Bill Bradshaw wrote:
> Malke wrote:
>> Bill Bradshaw wrote:
>>
>>> It was recommended in the internet explorer group that I bring this
>>> here.
>>>
>>> Running WinXP Pro SP3 and IE8. I can not open the following sites
>>> with either IE8 or Firefox.
>>>
>>> Eagle River Nature Center
>>>
>>> www.ernc.org
>>>
>>> Mountainering Club of Alaska
>>>
>>> www.mcak.org
>>>
>>> I was able to access these sites using IE7. Router is a Netgear
>>> WPNT834. I
>>> have posted on Netgear's forums but I am not getting any real help.
>>> I can ping the two sites. If I by pass the router I can access the
>>> ERNC site but have not been able to access the Mountaineering site.
>>>
>>> I have tried playing with the MTU. I have reset and reinstalled the
>>> router.
>>>
>>> If anybody can think of any reason why I might not be able to access
>>> these sites I would appreciate hearing your thoughts.
>>>
>>> We can eliminate the hosts file as a source of the problem.
>>
>> You forgot to tell us what happens when you try. Does the connection
>> simply time out? Or do you get an error message? If the latter,
>> please quote it exactly without paraphrasing. Both sites work fine
>> here w/Firefox under Ubuntu Linux so the websites aren't down.
>
> It gives the message Internet Explorer cannot display the webpage and then
> what you can try - Diagnose Connection Problems and More information
> buttons.
>
>> Do you have the latest version of Java installed? Look in Add/Remove
>> Programs and if you have an earlier version than JRE 6 Update 15,
>> uninstall it and then install JRE 6 Update 15 from:
>>
>> http://java.sun.com/javase/downloads/index.jsp
>>
>
> I have 15 installed.
>
>> I don't believe this is a router issue. What antivirus/security
>> software do you have installed? Have you tried setting those websites
>> as trusted sites in your browser?
>
> Norton Antivirus 2009, Zonealarm, WinPatrol.
>
> Have added to trusted sites and even reset the security level to low.
>
>> Did the problem arise after installing IE8 or was there something
>> else?
> I do not know if it is IE8 causing the problem but I first noticed the
> problem since I installed it. I do not go to these sites all the often so
> it could very definitely be something besides IE8. It is strange that I
> can get into the ERNC site if I by pass the router.
Having Norton *and* Zone Alarm installed is a recipe for disaster. Then
you've got Win Patrol added into the mix. And for all I know you've also
installed some "Internet Security Wizard" from your Internet Service
Provider. Since the same problem occurs in Firefox, you know it isn't just
an IE8 issue.
Here's what I would do if the machine were in my shop:
1. Uninstall Norton, Zone Alarm, and Win Patrol. I'd run the Norton Removal
tool and follow the special Zone Alarm uninstallation instructions.
2. I'd then run CCleaner to get rid of all the temporary and Temporary
Internet Files and clear Firefox's cache. If you use CCleaner, don't use
anything but the cleaning part; leave the registry tools *alone*.
3. Then I'd test if I could get to the websites. If you are behind a router,
doing this doesn't put you at risk, especially since you are just going to
the websites and not clicking on anything.
4. If I could get to the websites, I'd install either NOD32 Antivirus
(commercial), Avast (free), or Avira (free). I'd use the built-in Windows
Firewall. I'd run Malwarebytes' Anti-Malware (
www.malwarebytes.org) just to
be sure the machine was clean.
So try that and post back with the results. You might be interested in this
article I wrote for my clients. You can download it if you like.
http://www.elephantboycomputers.com/...h_Security.pdf
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ
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