Hi,

I'm running Outlook XP and have installed Business Contact Manager (BCM) as
well, which added a toolbar to Outlook. This has been the case for several
months now. Yesterday, all of a sudden, no BCM toolbar. It's not even in the
View|Toolbars menu so I can turn it on. Any idea what may be causing that?

Thanks

I'm confused by your post. BCM is not compatible with Outlook 2002. It
requires Outlook 2003.

"ZZ_Scarab" wrote:

> Hi,
>
> I'm running Outlook XP and have installed Business Contact Manager (BCM) as
> well, which added a toolbar to Outlook. This has been the case for several
> months now. Yesterday, all of a sudden, no BCM toolbar. It's not even in the
> View|Toolbars menu so I can turn it on. Any idea what may be causing that?
>
> Thanks
>
>
>

Sorry, my mistake. It's Outlook 2003 not 2002 (XP).

"Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
news:4B13C0F9-ECF5-46A2-ABE3-(E-Mail Removed)...
> I'm confused by your post. BCM is not compatible with Outlook 2002. It
> requires Outlook 2003.
>
> "ZZ_Scarab" wrote:
>
> > Hi,
> >
> > I'm running Outlook XP and have installed Business Contact Manager (BCM)
as
> > well, which added a toolbar to Outlook. This has been the case for
several
> > months now. Yesterday, all of a sudden, no BCM toolbar. It's not even in
the
> > View|Toolbars menu so I can turn it on. Any idea what may be causing
that?
> >
> > Thanks
> >
> >
> >

First thing to check is Help | Microsoft Outlook -- click Disabled Items.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"ZZ_Scarab" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Sorry, my mistake. It's Outlook 2003 not 2002 (XP).
>

> > >
> > > I'm running Outlook XP and have installed Business Contact Manager
(BCM)
> as
> > > well, which added a toolbar to Outlook. This has been the case for
> several
> > > months now. Yesterday, all of a sudden, no BCM toolbar. It's not even
in
> the
> > > View|Toolbars menu so I can turn it on. Any idea what may be causing
> that?
> > >
> > > Thanks
> > >
> > >
> > >
>
>

Hi Sue,

I'm not sure what you mean. I checked Microsoft Outlook Help for Disabled
Items and for Business Contact Management and just about every entry there
uses the Business Tools menu or the toolbar, both of which I cannot see
anymore. I checked my Currently Installed Programs list and BCM for Outlook
2003 is still there. Can you please clarify a little more what I need to do?

Thanks

"Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> First thing to check is Help | Microsoft Outlook -- click Disabled Items.
>
> --
> Sue Mosher, Outlook MVP
> Author of
> Microsoft Outlook Programming - Jumpstart for
> Administrators, Power Users, and Developers
> http://www.outlookcode.com/jumpstart.aspx
>
>
> "ZZ_Scarab" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > Sorry, my mistake. It's Outlook 2003 not 2002 (XP).
> >
>
> > > >
> > > > I'm running Outlook XP and have installed Business Contact Manager
> (BCM)
> > as
> > > > well, which added a toolbar to Outlook. This has been the case for
> > several
> > > > months now. Yesterday, all of a sudden, no BCM toolbar. It's not
even
> in
> > the
> > > > View|Toolbars menu so I can turn it on. Any idea what may be causing
> > that?
> > > >
> > > > Thanks
> > > >
> > > >
> > > >
> >
> >
>
>

Since it's not showing up in Disabled Items, you'll have to dig a little
deeper -- into the registry. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
key. If the value for LoadBehavior is something other than 3, make a backup
of the registry, edit LoadBehavior to set it to 3, then restart Outlook.

If BCM does not load even after you edit the LoadBehavior registry value, or
if the database does not load, you should initiate a support incident with
Microsoft at
http://support.microsoft.com/default...incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help.


--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"ZZ_Scarab" <(E-Mail Removed)> wrote in message
news:%23V69$(E-Mail Removed)...
> Hi Sue,
>
> I'm not sure what you mean. I checked Microsoft Outlook Help for Disabled
> Items and for Business Contact Management and just about every entry there
> uses the Business Tools menu or the toolbar, both of which I cannot see
> anymore. I checked my Currently Installed Programs list and BCM for
> Outlook
> 2003 is still there. Can you please clarify a little more what I need to
> do?
>
> Thanks
>
> "Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> First thing to check is Help | Microsoft Outlook -- click Disabled Items.
>>
>> --
>> Sue Mosher, Outlook MVP
>> Author of
>> Microsoft Outlook Programming - Jumpstart for
>> Administrators, Power Users, and Developers
>> http://www.outlookcode.com/jumpstart.aspx
>>
>>
>> "ZZ_Scarab" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>> > Sorry, my mistake. It's Outlook 2003 not 2002 (XP).
>> >
>>
>> > > >
>> > > > I'm running Outlook XP and have installed Business Contact Manager
>> (BCM)
>> > as
>> > > > well, which added a toolbar to Outlook. This has been the case for
>> > several
>> > > > months now. Yesterday, all of a sudden, no BCM toolbar. It's not
> even
>> in
>> > the
>> > > > View|Toolbars menu so I can turn it on. Any idea what may be
>> > > > causing
>> > that?
>> > > >
>> > > > Thanks
>> > > >
>> > > >
>> > > >
>> >
>> >
>>
>>
>
>

Sue,

I'm sorry I didn't explain myself well. How do I check Disabled Items? The
Help menu doesn't have a "Micorsoft Outlook" selection. And the Microsoft
Office Outlook Help takes me straight to the standard Help, where, when I
searched for Disabled Items, I got the list I mentioned earlier where just
about every entry referenced the Business Tools menu or the BCM toolbar.

