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Can an ISP disable modem configuration?

 
 
Mikey
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Posts: n/a
 
      2nd May 2008
Have a Versatek ver170p modem. It works fine. I bought it from my ISP
last year when I signed up with them for high speed internet service.
According to the instructions that came with the modem (and on
Versatek's website) I should be able to configure the modem by entering
http://192.168.1.1 in a browser, but when I do this in Internet Explorer
I get "Internet Explorer cannot display the webpage". In Firefox it
shows "The connection has timed out". When I "ping" it, everything is
okay. Have tried this with my firewall off, same thing. I've never
been able to get into the configuration menu of the modem, when I first
got the modem I tried and couldn't but didn't worry about it because the
modem worked. Yesterday thought I'd try again to get to the
configuration menu but got the same thing that I got last year.
I know, if it ain't broke, don't fix it, and I don't intend to fool
around with any of the configuration settings, but it bugs me that I
can't get to the configuration settings.
I'm presuming that my ISP configured the modem to whatever configuration
it needed to connect to them, but could they also have configured it so
that trying to configure it through a browser and http://192.168.1.1
wouldn't work, to prevent anyone from changing the settings?

 
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Tom [Pepper] Willett
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      2nd May 2008
Well, what did your ISP say when you contacted them?

"Mikey" <Not_here@not_there_either.nope> wrote in message
news:481AFA6F.FA1939B9@not_there_either.nope...
: Have a Versatek ver170p modem. It works fine. I bought it from my ISP
: last year when I signed up with them for high speed internet service.
: According to the instructions that came with the modem (and on
: Versatek's website) I should be able to configure the modem by entering
: http://192.168.1.1 in a browser, but when I do this in Internet Explorer
: I get "Internet Explorer cannot display the webpage". In Firefox it
: shows "The connection has timed out". When I "ping" it, everything is
: okay. Have tried this with my firewall off, same thing. I've never
: been able to get into the configuration menu of the modem, when I first
: got the modem I tried and couldn't but didn't worry about it because the
: modem worked. Yesterday thought I'd try again to get to the
: configuration menu but got the same thing that I got last year.
: I know, if it ain't broke, don't fix it, and I don't intend to fool
: around with any of the configuration settings, but it bugs me that I
: can't get to the configuration settings.
: I'm presuming that my ISP configured the modem to whatever configuration
: it needed to connect to them, but could they also have configured it so
: that trying to configure it through a browser and http://192.168.1.1
: wouldn't work, to prevent anyone from changing the settings?
:


 
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Big Al
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      2nd May 2008
Mikey wrote:
> Have a Versatek ver170p modem. It works fine. I bought it from my ISP
> last year when I signed up with them for high speed internet service.
> According to the instructions that came with the modem (and on
> Versatek's website) I should be able to configure the modem by entering
> http://192.168.1.1 in a browser, but when I do this in Internet Explorer
> I get "Internet Explorer cannot display the webpage". In Firefox it
> shows "The connection has timed out". When I "ping" it, everything is
> okay. Have tried this with my firewall off, same thing. I've never
> been able to get into the configuration menu of the modem, when I first
> got the modem I tried and couldn't but didn't worry about it because the
> modem worked. Yesterday thought I'd try again to get to the
> configuration menu but got the same thing that I got last year.
> I know, if it ain't broke, don't fix it, and I don't intend to fool
> around with any of the configuration settings, but it bugs me that I
> can't get to the configuration settings.
> I'm presuming that my ISP configured the modem to whatever configuration
> it needed to connect to them, but could they also have configured it so
> that trying to configure it through a browser and http://192.168.1.1
> wouldn't work, to prevent anyone from changing the settings?
>


I guess if you can ping it then you got the right address. Either that
or some machine in the house is using that # and responding.
And yes, this is how you normally configure a router. Or at least look
at it. Your ISP might be more help.

Then again you can always do a factory reset but as you say, it works!!!

