I am trying to help my daughter who has had problems with her computer ever
since a Windows update a few weeks ago. This problem appears similar to
others listed recently but the solutions all talk about logging on with
administrator access and I don't know how to do that in the current
circumstances! To explain:-

When she tries to run a program she gets the message "Windows cannot access
the specified device, path, or file. You may not have the appropriate
permissions to access the item"

She can run some programs by right-clicking and selecting the Run As option
and then selecting Administrator and typing in her password (the same
password she uses when she logs in as herself). She did have Computer
Administrator access but now cannot get to User Accounts to see what access
she now has or change it! It does suggest that her profile has been
corrupted as discussed in other posts.

When she logs on there is no Administrator option on the dropdown, so my
questions are:-

1. How can we log on as an Administrator to try and fix this problem? and
2. Is the best solution - when we can log on - to delete the profile, and if
so how do we do it?

I do hope someone can help as she is a long distance away from me and I'm
having to try and help her over the telephone!

Woops! Forgot to say that she is running Windows XP SR2!

"PamW" wrote:

> I am trying to help my daughter who has had problems with her computer ever
> since a Windows update a few weeks ago. This problem appears similar to
> others listed recently but the solutions all talk about logging on with
> administrator access and I don't know how to do that in the current
> circumstances! To explain:-
>
> When she tries to run a program she gets the message "Windows cannot access
> the specified device, path, or file. You may not have the appropriate
> permissions to access the item"
>
> She can run some programs by right-clicking and selecting the Run As option
> and then selecting Administrator and typing in her password (the same
> password she uses when she logs in as herself). She did have Computer
> Administrator access but now cannot get to User Accounts to see what access
> she now has or change it! It does suggest that her profile has been
> corrupted as discussed in other posts.
>
> When she logs on there is no Administrator option on the dropdown, so my
> questions are:-
>
> 1. How can we log on as an Administrator to try and fix this problem? and
> 2. Is the best solution - when we can log on - to delete the profile, and if
> so how do we do it?
>
> I do hope someone can help as she is a long distance away from me and I'm
> having to try and help her over the telephone!

Pam

You need to Log in in Safe Mode. Keep pressing the F8 key during
Start-Up and select
option - Safe Mode.

Try creating a new User Profile.

How to copy data from a corrupted user profile to a new profile
http://support.microsoft.com/kb/811151/en-us


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



PamW wrote:
> Woops! Forgot to say that she is running Windows XP SR2!
>
> "PamW" wrote:
>
>> I am trying to help my daughter who has had problems with her
>> computer ever since a Windows update a few weeks ago. This problem
>> appears similar to others listed recently but the solutions all talk
>> about logging on with administrator access and I don't know how to
>> do that in the current circumstances! To explain:-
>>
>> When she tries to run a program she gets the message "Windows cannot
>> access the specified device, path, or file. You may not have the
>> appropriate permissions to access the item"
>>
>> She can run some programs by right-clicking and selecting the Run As
>> option and then selecting Administrator and typing in her password
>> (the same password she uses when she logs in as herself). She did
>> have Computer Administrator access but now cannot get to User
>> Accounts to see what access she now has or change it! It does
>> suggest that her profile has been corrupted as discussed in other
>> posts.
>>
>> When she logs on there is no Administrator option on the dropdown,
>> so my questions are:-
>>
>> 1. How can we log on as an Administrator to try and fix this
>> problem? and
>> 2. Is the best solution - when we can log on - to delete the
>> profile, and if so how do we do it?
>>
>> I do hope someone can help as she is a long distance away from me
>> and I'm having to try and help her over the telephone!

Thanks Gerry, we're going to try it tomorrow morning and I'll let you know
how we get on!

"Gerry" wrote:

> Pam
>
> You need to Log in in Safe Mode. Keep pressing the F8 key during
> Start-Up and select
> option - Safe Mode.
>
> Try creating a new User Profile.
>
> How to copy data from a corrupted user profile to a new profile
> http://support.microsoft.com/kb/811151/en-us
>
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
>
> PamW wrote:
> > Woops! Forgot to say that she is running Windows XP SR2!
> >
> > "PamW" wrote:
> >
> >> I am trying to help my daughter who has had problems with her
> >> computer ever since a Windows update a few weeks ago. This problem
> >> appears similar to others listed recently but the solutions all talk
> >> about logging on with administrator access and I don't know how to
> >> do that in the current circumstances! To explain:-
> >>
> >> When she tries to run a program she gets the message "Windows cannot
> >> access the specified device, path, or file. You may not have the
> >> appropriate permissions to access the item"
> >>
> >> She can run some programs by right-clicking and selecting the Run As
> >> option and then selecting Administrator and typing in her password
> >> (the same password she uses when she logs in as herself). She did
> >> have Computer Administrator access but now cannot get to User
> >> Accounts to see what access she now has or change it! It does
> >> suggest that her profile has been corrupted as discussed in other
> >> posts.
> >>
> >> When she logs on there is no Administrator option on the dropdown,
> >> so my questions are:-
> >>
> >> 1. How can we log on as an Administrator to try and fix this
> >> problem? and
> >> 2. Is the best solution - when we can log on - to delete the
> >> profile, and if so how do we do it?
> >>
> >> I do hope someone can help as she is a long distance away from me
> >> and I'm having to try and help her over the telephone!
>
>
>

