I am currently using Micrsoft Office 2007, also Windows XP. I an recieve
emails but cannot send any messages. I have contected my ISP and they blame
my Security suite. I have contaced CA who are my internet security provider
and they blame my ISP. Can't seem to get any straight answers from anyone
!!!!

Any suggestions?????

Close Outlook. Ensure that you are able to view hidden files and folders (do
this using Windows Explorer Tools > Options). Search for *.srs. It should be
in an Outlook folder under your profile. Rename it or delete it and reopen
Outlook. Let me know if that helps.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"Kez" wrote:

> I am currently using Micrsoft Office 2007, also Windows XP. I an recieve
> emails but cannot send any messages. I have contected my ISP and they blame
> my Security suite. I have contaced CA who are my internet security provider
> and they blame my ISP. Can't seem to get any straight answers from anyone
> !!!!
>
> Any suggestions?????

Hi

Thanks for the reply, I have ensured that I can view hidden files and
folders and done a search for *.srs but there are no files with this
extension.....

Nor sure where to go from here, if you are online and can help aging i would
be appreciated.

Thanks

"K. Orland" wrote:

> Close Outlook. Ensure that you are able to view hidden files and folders (do
> this using Windows Explorer Tools > Options). Search for *.srs. It should be
> in an Outlook folder under your profile. Rename it or delete it and reopen
> Outlook. Let me know if that helps.
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "Kez" wrote:
>
> > I am currently using Micrsoft Office 2007, also Windows XP. I an recieve
> > emails but cannot send any messages. I have contected my ISP and they blame
> > my Security suite. I have contaced CA who are my internet security provider
> > and they blame my ISP. Can't seem to get any straight answers from anyone
> > !!!!
> >
> > Any suggestions?????

Kez <(E-Mail Removed)> wrote:

> Thanks for the reply, I have ensured that I can view hidden files and
> folders and done a search for *.srs but there are no files with this
> extension.....

There must be or Outlook couldn't operate. Open Windows Explorer and enter

%AppData%\Microsoft\Outlook

in the Address Bar. Click Go. The file will have the same name as your
mail profile and be a type "SRS File", with a file extension of ".srs" if
you have enabled viewing known file extensions.
--
Brian Tillman [MVP-Outlook]

Hi

Done that now I found it !!! Having a blonde moment !!

Recreated my account, which by the way I had done about 20 times or more in
the past month, and it worked this time !!!!

Yeah!!!!!!!!!!!!!!!!

Not sure for how long but all seems ok for now.

Thanks for all your help, both of you.



"Brian Tillman" wrote:

> Kez <(E-Mail Removed)> wrote:
>
> > Thanks for the reply, I have ensured that I can view hidden files and
> > folders and done a search for *.srs but there are no files with this
> > extension.....
>
> There must be or Outlook couldn't operate. Open Windows Explorer and enter
>
> %AppData%\Microsoft\Outlook
>
> in the Address Bar. Click Go. The file will have the same name as your
> mail profile and be a type "SRS File", with a file extension of ".srs" if
> you have enabled viewing known file extensions.
> --
> Brian Tillman [MVP-Outlook]
>
>

Hope you guys are online again !!!!

I'm back again...

Turned my pc off last night and back on today, same issue.

Should I have to delete that srs file all the time it seems a bit wierd, any
other suggestions ?????

"Kez" wrote:

> Hi
>
> Done that now I found it !!! Having a blonde moment !!
>
> Recreated my account, which by the way I had done about 20 times or more in
> the past month, and it worked this time !!!!
>
> Yeah!!!!!!!!!!!!!!!!
>
> Not sure for how long but all seems ok for now.
>
> Thanks for all your help, both of you.
>
>
>
> "Brian Tillman" wrote:
>
> > Kez <(E-Mail Removed)> wrote:
> >
> > > Thanks for the reply, I have ensured that I can view hidden files and
> > > folders and done a search for *.srs but there are no files with this
> > > extension.....
> >
> > There must be or Outlook couldn't operate. Open Windows Explorer and enter
> >
> > %AppData%\Microsoft\Outlook
> >
> > in the Address Bar. Click Go. The file will have the same name as your
> > mail profile and be a type "SRS File", with a file extension of ".srs" if
> > you have enabled viewing known file extensions.
> > --
> > Brian Tillman [MVP-Outlook]
> >
> >

Kez <(E-Mail Removed)> wrote:

> Hope you guys are online again !!!!
>
> I'm back again...
>
> Turned my pc off last night and back on today, same issue.
>
> Should I have to delete that srs file all the time it seems a bit
> wierd, any other suggestions ?????

You shouldn't have to delete that file more than once. Were I in your
shoes, I'd try a new mail profile.
http://www.howto-outlook.com/faq/newprofile.htm
--
Brian Tillman [MVP-Outlook]

[alacemessi02]

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