Look at C:\WINDOWS\system32\drivers\etc\hosts file. Just in case
someone/something put an entry in there to screw things up, it should be
basically blank, at least no 198.x.x.x entry. And make sure you're
wired to the router not wireless. But that's a me thing, as I normally
get into the router to configure wireless settings and of course you
don't want to change them while your connected wireless right.
 
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smlunatick
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Posts: n/a
 
      2nd May 2008
On May 2, 7:26*am, Mikey <Not_here@not_there_either.nope> wrote:
> Have a Versatek ver170p modem. *It works fine. *I bought it from my ISP
> last year when I signed up with them for high speed internet service.
> According to the instructions that came with the modem (and on
> Versatek's website) I should be able to configure the modem by enteringhttp://192.168.1.1in a browser, but when I do this in Internet Explorer
> I get "Internet Explorer cannot display the webpage". *In Firefox it
> shows "The connection has timed out". *When I "ping" it, everything is
> okay. *Have tried this with my firewall off, same thing. *I've never
> been able to get into the configuration menu of the modem, when I first
> got the modem I tried and couldn't but didn't worry about it because the
> modem worked. *Yesterday thought I'd try again to get to the
> configuration menu but got the same thing that I got last year.
> I know, if it ain't broke, don't fix it, and I don't intend to fool
> around with any of the configuration settings, but it bugs me that I
> can't get to the configuration settings.
> I'm presuming that my ISP configured the modem to whatever configuration
> it needed to connect to them, but could they also have configured it so
> that trying to configure it through a browser andhttp://192.168.1.1
> wouldn't work, to prevent anyone from changing the settings?


Yes, ISP can modify the configuration of the DSL / cable modems. I
have a Speed Touch Home from my ISP. The manual also states the IP
address of 192.168.1.1 (??) but it is on 10.0.0.138 (??.) You need
to contact the ISP and ask fort he web config access info (username,
password and true IP address.)

I also have a SpeedTouch 4200 and it is supposed to have two modes:
router and bridge. However, it is set in "bridge" mode and there is
not method of accessing any internal web config pages.
 
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Mikey
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      2nd May 2008


Big Al wrote:

> Mikey wrote:
> > Have a Versatek ver170p modem. It works fine. I bought it from my ISP
> > last year when I signed up with them for high speed internet service.
> > According to the instructions that came with the modem (and on
> > Versatek's website) I should be able to configure the modem by entering
> > http://192.168.1.1 in a browser, but when I do this in Internet Explorer
> > I get "Internet Explorer cannot display the webpage". In Firefox it
> > shows "The connection has timed out". When I "ping" it, everything is
> > okay. Have tried this with my firewall off, same thing. I've never
> > been able to get into the configuration menu of the modem, when I first
> > got the modem I tried and couldn't but didn't worry about it because the
> > modem worked. Yesterday thought I'd try again to get to the
> > configuration menu but got the same thing that I got last year.
> > I know, if it ain't broke, don't fix it, and I don't intend to fool
> > around with any of the configuration settings, but it bugs me that I
> > can't get to the configuration settings.
> > I'm presuming that my ISP configured the modem to whatever configuration
> > it needed to connect to them, but could they also have configured it so
> > that trying to configure it through a browser and http://192.168.1.1
> > wouldn't work, to prevent anyone from changing the settings?
> >

>
> I guess if you can ping it then you got the right address. Either that
> or some machine in the house is using that # and responding.
> And yes, this is how you normally configure a router. Or at least look
> at it. Your ISP might be more help.
>
> Then again you can always do a factory reset but as you say, it works!!!
>
> Look at C:\WINDOWS\system32\drivers\etc\hosts file. Just in case
> someone/something put an entry in there to screw things up, it should be
> basically blank, at least no 198.x.x.x entry. And make sure you're
> wired to the router not wireless. But that's a me thing, as I normally
> get into the router to configure wireless settings and of course you
> don't want to change them while your connected wireless right.