Can you please shed more light on what you meant by "Check Help | Microsoft
Outlook -- click Disabled Items." ?

Thanks for your help and time.


"Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Since it's not showing up in Disabled Items, you'll have to dig a little
> deeper -- into the registry. Run Regedit and go to the
>
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1
> key. If the value for LoadBehavior is something other than 3, make a
backup
> of the registry, edit LoadBehavior to set it to 3, then restart Outlook.
>
> If BCM does not load even after you edit the LoadBehavior registry value,
or
> if the database does not load, you should initiate a support incident with
> Microsoft at
> http://support.microsoft.com/default...incidentsubmit.
You
> will need a .Net Passport, but there should be no charge for filing the
> request for help.
>
>
> --
> Sue Mosher, Outlook MVP
> Author of
> Microsoft Outlook Programming - Jumpstart for
> Administrators, Power Users, and Developers
> http://www.outlookcode.com/jumpstart.aspx
>
>
> "ZZ_Scarab" <(E-Mail Removed)> wrote in message
> news:%23V69$(E-Mail Removed)...
> > Hi Sue,
> >
> > I'm not sure what you mean. I checked Microsoft Outlook Help for
Disabled
> > Items and for Business Contact Management and just about every entry
there
> > uses the Business Tools menu or the toolbar, both of which I cannot see
> > anymore. I checked my Currently Installed Programs list and BCM for
> > Outlook
> > 2003 is still there. Can you please clarify a little more what I need to
> > do?
> >
> > Thanks
> >
> > "Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed)...
> >> First thing to check is Help | Microsoft Outlook -- click Disabled
Items.
> >>
> >> --
> >> Sue Mosher, Outlook MVP
> >> Author of
> >> Microsoft Outlook Programming - Jumpstart for
> >> Administrators, Power Users, and Developers
> >> http://www.outlookcode.com/jumpstart.aspx
> >>
> >>
> >> "ZZ_Scarab" <(E-Mail Removed)> wrote in message
> >> news:(E-Mail Removed)...
> >> > Sorry, my mistake. It's Outlook 2003 not 2002 (XP).
> >> >
> >>
> >> > > >
> >> > > > I'm running Outlook XP and have installed Business Contact
Manager
> >> (BCM)
> >> > as
> >> > > > well, which added a toolbar to Outlook. This has been the case
for
> >> > several
> >> > > > months now. Yesterday, all of a sudden, no BCM toolbar. It's not
> > even
> >> in
> >> > the
> >> > > > View|Toolbars menu so I can turn it on. Any idea what may be
> >> > > > causing
> >> > that?
> >> > > >
> >> > > > Thanks
> >> > > >
> >> > > >
> >> > > >
> >> >
> >> >
> >>
> >>
> >
> >
>
>

