This morning, I double checked the setup as I thought it was (explained
below). Indeed, there was a splitter on the cable run, one to the cable
modem (Motorola surfboard) and one directly to the pc to an internal cable
modem.
I disconnected the direct to pc cable. After a reboot and unplug/re-plug of
the modem, I had internet. I also set the ethernet card to not power off,
and disabled the dialup modem to alleviate possible conflicts. Two reboots
and each time I had internet. (previously, it was hit or miss whether I'd
have connection). I go upstairs thinking, great solved the problem. NO.
Came back down, opened IE, no connection.
Then I completely removed the internal cable modem, disabled the onboard
ethernet device, install a network card. Again after re-powering the cable
modem, I have connection. Again it survives a couple of reboots of the pc.
Oh, I ensure the new network card is not set to power off. Again after
about 5 min NO connection.
Current setup is coax to external cable modem, RJ45 to the PC ethernet
connection. The cable modem sometimes will show activity, yet I cannot
access a webpage.
Not sure what else to do. Charter is coming out tomorrow, I outlined all
the above so they knew all avenues taken. It was them who setup the dual
connection in the first place. Not sure if the splitter may be causing a
problem? I told my mom to have them clean all that up, just one line
direct, no splitter needed.
Any other ideas?
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I'm helping my mom to figure why her cable modem is causing lockups, and
stops responding. I'm down to my last couple of ideas and will go to her
house tomorrow.
I just thought of something while looking at user guides for Motorola
Surfboard modems (which she has) I think a SB4200 or earlier.
Since I'm not at her pc at the moment I cannot confirm. But I realized
tonight that she has an ethernet cable from the modem to the pc AND a coax
cable from the modem to the pc. I have DSL personally and didnt realize
cable modem required coax from the modem to pc?
I'm going tomorrow to double check IRQ conflicts. Disable her modem as its
not used, verify that there is no timeout setting for her connection. I
am most curious about this coax to the computer and whether that is
necessary.
TIA
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