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Can not dwonload and save files

 
 
Don
Guest
Posts: n/a
 
      8th Apr 2006
I have recently lost the functionality to download and save files in IE 6.
This may have happened after I installed and uninstalled the IE 7 beta.

The "Do you want to open or save this file" dialog displays. If I select
open, the file will download and open normally. If I select save, the file
seems to download, the progress bar completes, the dialog closes, but the
download complete dialog does not display and the file is not saved.

This happens with any file extensions I have tried - .pdf, .exe, .zip,
..mp3.

I cleared the temporary internet files cache and I checked to be sure file
download is enabled in the internet security options.

I'm running Windows XP pro with all updates installed.

Thanks,

Don


 
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D H
Guest
Posts: n/a
 
      9th Apr 2006
I hope this helps: I had problem of blank
screen on EVERY IE window, all my windows Help & Support attempts, etc. I
finally was able to search via an old computer just before giving up all
hope of fixing this short of total format & reinstall of my otherwise
healthy laptop. Then I found article KB902932 online (search for this and
save the file; you may need it again!)

I tried the first section of fixes (re-registering 8 DLLs via the Start/Run
command) and it totally fixed my problems. I now am quite sure the problem
came as a result of the Optional software "Update for WindowsXP KB912945,"
done on my laptop on April 4th. The WindowsUpdate _History page_ shows it as
"installed succesfully," but it still shows as "downloaded; ready to
install" on the list of Optional Software Updates when I go to WindowsUpdate
now.

I did some checking and read the log file generated on my computer about the
KB912945 update (which apparently did install?), and noticed a correlation
between files it copied and the DLLs that had to be re-registered on my
machine to repair the blank screen and other problems. The following files
are involved with both the above mentioned KB articles:
urlmon.dll
shdocvw.dll
mshtml.dll
browseui.dll
In addition to these, 4 others have to be fixed, but I don't see them on the
log of the suspect update file. Maybe I'm grasping at straws, but the timing
of the failure and the fact that the History at WinUpdate saying it
installed successfully doesn't make sense when it still comes up as an
update to choose in the Optional Software section at the site, nor does it
make sense that it says it's already downloaded; ready to install.
I probably am going to gamble and download the full file separately from the
KB article page and try to install it manually from the Run command line. If
it screws things up again, I'll be back to fixing the DLLs again, but
hopefully it will work. I hope it was just a corrupted file that somehow
still tried to install itself.

I do hope this fixes your problems as well as it did mine. I think there are
probably going to be a lot of folks in our situation if MS doesn't catch
this quickly and correct what is going wrong, either with the download of
the fix or else in it's installation procedures, I don't know which.

Good luck to you (and all of us!)


--
Reply to group. Spammers suck...
Off to ride the mountains, D H
"Don" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have recently lost the functionality to download and save files in IE 6.
>This may have happened after I installed and uninstalled the IE 7 beta.
>
> The "Do you want to open or save this file" dialog displays. If I select
> open, the file will download and open normally. If I select save, the
> file seems to download, the progress bar completes, the dialog closes, but
> the download complete dialog does not display and the file is not saved.
>
> This happens with any file extensions I have tried - .pdf, .exe, .zip,
> .mp3.
>
> I cleared the temporary internet files cache and I checked to be sure file
> download is enabled in the internet security options.
>
> I'm running Windows XP pro with all updates installed.
>
> Thanks,
>
> Don
>



 
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D H
Guest
Posts: n/a
 
      9th Apr 2006
I have since my previous post installed the _manually_ downloaded file for
KB91945 and restarted. The restart failed on boot up, hanging with no
activity, so I forced a shut down and started again. All seems fine now as
far as browsing, accessing SystemRestore, etc.

At the WindowsUpdate site, it no longer offers the file under
OptionalSoftware updates, yet the History section shows it as having
installed on Apr 4, as before, though I know it was unsuccessful until just
now, Apr 8th.

At least it didn't mess things up again!