Hi Gerry
Just to let you know it worked! In fact what we did when we got to Safe
Mode was go to System Restore and return to a point 7 days before the Windows
Update that we suspected had caused the problem, and that worked perfectly!
Thanks so much for pointing me in the right direction.
Pam

"Gerry" wrote:

> Pam
>
> You need to Log in in Safe Mode. Keep pressing the F8 key during
> Start-Up and select
> option - Safe Mode.
>
> Try creating a new User Profile.
>
> How to copy data from a corrupted user profile to a new profile
> http://support.microsoft.com/kb/811151/en-us
>
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
>
> PamW wrote:
> > Woops! Forgot to say that she is running Windows XP SR2!
> >
> > "PamW" wrote:
> >
> >> I am trying to help my daughter who has had problems with her
> >> computer ever since a Windows update a few weeks ago. This problem
> >> appears similar to others listed recently but the solutions all talk
> >> about logging on with administrator access and I don't know how to
> >> do that in the current circumstances! To explain:-
> >>
> >> When she tries to run a program she gets the message "Windows cannot
> >> access the specified device, path, or file. You may not have the
> >> appropriate permissions to access the item"
> >>
> >> She can run some programs by right-clicking and selecting the Run As
> >> option and then selecting Administrator and typing in her password
> >> (the same password she uses when she logs in as herself). She did
> >> have Computer Administrator access but now cannot get to User
> >> Accounts to see what access she now has or change it! It does
> >> suggest that her profile has been corrupted as discussed in other
> >> posts.
> >>
> >> When she logs on there is no Administrator option on the dropdown,
> >> so my questions are:-
> >>
> >> 1. How can we log on as an Administrator to try and fix this
> >> problem? and
> >> 2. Is the best solution - when we can log on - to delete the
> >> profile, and if so how do we do it?
> >>
> >> I do hope someone can help as she is a long distance away from me
> >> and I'm having to try and help her over the telephone!
>
>
>

Pam

I'm pleased you have resolved the problem. Thanks for reporting the
outcome.


--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

PamW wrote:
> Hi Gerry
> Just to let you know it worked! In fact what we did when we got to
> Safe Mode was go to System Restore and return to a point 7 days
> before the Windows Update that we suspected had caused the problem,
> and that worked perfectly! Thanks so much for pointing me in the
> right direction.
> Pam
>
> "Gerry" wrote:
>
>> Pam
>>
>> You need to Log in in Safe Mode. Keep pressing the F8 key during
>> Start-Up and select
>> option - Safe Mode.
>>
>> Try creating a new User Profile.
>>
>> How to copy data from a corrupted user profile to a new profile
>> http://support.microsoft.com/kb/811151/en-us
>>
>>
>> --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>>
>> PamW wrote:
>>> Woops! Forgot to say that she is running Windows XP SR2!
>>>
>>> "PamW" wrote:
>>>
>>>> I am trying to help my daughter who has had problems with her
>>>> computer ever since a Windows update a few weeks ago. This problem
>>>> appears similar to others listed recently but the solutions all
>>>> talk about logging on with administrator access and I don't know
>>>> how to do that in the current circumstances! To explain:-
>>>>
>>>> When she tries to run a program she gets the message "Windows
>>>> cannot access the specified device, path, or file. You may not
>>>> have the appropriate permissions to access the item"
>>>>
>>>> She can run some programs by right-clicking and selecting the Run
>>>> As option and then selecting Administrator and typing in her
>>>> password (the same password she uses when she logs in as herself).
>>>> She did have Computer Administrator access but now cannot get to
>>>> User Accounts to see what access she now has or change it! It does
>>>> suggest that her profile has been corrupted as discussed in other
>>>> posts.
>>>>
>>>> When she logs on there is no Administrator option on the dropdown,
>>>> so my questions are:-
>>>>
>>>> 1. How can we log on as an Administrator to try and fix this
>>>> problem? and
>>>> 2. Is the best solution - when we can log on - to delete the
>>>> profile, and if so how do we do it?
>>>>
>>>> I do hope someone can help as she is a long distance away from me
>>>> and I'm having to try and help her over the telephone!

Hi PamW,

If it happens again, you can also try:
User: Administrator
Password:
and then enter.

By doing it this way, you don't loose any changes when you choose restore
point.

ave

Soepardi

p.s.
The password is blanc

"PamW" wrote:

> I am trying to help my daughter who has had problems with her computer ever
> since a Windows update a few weeks ago. This problem appears similar to
> others listed recently but the solutions all talk about logging on with
> administrator access and I don't know how to do that in the current
> circumstances! To explain:-
>
> When she tries to run a program she gets the message "Windows cannot access
> the specified device, path, or file. You may not have the appropriate
> permissions to access the item"
>
> She can run some programs by right-clicking and selecting the Run As option
> and then selecting Administrator and typing in her password (the same
> password she uses when she logs in as herself). She did have Computer
> Administrator access but now cannot get to User Accounts to see what access
> she now has or change it! It does suggest that her profile has been
> corrupted as discussed in other posts.
>
> When she logs on there is no Administrator option on the dropdown, so my
> questions are:-
>
> 1. How can we log on as an Administrator to try and fix this problem? and
> 2. Is the best solution - when we can log on - to delete the profile, and if
> so how do we do it?
>
> I do hope someone can help as she is a long distance away from me and I'm
> having to try and help her over the telephone!