Recently upgradedd to Office 2003 and found that our old
Acrobat is causing problems when opening any document.

We found information on Adobe's site referring to removing
the "pdfmaker.dot" file.

Easier said than done! We've tried everything to delete
this file! Even to the point of accessing the drive over
the network without starting up windows!

We've tried to rename it, move it, change attribs and
still receive the error unable to blah..blah..blah!

Any information is appreciated.

Thank you....Kim

Hi, Kim.

It does sound like more an Adobe problem and a Microsoft or Windows problem.

This newsgroup is for Windows 2000 file systems (FAT32 v. NTFS, for
example). Are you using Windows 2000? Or Windows XP? Or...? And what
version of Acrobat are you running?

Not that I can help much; I've never run Acrobat. But Google gets over
11,000 hits on "pdfmaker". This one might interest you:
"A version of Adobe Acrobat PDFMaker that is known to cause instabilities"
error message when you start an Office XP program that has the Adobe
PDFMaker add-in installed
http://support.microsoft.com/default...product=wd2002

Have you tried one of the many Office newsgroups?

RC
--
R. C. White, CPA
San Marcos, TX
(E-Mail Removed)
Microsoft Windows MVP

"Kim" <(E-Mail Removed)> wrote in message
news:52e501c48091$94dd97a0$(E-Mail Removed)...
> Recently upgradedd to Office 2003 and found that our old
> Acrobat is causing problems when opening any document.
>
> We found information on Adobe's site referring to removing
> the "pdfmaker.dot" file.
>
> Easier said than done! We've tried everything to delete
> this file! Even to the point of accessing the drive over
> the network without starting up windows!
>
> We've tried to rename it, move it, change attribs and
> still receive the error unable to blah..blah..blah!
>
> Any information is appreciated.
>
> Thank you....Kim

Thank you for the response. We run W2K Pro here.

I've already checked out this problem on Adobe's website.
I agree it does sound like an adobe problem but, even at
the command prompt have been unable to delete this file or
change it's attributes to delete it. Even using the
command "del /f" doesn't do it.

It appears to be more of a permissions issue but, I have
admin rights on the system. So..that's not a problem. It
is with this one file. I can't see that it would be an
adobe problem since it's the template file. PDFMaker.dot

I'm still open to ideas or thoughts.

Thank you...Kim

Were you able to uninstall the adobe app/plug-in or reinstall/uninstall?

<(E-Mail Removed)> wrote in message
news:531201c48099$441efe50$(E-Mail Removed)...
> Thank you for the response. We run W2K Pro here.
>
> I've already checked out this problem on Adobe's website.
> I agree it does sound like an adobe problem but, even at
> the command prompt have been unable to delete this file or
> change it's attributes to delete it. Even using the
> command "del /f" doesn't do it.
>
> It appears to be more of a permissions issue but, I have
> admin rights on the system. So..that's not a problem. It
> is with this one file. I can't see that it would be an
> adobe problem since it's the template file. PDFMaker.dot
>
> I'm still open to ideas or thoughts.
>
> Thank you...Kim

Is the message you are getting that the file is in use? I would recommend
starting W2K in Safe Mode (w/o Networking). You should then be able to
delete the file from a Command Prompt.

<(E-Mail Removed)> wrote in message
news:531201c48099$441efe50$(E-Mail Removed)...
> Thank you for the response. We run W2K Pro here.
>
> I've already checked out this problem on Adobe's website.
> I agree it does sound like an adobe problem but, even at
> the command prompt have been unable to delete this file or
> change it's attributes to delete it. Even using the
> command "del /f" doesn't do it.
>
> It appears to be more of a permissions issue but, I have
> admin rights on the system. So..that's not a problem. It
> is with this one file. I can't see that it would be an
> adobe problem since it's the template file. PDFMaker.dot
>
> I'm still open to ideas or thoughts.
>
> Thank you...Kim