--
Reply to group. Spammers suck...
Off to ride the mountains, D H
"D H" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I hope this helps: I had problem of blank
> screen on EVERY IE window, all my windows Help & Support attempts, etc. I
> finally was able to search via an old computer just before giving up all
> hope of fixing this short of total format & reinstall of my otherwise
> healthy laptop. Then I found article KB902932 online (search for this and
> save the file; you may need it again!)
>
> I tried the first section of fixes (re-registering 8 DLLs via the
> Start/Run
> command) and it totally fixed my problems. I now am quite sure the problem
> came as a result of the Optional software "Update for WindowsXP KB912945,"
> done on my laptop on April 4th. The WindowsUpdate _History page_ shows it
> as
> "installed succesfully," but it still shows as "downloaded; ready to
> install" on the list of Optional Software Updates when I go to
> WindowsUpdate
> now.
>
> I did some checking and read the log file generated on my computer about
> the
> KB912945 update (which apparently did install?), and noticed a correlation
> between files it copied and the DLLs that had to be re-registered on my
> machine to repair the blank screen and other problems. The following files
> are involved with both the above mentioned KB articles:
> urlmon.dll
> shdocvw.dll
> mshtml.dll
> browseui.dll
> In addition to these, 4 others have to be fixed, but I don't see them on
> the
> log of the suspect update file. Maybe I'm grasping at straws, but the
> timing
> of the failure and the fact that the History at WinUpdate saying it
> installed successfully doesn't make sense when it still comes up as an
> update to choose in the Optional Software section at the site, nor does it
> make sense that it says it's already downloaded; ready to install.
> I probably am going to gamble and download the full file separately from
> the
> KB article page and try to install it manually from the Run command line.
> If
> it screws things up again, I'll be back to fixing the DLLs again, but
> hopefully it will work. I hope it was just a corrupted file that somehow
> still tried to install itself.
>
> I do hope this fixes your problems as well as it did mine. I think there
> are
> probably going to be a lot of folks in our situation if MS doesn't catch
> this quickly and correct what is going wrong, either with the download of
> the fix or else in it's installation procedures, I don't know which.
>
> Good luck to you (and all of us!)
>
>
> --
> Reply to group. Spammers suck...
> Off to ride the mountains, D H
> "Don" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>I have recently lost the functionality to download and save files in IE 6.
>>This may have happened after I installed and uninstalled the IE 7 beta.
>>
>> The "Do you want to open or save this file" dialog displays. If I select
>> open, the file will download and open normally. If I select save, the
>> file seems to download, the progress bar completes, the dialog closes,
>> but the download complete dialog does not display and the file is not
>> saved.
>>
>> This happens with any file extensions I have tried - .pdf, .exe, .zip,
>> .mp3.
>>
>> I cleared the temporary internet files cache and I checked to be sure
>> file download is enabled in the internet security options.
>>
>> I'm running Windows XP pro with all updates installed.
>>
>> Thanks,
>>
>> Don
>>

