there by malware alarm 2008. my daughter can not log into her computer. she
gets a welcome screen with administrator on it and when she clicks on it it
does something then goes back to the screen.

Also where can I find instructions on how to make a boot disk?
 
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Dave M
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      5th Jun 2008
She can try booting to last known good configuration:
http://support.microsoft.com/kb/315222
Create a Bootable floppy disk instructions:
http://support.microsoft.com/kb/305595
--

Regards, Dave


jim1234 wrote:
> After running some malware removal software to remove registary enteries
> put
> there by malware alarm 2008. my daughter can not log into her computer.
> she
> gets a welcome screen with administrator on it and when she clicks on it
> it
> does something then goes back to the screen.
>
> Also where can I find instructions on how to make a boot disk?



 
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Bill Sanderson
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      5th Jun 2008
Additionally, you can consider calling Microsoft Product Support Services.

Microsoft PSS has a free support line for problems of virus infection,
spyware, or problems apparently caused by a security patch.

In the U.S. or Canada, call 1-866-pcsafety.

In other parts of the world, call the nearest number for paid support and
ask for the free support as outlined above. The telephone call may not be
toll-free, but the help will be.

"jim1234" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> After running some malware removal software to remove registary enteries
> put
> there by malware alarm 2008. my daughter can not log into her computer.
> she
> gets a welcome screen with administrator on it and when she clicks on it
> it
> does something then goes back to the screen.
>
> Also where can I find instructions on how to make a boot disk?


 
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