First, be sure your antivirus software has the latest definitions and run a
virus scan.
If your system is clear of viruses, open Control Panel, open Administrative
Tools, open Event Viewer, look for errors corresponding to the crash, double
click the error, the information contained within may give a clue as to the
source of the problem.
Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.
Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. No not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft.
--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org:
http://www.dts-l.org/
"Michelle" <(E-Mail Removed)> wrote in message
news:045d01c37c91$c775bcb0$(E-Mail Removed)...
> My daughter has a Dell Latitude Cpx laptop, her hard
> drive went out a few weeks ago and we called Dell, and
> they sent us a new hard drive, we installed the new hard
> drive which also caused us to have to re-install Windows
> XP now ever since she can connect to the internet and
> access Yahoo and MSN chat, but cannot access her control
> panel or any web pages, or any e-mail. She keeps getting
> a error message saying, "Windows has encounterd a problem
> do you want to send a error report." check yes or no.
> Please help.
> Thank you Michelle
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