>
>



 
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Don
Guest
Posts: n/a
 
      9th Apr 2006
Thanks for the suggestion - but that did not work for my problem

Don


"D H" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have since my previous post installed the _manually_ downloaded file for
> KB91945 and restarted. The restart failed on boot up, hanging with no
> activity, so I forced a shut down and started again. All seems fine now as
> far as browsing, accessing SystemRestore, etc.
>
> At the WindowsUpdate site, it no longer offers the file under
> OptionalSoftware updates, yet the History section shows it as having
> installed on Apr 4, as before, though I know it was unsuccessful until
> just
> now, Apr 8th.
>
> At least it didn't mess things up again!
>
>
> --
> Reply to group. Spammers suck...
> Off to ride the mountains, D H
> "D H" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> I hope this helps: I had problem of blank
>> screen on EVERY IE window, all my windows Help & Support attempts, etc. I
>> finally was able to search via an old computer just before giving up all
>> hope of fixing this short of total format & reinstall of my otherwise
>> healthy laptop. Then I found article KB902932 online (search for this and
>> save the file; you may need it again!)
>>
>> I tried the first section of fixes (re-registering 8 DLLs via the
>> Start/Run
>> command) and it totally fixed my problems. I now am quite sure the
>> problem
>> came as a result of the Optional software "Update for WindowsXP
>> KB912945,"
>> done on my laptop on April 4th. The WindowsUpdate _History page_ shows it
>> as
>> "installed succesfully," but it still shows as "downloaded; ready to
>> install" on the list of Optional Software Updates when I go to
>> WindowsUpdate
>> now.
>>
>> I did some checking and read the log file generated on my computer about
>> the
>> KB912945 update (which apparently did install?), and noticed a
>> correlation
>> between files it copied and the DLLs that had to be re-registered on my
>> machine to repair the blank screen and other problems. The following
>> files
>> are involved with both the above mentioned KB articles:
>> urlmon.dll
>> shdocvw.dll
>> mshtml.dll
>> browseui.dll
>> In addition to these, 4 others have to be fixed, but I don't see them on
>> the
>> log of the suspect update file. Maybe I'm grasping at straws, but the
>> timing
>> of the failure and the fact that the History at WinUpdate saying it
>> installed successfully doesn't make sense when it still comes up as an
>> update to choose in the Optional Software section at the site, nor does
>> it
>> make sense that it says it's already downloaded; ready to install.
>> I probably am going to gamble and download the full file separately from
>> the
>> KB article page and try to install it manually from the Run command line.
>> If
>> it screws things up again, I'll be back to fixing the DLLs again, but
>> hopefully it will work. I hope it was just a corrupted file that somehow
>> still tried to install itself.
>>
>> I do hope this fixes your problems as well as it did mine. I think there
>> are
>> probably going to be a lot of folks in our situation if MS doesn't catch
>> this quickly and correct what is going wrong, either with the download of
>> the fix or else in it's installation procedures, I don't know which.
>>
>> Good luck to you (and all of us!)
>>
>>
>> --
>> Reply to group. Spammers suck...
>> Off to ride the mountains, D H
>> "Don" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>>I have recently lost the functionality to download and save files in IE
>>>6. This may have happened after I installed and uninstalled the IE 7
>>>beta.
>>>
>>> The "Do you want to open or save this file" dialog displays. If I
>>> select open, the file will download and open normally. If I select
>>> save, the file seems to download, the progress bar completes, the dialog
>>> closes, but the download complete dialog does not display and the file
>>> is not saved.
>>>
>>> This happens with any file extensions I have tried - .pdf, .exe, .zip,
>>> .mp3.
>>>
>>> I cleared the temporary internet files cache and I checked to be sure
>>> file download is enabled in the internet security options.
>>>
>>> I'm running Windows XP pro with all updates installed.
>>>
>>> Thanks,
>>>
>>> Don
>>>

>>
>>

>
>



 
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Mitch Contla
Guest
Posts: n/a
 
      14th Apr 2006
I had the same problem. Windows Defender turned out to be the culprit.
Uninstalled and everything is fine. Didn't have time to dig into it any
further yet

--
m.

Don said the following on 4/8/2006 4:39 AM:
> I have recently lost the functionality to download and save files in IE 6.
> This may have happened after I installed and uninstalled the IE 7 beta.
>
> The "Do you want to open or save this file" dialog displays. If I select
> open, the file will download and open normally. If I select save, the file
> seems to download, the progress bar completes, the dialog closes, but the
> download complete dialog does not display and the file is not saved.
>
> This happens with any file extensions I have tried - .pdf, .exe, .zip,
> .mp3.
>
> I cleared the temporary internet files cache and I checked to be sure file
> download is enabled in the internet security options.
>
> I'm running Windows XP pro with all updates installed.
>
> Thanks,
>
> Don
>
>

 
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Don
Guest
Posts: n/a
 
      18th Apr 2006
Mitch -
That was my problem also - Thanks for the suggestion!
Don

"Mitch Contla" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I had the same problem. Windows Defender turned out to be the culprit.
> Uninstalled and everything is fine. Didn't have time to dig into it any
> further yet
>
> --
> m.
>
> Don said the following on 4/8/2006 4:39 AM:
>> I have recently lost the functionality to download and save files in IE
>> 6.
>> This may have happened after I installed and uninstalled the IE 7 beta.
>>
>> The "Do you want to open or save this file" dialog displays. If I select
>> open, the file will download and open normally. If I select save, the
>> file
>> seems to download, the progress bar completes, the dialog closes, but the
>> download complete dialog does not display and the file is not saved.
>>
>> This happens with any file extensions I have tried - .pdf, .exe, .zip,
>> .mp3.
>>
>> I cleared the temporary internet files cache and I checked to be sure
>> file
>> download is enabled in the internet security options.
>>
>> I'm running Windows XP pro with all updates installed.
>>
>> Thanks,
>>
>> Don
>>
>>



 
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