Checked the hosts file, it's blank. And I have just the one computer, not
wireless, the modem is wired directly into the computer.
I'm afraid to do a factory reset because I'm thinking that then I might not be
able to connect to my ISP.

 
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Mikey
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Posts: n/a
 
      2nd May 2008


smlunatick wrote:

> On May 2, 7:26 am, Mikey <Not_here@not_there_either.nope> wrote:
> > Have a Versatek ver170p modem. It works fine. I bought it from my ISP
> > last year when I signed up with them for high speed internet service.
> > According to the instructions that came with the modem (and on
> > Versatek's website) I should be able to configure the modem by enteringhttp://192.168.1.1in a browser, but when I do this in Internet Explorer
> > I get "Internet Explorer cannot display the webpage". In Firefox it
> > shows "The connection has timed out". When I "ping" it, everything is
> > okay. Have tried this with my firewall off, same thing. I've never
> > been able to get into the configuration menu of the modem, when I first
> > got the modem I tried and couldn't but didn't worry about it because the
> > modem worked. Yesterday thought I'd try again to get to the
> > configuration menu but got the same thing that I got last year.
> > I know, if it ain't broke, don't fix it, and I don't intend to fool
> > around with any of the configuration settings, but it bugs me that I
> > can't get to the configuration settings.
> > I'm presuming that my ISP configured the modem to whatever configuration
> > it needed to connect to them, but could they also have configured it so
> > that trying to configure it through a browser andhttp://192.168.1.1
> > wouldn't work, to prevent anyone from changing the settings?

>
> Yes, ISP can modify the configuration of the DSL / cable modems. I
> have a Speed Touch Home from my ISP. The manual also states the IP
> address of 192.168.1.1 (??) but it is on 10.0.0.138 (??.) You need
> to contact the ISP and ask fort he web config access info (username,
> password and true IP address.)
>
> I also have a SpeedTouch 4200 and it is supposed to have two modes:
> router and bridge. However, it is set in "bridge" mode and there is
> not method of accessing any internal web config pages.


When I do ipconfig it shows the IP address as 192.168.1.1. I'm thinking that if I called my ISP they'd tell me the same thing. Or could it be
different than what ipconfig shows?

 
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Big Al
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Posts: n/a
 
      2nd May 2008
Mikey wrote:
>
> Checked the hosts file, it's blank. And I have just the one computer, not
> wireless, the modem is wired directly into the computer.
> I'm afraid to do a factory reset because I'm thinking that then I might not be
> able to connect to my ISP.
>

You're right. A reset is last resort. I'm just giving you options.
 
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Big Al
Guest
Posts: n/a
 
      2nd May 2008
Mikey wrote:
>
> smlunatick wrote:
>
>> On May 2, 7:26 am, Mikey <Not_here@not_there_either.nope> wrote:
>>> Have a Versatek ver170p modem. It works fine. I bought it from my ISP
>>> last year when I signed up with them for high speed internet service.
>>> According to the instructions that came with the modem (and on
>>> Versatek's website) I should be able to configure the modem by enteringhttp://192.168.1.1in a browser, but when I do this in Internet Explorer
>>> I get "Internet Explorer cannot display the webpage". In Firefox it
>>> shows "The connection has timed out". When I "ping" it, everything is
>>> okay. Have tried this with my firewall off, same thing. I've never
>>> been able to get into the configuration menu of the modem, when I first
>>> got the modem I tried and couldn't but didn't worry about it because the
>>> modem worked. Yesterday thought I'd try again to get to the
>>> configuration menu but got the same thing that I got last year.
>>> I know, if it ain't broke, don't fix it, and I don't intend to fool
>>> around with any of the configuration settings, but it bugs me that I
>>> can't get to the configuration settings.
>>> I'm presuming that my ISP configured the modem to whatever configuration
>>> it needed to connect to them, but could they also have configured it so
>>> that trying to configure it through a browser andhttp://192.168.1.1
>>> wouldn't work, to prevent anyone from changing the settings?

