I have a customer with an Outlook Add-In installed that consumes a web
service hosted on our server. When she copies and pastes the URL to the asmx
page in her browser, the asmx page renders fine. When she attempts to use the
add-in through Outlook, she gets this message: The remote server returned an
error: (514) Web Acceleration Client Error (514) - Proxied HTTPS Request Not
Supported.

The Outlook Add-In works fine from another computer in the same office.

Any ideas? Thanks!

--
KathyB

What version of Outlook and IE on each machine? Same OS?

Is one machine using IE6 and the other one IE7? Are both versions of Outlook
the same?

Using the IE clipboard with code will produce warnings and errors with IE7,
where the same thing works with IE6.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"KathyB" <(E-Mail Removed)> wrote in message
newsCEC6216-BE0D-43EA-9C45-(E-Mail Removed)...
> I have a customer with an Outlook Add-In installed that consumes a web
> service hosted on our server. When she copies and pastes the URL to the
> asmx
> page in her browser, the asmx page renders fine. When she attempts to use
> the
> add-in through Outlook, she gets this message: The remote server returned
> an
> error: (514) Web Acceleration Client Error (514) - Proxied HTTPS Request
> Not
> Supported.
>
> The Outlook Add-In works fine from another computer in the same office.
>
> Any ideas? Thanks!
>
> --
> KathyB

Both systems are Windows XP with Outlook 2003. Both browsers are IE6.
--
KathyB


"Ken Slovak - [MVP - Outlook]" wrote:

> What version of Outlook and IE on each machine? Same OS?
>
> Is one machine using IE6 and the other one IE7? Are both versions of Outlook
> the same?
>
> Using the IE clipboard with code will produce warnings and errors with IE7,
> where the same thing works with IE6.
>
> --
> Ken Slovak
> [MVP - Outlook]
> http://www.slovaktech.com
> Author: Professional Programming Outlook 2007
> Reminder Manager, Extended Reminders, Attachment Options
> http://www.slovaktech.com/products.htm
>
>
> "KathyB" <(E-Mail Removed)> wrote in message
> newsCEC6216-BE0D-43EA-9C45-(E-Mail Removed)...
> > I have a customer with an Outlook Add-In installed that consumes a web
> > service hosted on our server. When she copies and pastes the URL to the
> > asmx
> > page in her browser, the asmx page renders fine. When she attempts to use
> > the
> > add-in through Outlook, she gets this message: The remote server returned
> > an
> > error: (514) Web Acceleration Client Error (514) - Proxied HTTPS Request
> > Not
> > Supported.
> >
> > The Outlook Add-In works fine from another computer in the same office.
> >
> > Any ideas? Thanks!
> >
> > --
> > KathyB
>
>

To clarify:

System 1: Can browse to web service but Outlook Add-In's call to web service
generates the error.

System 2: Can both browse to web service and consume web service from the
Outlook Add-In

--
KathyB


"KathyB" wrote:

> I have a customer with an Outlook Add-In installed that consumes a web
> service hosted on our server. When she copies and pastes the URL to the asmx
> page in her browser, the asmx page renders fine. When she attempts to use the
> add-in through Outlook, she gets this message: The remote server returned an
> error: (514) Web Acceleration Client Error (514) - Proxied HTTPS Request Not
> Supported.
>
> The Outlook Add-In works fine from another computer in the same office.
>
> Any ideas? Thanks!
>
> --
> KathyB

Then you're going to have to look more closely as to what the differences
are between the two systems.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"KathyB" <(E-Mail Removed)> wrote in message
news:670C5592-CC7F-4D37-BF10-(E-Mail Removed)...
> To clarify:
>
> System 1: Can browse to web service but Outlook Add-In's call to web
> service
> generates the error.
>
> System 2: Can both browse to web service and consume web service from the
> Outlook Add-In
>
> --
> KathyB

Should I start with security settings, conflicting software, conflicting
hardware, their ISP, or something else? Or could it be any one of these
things?

--
KathyB


"Ken Slovak - [MVP - Outlook]" wrote:

> Then you're going to have to look more closely as to what the differences
> are between the two systems.
>
> --
> Ken Slovak
> [MVP - Outlook]
> http://www.slovaktech.com
> Author: Professional Programming Outlook 2007
> Reminder Manager, Extended Reminders, Attachment Options
> http://www.slovaktech.com/products.htm
>
>
> "KathyB" <(E-Mail Removed)> wrote in message
> news:670C5592-CC7F-4D37-BF10-(E-Mail Removed)...
> > To clarify:
> >
> > System 1: Can browse to web service but Outlook Add-In's call to web
> > service
> > generates the error.
> >
> > System 2: Can both browse to web service and consume web service from the
> > Outlook Add-In
> >
> > --
> > KathyB
>
>

It could be any of those things plus A-V software, script stoppers, you name
it. There's just no way to tell offhand if the easy things are eliminated.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"KathyB" <(E-Mail Removed)> wrote in message
news:1322D7A1-C095-4C0C-BFA3-(E-Mail Removed)...
> Should I start with security settings, conflicting software, conflicting
> hardware, their ISP, or something else? Or could it be any one of these
> things?
>
> --
> KathyB