This morning when I turned on my computer Outlook would no longer run in safe
mode. I popped open a notepad and took notes on what my computer was telling
me as I tried to get Outlook to work. The first thing I did when I turned on
my computer after everything loaded on the desktop (i.e. Mcafee, Setarray
Multi-Monitor Configuration, etc) was try to open outlook. When I click on
it, all it does is show up in the processes. If I click on it 100 times,
there will be 100 instances of Outlook in my processes window. So I close all
the instances of Outlook. Then I click on it again, and it asks if I would
like to open it in safe mode to which I click yes, and same thing, it only
shows up in processes. So then I end the process again, and click on outlook
again, and receive the following message: Outlook failed to launch in safe
mode. Would you like to start 'Detect and Repair'? I click yes on that, and
then it starts a program that looks like it's installing something, and the
window says: Please wait while Windows configures Microsoft Office FrontPage
2003. This takes about 5 minutes, and while it is installing there are 4
instances of msiexec.exe in the processes window, using between 80 to 100 of
my cpu performance. Afther this runs, Outlook opens just fine. Keep in mind,
this whole time, Internet Explorer will not work. It will open, then freeze,
until Outlook can open, then IExplorer will work just fine. (Outlook doesn't
have to be open, it just has to be able to open) I checked the addin manager,
and it had the following 5 addins:
McAfee Virusscan outlook email scanner
McAfee Spamkiller
Mcafee Spamkiller Exchange Extension
Redemption Helper Outlook Extension
Exchange Extensions property pages
I unchecked all of these, as well as disabled word as the email editor and
rebooted my computer, but had to go through the whole thing agian. I did not
have to go through that whole process yesterday. Although I have installed
and uninstalled bcm about 10 times over the past 2 days. I don't think I will
be trying to install it again, as I would now just be happy with my computer
working as is. I thank you for your time with trying to help me with this
problem, and I am sorry it is evolving into more of a pain each day.
"Raul" wrote:
> Hi
>
> I went through your email and you stated that you were able to open outlook
> in the safe mode without any problem .If outlook opens fine in the safe mode
> these are the following items that get disabled
> - microsoft word as email editor
> - as well as any addin listed in addin manager
> BCM is a comm addin and will not be disabled (In case you dont find BCM
> check if it is listed under file > data file management or under Help >
> About Microsoft Outlook > Disabled items some other program like active sync
> etc can cause it to get disabled)
> Try opening Outlook normally and go to tools > options > other > advanced
> options > addin manager and check if the programs that are checked is
> causing an issue.you may also want to go to tools > options > mail format
> and uncheck word as an email editor.Hope this helps
>
> With Regrads
>
> Raul Thomas
>
> "jongamble" <(E-Mail Removed)> wrote in message
> news:7FA84172-4405-43F2-8AC6-(E-Mail Removed)...
> > No, I uninstalled BCM. I also uninstalled the .net Frame work 2.0 as well
> > as
> > the 5 different sql server programs that were on my computer, and tried to
> > install BCM again and this time, it installed after hanging for about 20
> > min,
> > but when I went to open outlook, it froze, and windows internet explorerer
> > froze when I tried to open it as well. I talked to a Windows 2000 tech on
> > your pay for service phone line, and he said it was definitely not a
> > windows
> > 2000 problem, and definitely not a problem with my computer, as I am
> > running
> > a xeon processor with 1 gig of ram. He said I should try calling to talk
> > to
> > an office 2003 tech, which is what I tried to do in the first place, but
> > the
> > office techs all just said that since internet explorer froze up as well
> > as
> > outlook, it couldn't possibly be a problem with office 2003. But it's only
> > the business contact manager that is screwing everything up. And with the
> > help of the tech, we found that if we tried to open outlook two or three
> > times, it would eventually give us the option to open it in safe mode, and
> > then after that everything would be fine again, including iexplorer.
> > However,
> > the business contact manager was no where to be found in outlook. it shows
> > up
> > on the programs menu for add/remove programs, but in every other sense, it
> > is
> > not on my computer that i could find. So now I have uninstalled it again,
> > and
> > everything is back to normal, but I would really like to be able to use
> > the
> > bcm. I have pretty much ran out of options, since the office techs just
> > tell
> > me that office is perfect and can't possible cause any problems with a
> > computer and then immediately transfer me to another department, and the
> > windows 2000 tech actually took over my computer and looked through the
> > whole
> > thing and ran all kinds of diagnostics on it and came to the conclusion
> > that
> > the only possible thing that could be wrong with it is the office
> > software,
> > but he was not trained to trouble shoot the office software otherwise it
> > would probably be fixed already. Please let me know if there is anything
> > else
> > I can do to try and get bcm to install and actually work. Thank you.
> >
> > "Raul" wrote:
> >
> >> Hi
> >>
> >> You stated intially that you were able to install BCM and Outlook would
> >> hang
> >> when opening,is that the current issue that you have ?Can you check if
> >> you
> >> have .net Frame Work 2.0 Beta in add/remove programs if so do remove the
> >> same
> >>
> >> With Regards
> >>
> >> Raul Thomas
> >>
> >> "jongamble" <(E-Mail Removed)> wrote in message
> >> news:B0E8118C-6510-4AF0-93D3-(E-Mail Removed)...
> >> >I tried to install Business Contact Manager, and it froze my computer. I
> >> > restarted it, and tried to re install it, and it installed, but then
> >> > Outlook
> >> > wouldn't even open. So I uninstalled it and started over, and the same
> >> > thing
> >> > happened again, the computer just froze when trying to install it. I
> >> > have
> >> > heard advice about deleting the Microsoft SQL Server folder and that is
> >> > not
> >> > possible for me, as it keeps telling me that files are in use, even
> >> > though
> >> > they don't show up on the processes. I am running windows 2000 with
> >> > service
> >> > pack 4 and it is completely up to date. If I call Microsoft to get
> >> > help,
> >> > they
> >> > just charge 35 dollars to tell me to restart my computer 100 times, and
> >> > then
> >> > say it will be 245 dollars if that doesn't work. Please help.
> >>
> >>
> >>
>
>
>
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