The computer is a HP notebook. The C drive is the system/boot drive and the
system boots ok. The C drive shows in explorer without any problems. In disk
management, however, it shows the volume without a drive letter. If I attempt
to add a drive letter, C is unavailable for selection (as it should be). This
is causing a problem with utilities that attempt low level access to the
drive, specifically, Norton Save and Restore (formerly Ghost). In NSR, the
drive shows as *:\ and it won't let me create a recovery point set (base +
incrementals) because the drive is reporting as unmounted. I can start a full
image backup, but the process fails due to bad or unreadable sectors. I
performed a surface scan with a third party utility (within Windows) and it
reported bad sectors as well. Many of the reported "bad" sectors (but not
all) I could read using a disk editor. A surface scan outside of Windows
reports no errors and there are no errors in the Windows System event log.
I'm quite certain that the hard drive is good and suspect that it is a driver
or software problem that is interfering with these utilities.
Anyone have any ideas?
Thanks,
Rick.
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