>> Yes, ISP can modify the configuration of the DSL / cable modems. I
>> have a Speed Touch Home from my ISP. The manual also states the IP
>> address of 192.168.1.1 (??) but it is on 10.0.0.138 (??.) You need
>> to contact the ISP and ask fort he web config access info (username,
>> password and true IP address.)
>>
>> I also have a SpeedTouch 4200 and it is supposed to have two modes:
>> router and bridge. However, it is set in "bridge" mode and there is
>> not method of accessing any internal web config pages.

>
> When I do ipconfig it shows the IP address as 192.168.1.1. I'm thinking that if I called my ISP they'd tell me the same thing. Or could it be
> different than what ipconfig shows?
>

If ipconfig shows YOUR ip as 192.168.1.1 then that's why ping works!
Your own PC is responding. Then the router has to be some other IP #.
Try ping or your web browser on 192.168.1.0 ?
 
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Mikey
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Posts: n/a
 
      2nd May 2008


Big Al wrote:

> Mikey wrote:
> >
> > smlunatick wrote:
> >
> >> On May 2, 7:26 am, Mikey <Not_here@not_there_either.nope> wrote:
> >>> Have a Versatek ver170p modem. It works fine. I bought it from my ISP
> >>> last year when I signed up with them for high speed internet service.
> >>> According to the instructions that came with the modem (and on
> >>> Versatek's website) I should be able to configure the modem by enteringhttp://192.168.1.1in a browser, but when I do this in Internet Explorer
> >>> I get "Internet Explorer cannot display the webpage". In Firefox it
> >>> shows "The connection has timed out". When I "ping" it, everything is
> >>> okay. Have tried this with my firewall off, same thing. I've never
> >>> been able to get into the configuration menu of the modem, when I first
> >>> got the modem I tried and couldn't but didn't worry about it because the
> >>> modem worked. Yesterday thought I'd try again to get to the
> >>> configuration menu but got the same thing that I got last year.
> >>> I know, if it ain't broke, don't fix it, and I don't intend to fool
> >>> around with any of the configuration settings, but it bugs me that I
> >>> can't get to the configuration settings.
> >>> I'm presuming that my ISP configured the modem to whatever configuration
> >>> it needed to connect to them, but could they also have configured it so
> >>> that trying to configure it through a browser andhttp://192.168.1.1
> >>> wouldn't work, to prevent anyone from changing the settings?
> >> Yes, ISP can modify the configuration of the DSL / cable modems. I
> >> have a Speed Touch Home from my ISP. The manual also states the IP
> >> address of 192.168.1.1 (??) but it is on 10.0.0.138 (??.) You need
> >> to contact the ISP and ask fort he web config access info (username,
> >> password and true IP address.)
> >>
> >> I also have a SpeedTouch 4200 and it is supposed to have two modes:
> >> router and bridge. However, it is set in "bridge" mode and there is
> >> not method of accessing any internal web config pages.

> >
> > When I do ipconfig it shows the IP address as 192.168.1.1. I'm thinking that if I called my ISP they'd tell me the same thing. Or could it be
> > different than what ipconfig shows?
> >

> If ipconfig shows YOUR ip as 192.168.1.1 then that's why ping works!
> Your own PC is responding. Then the router has to be some other IP #.
> Try ping or your web browser on 192.168.1.0 ?


When I ping 192.168.1.0 I get "Destination specified is invalid", and in Internet Explorer get "Internet Explorer cannot display the webpage".

 
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Big Al
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      2nd May 2008
Mikey wrote:
>
> When I ping 192.168.1.0 I get "Destination specified is invalid", and in Internet Explorer get "Internet Explorer cannot display the webpage".
>


When I do ipconfig on my pc, I get:
Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
IP Address. . . . . . . . . . . . : 192.168.1.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

And this shows my gateway is my router and its 192.168.1.1
My IP is 192.168.1.3 And I know the other PC's in the house are .2
and .4 and .5 etc

Normally the router is 1 and all the others are 2,3,4,5...... 255
Any help?

 
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