My son's computer has a bad case of spyware. It crashes anad reboots
everytime I start Windows. The only way I can boot the system wthout
craching is in Safe Mode. I have been able to copy the downloaded Microsfot
Antispyware software on the computer. But, when I try to install I get a
message saying I cannot install in Safe Mode becuase it cannot run
Installshield. How can I install in Safe Mode or boot system in a way
thatit does not crash and have installshield available to run the
installation?

Can you copy this tools from an other computer, and try to install in your
son PC.???

Download the following and run a thorough scan in safe mºde:

NOTE: Make certain to update every app before booting into Safe Mode since
you WILL NOT have access to the Internet from Safe Mºde.

Ad-Aware - http://www.lavasoftusa.com
http://hem.bredband.net/b288305/lava...uick_start.htm

Spybot S&D - http://www.safer-networking.org/
http://net-integration.net/index.html
Make certain to not to select any of the pernament protection for Spybot and
DO NOT immunize the system, as this can interfere with MSAS' Real-tme
Protectiºn.

CWShredder - http://www.intermute.com/products/cwshredder.html

Spy Sweeper - http://www.webroot.com

Ccleaner - http://www.ccleaner.com

Also check windows updates to make sure you have the latest security patches
and service packs instªlled :
http://windowsupdate.microsoft.com/


http://aumha.org/a/noads.htm
http://aumha.org/a/quickfix.htm


At this time in the morning I can not think of another way.

Good luck

Engel

Try this:

Start, run, msconfig <enter>

On the General tab, choose Diagnostic Startup.

Then on the Services tab, check Windows Installer.

then restart.

I haven't tested this, but I think that will do the job--give it a try and
see what errors you get.

(I'm not disagreeing with Engel's advice--it may well be necessary to get
the system cleaner before Microsoft Antispyware can do the job--but this is
an alternative to safe mode that may be worth trying.)

--

"Microsoft Spyware" <..@123.com> wrote in message
news:%(E-Mail Removed)...
> My son's computer has a bad case of spyware. It crashes anad reboots
> everytime I start Windows. The only way I can boot the system wthout
> craching is in Safe Mode. I have been able to copy the downloaded
> Microsfot
> Antispyware software on the computer. But, when I try to install I get a
> message saying I cannot install in Safe Mode becuase it cannot run
> Installshield. How can I install in Safe Mode or boot system in a way
> thatit does not crash and have installshield available to run the
> installation?
>
>

Hi - Try installing from a "Clean Boot". From my Blog, Defending Your
Machine, addy in my Signature below:



#########IMPORTANT#########

Show hidden files and run all of the following removal tools from Safe mode
or a "Clean Boot" when possible, logged on as an Administrator. BEFORE
running these tools, be sure to clear all Temp files and your Temporary
Internet Files (TIF) (including offline content.) Reboot and test if the
malware is fixed after using each tool.

HOW TO Enable Hidden Files
http://service1.symantec.com/SUPPORT...02092715262339

Clean Boot - General Win2k/XP procedure, but see below for links for other
OS's (This for Win2k w/msconfig - you can obtain msconfig for Win2k here:
http://www.3feetunder.com/files/win2...nfig_setup.exe ):

1. StartRun enter msconfig.

2. On the General tab, click Selective Startup, and then clear the 'Process
System.ini File', 'Process Win.ini File', and 'Load Startup Items' check
boxes. Leave the 'boot.ini' boxes however they are currently set.

3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button. If you use a third party firewall
then re-check (enable) it. For example, if you use Zone Alarm, re-check the
True Vector Internet Monitor service (and you may also want to re-check
(enable) the zlclient on the Startup tab.) Equivalent services exist for
other third party firewalls. An alternative to this for XP users is to
enable at this time the XP native firewall (Internet Connection Firewall -
ICF). Be sure to turn it back off when you re-enable your non-MS services
and Startup tab programs and restore your normal msconfig configuration
after cleaning your machine.

4. Click OK and then reboot.

For additional information about how to clean boot your operating system,
click the following article links to view the articles in the Microsoft
Knowledge Base:

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/kb/310353
281770 How to Perform Clean-Boot Troubleshooting for Windows 2000
http://support.microsoft.com/kb/281770/EN-US/
267288 How to Perform a Clean Boot in Windows Millennium Edition
http://support.microsoft.com/kb/267288/EN-US/
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com/kb/192926/EN-US/
243039 How to Perform a Clean Boot in Windows 95
http://support.microsoft.com/kb/243039/EN-US/
#########IMPORTANT#########

--
Regards, Jim Byrd, MS-MVP
My Blog, Defending Your Machine, here:
http://defendingyourmachine.blogspot.com/

"Microsoft Spyware" <..@123.com> wrote in message
news:%(E-Mail Removed)
> My son's computer has a bad case of spyware. It crashes anad reboots
> everytime I start Windows. The only way I can boot the system wthout
> craching is in Safe Mode. I have been able to copy the downloaded
Microsfot
> Antispyware software on the computer. But, when I try to install I get a
> message saying I cannot install in Safe Mode becuase it cannot run
> Installshield. How can I install in Safe Mode or boot system in a way
> thatit does not crash and have installshield available to run the
> installation?