There's a button on the Help | About Microsoft Outlook dialog labeled
Disabled Items.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"ZZ_Scarab" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> Sue,
>
> I'm sorry I didn't explain myself well. How do I check Disabled Items? The
> Help menu doesn't have a "Micorsoft Outlook" selection. And the Microsoft
> Office Outlook Help takes me straight to the standard Help, where, when I
> searched for Disabled Items, I got the list I mentioned earlier where just
> about every entry referenced the Business Tools menu or the BCM toolbar.
>
> Can you please shed more light on what you meant by "Check Help |
> Microsoft
> Outlook -- click Disabled Items." ?
>
> Thanks for your help and time.
>
>
> "Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Since it's not showing up in Disabled Items, you'll have to dig a little
>> deeper -- into the registry. Run Regedit and go to the
>>
> HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
> RM.OutlookAddin.Connect.1
>> key. If the value for LoadBehavior is something other than 3, make a
> backup
>> of the registry, edit LoadBehavior to set it to 3, then restart Outlook.
>>
>> If BCM does not load even after you edit the LoadBehavior registry value,
> or
>> if the database does not load, you should initiate a support incident
>> with
>> Microsoft at
>> http://support.microsoft.com/default...incidentsubmit.
> You
>> will need a .Net Passport, but there should be no charge for filing the
>> request for help.
>>
>> "ZZ_Scarab" <(E-Mail Removed)> wrote in message
>> news:%23V69$(E-Mail Removed)...
>> > Hi Sue,
>> >
>> > I'm not sure what you mean. I checked Microsoft Outlook Help for
> Disabled
>> > Items and for Business Contact Management and just about every entry
> there
>> > uses the Business Tools menu or the toolbar, both of which I cannot see
>> > anymore. I checked my Currently Installed Programs list and BCM for
>> > Outlook
>> > 2003 is still there. Can you please clarify a little more what I need
>> > to
>> > do?
>> >
>> > Thanks
>> >
>> > "Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
>> > news:(E-Mail Removed)...
>> >> First thing to check is Help | Microsoft Outlook -- click Disabled
> Items.
>> >>
>> >> --
>> >> Sue Mosher, Outlook MVP
>> >> Author of
>> >> Microsoft Outlook Programming - Jumpstart for
>> >> Administrators, Power Users, and Developers
>> >> http://www.outlookcode.com/jumpstart.aspx
>> >>
>> >>
>> >> "ZZ_Scarab" <(E-Mail Removed)> wrote in message
>> >> news:(E-Mail Removed)...
>> >> > Sorry, my mistake. It's Outlook 2003 not 2002 (XP).
>> >> >
>> >>
>> >> > > >
>> >> > > > I'm running Outlook XP and have installed Business Contact
> Manager
>> >> (BCM)
>> >> > as
>> >> > > > well, which added a toolbar to Outlook. This has been the case
> for
>> >> > several
>> >> > > > months now. Yesterday, all of a sudden, no BCM toolbar. It's not
>> > even
>> >> in
>> >> > the
>> >> > > > View|Toolbars menu so I can turn it on. Any idea what may be
>> >> > > > causing
>> >> > that?
>> >> > > >
>> >> > > > Thanks
>> >> > > >
>> >> > > >
>> >> > > >
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>>
>>
>
>

Thanks for the clarification, Sue. Disabled Items shows none, and RegEdit
shows the key value you referred to as 3 which I guess is the correct value.
So I guess I need to initiate a support incident as per your instructions.

Thank you for your help and for getting me to this point.


"Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
news:%23Bo$(E-Mail Removed)...
> There's a button on the Help | About Microsoft Outlook dialog labeled
> Disabled Items.
>
> --
> Sue Mosher, Outlook MVP
> Author of
> Microsoft Outlook Programming - Jumpstart for
> Administrators, Power Users, and Developers
> http://www.outlookcode.com/jumpstart.aspx
>
>
> "ZZ_Scarab" <(E-Mail Removed)> wrote in message
> news:%(E-Mail Removed)...
> > Sue,
> >
> > I'm sorry I didn't explain myself well. How do I check Disabled Items?
The
> > Help menu doesn't have a "Micorsoft Outlook" selection. And the
Microsoft
> > Office Outlook Help takes me straight to the standard Help, where, when
I
> > searched for Disabled Items, I got the list I mentioned earlier where
just
> > about every entry referenced the Business Tools menu or the BCM toolbar.
> >
> > Can you please shed more light on what you meant by "Check Help |
> > Microsoft
> > Outlook -- click Disabled Items." ?
> >
> > Thanks for your help and time.
> >
> >
> > "Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed)...
> >> Since it's not showing up in Disabled Items, you'll have to dig a
little
> >> deeper -- into the registry. Run Regedit and go to the
> >>
> >
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
> > RM.OutlookAddin.Connect.1
> >> key. If the value for LoadBehavior is something other than 3, make a
> > backup
> >> of the registry, edit LoadBehavior to set it to 3, then restart
Outlook.
> >>
> >> If BCM does not load even after you edit the LoadBehavior registry
value,
> > or
> >> if the database does not load, you should initiate a support incident
> >> with
> >> Microsoft at
> >> http://support.microsoft.com/default...incidentsubmit.
> > You
> >> will need a .Net Passport, but there should be no charge for filing the
> >> request for help.
> >>
> >> "ZZ_Scarab" <(E-Mail Removed)> wrote in message
> >> news:%23V69$(E-Mail Removed)...
> >> > Hi Sue,
> >> >
> >> > I'm not sure what you mean. I checked Microsoft Outlook Help for
> > Disabled
> >> > Items and for Business Contact Management and just about every entry
> > there
> >> > uses the Business Tools menu or the toolbar, both of which I cannot
see
> >> > anymore. I checked my Currently Installed Programs list and BCM for
> >> > Outlook
> >> > 2003 is still there. Can you please clarify a little more what I need
> >> > to
> >> > do?
> >> >
> >> > Thanks
> >> >
> >> > "Sue Mosher [MVP-Outlook]" <(E-Mail Removed)> wrote in message
> >> > news:(E-Mail Removed)...
> >> >> First thing to check is Help | Microsoft Outlook -- click Disabled
> > Items.
> >> >>
> >> >> --
> >> >> Sue Mosher, Outlook MVP
> >> >> Author of
> >> >> Microsoft Outlook Programming - Jumpstart for
> >> >> Administrators, Power Users, and Developers
> >> >> http://www.outlookcode.com/jumpstart.aspx
> >> >>
> >> >>
> >> >> "ZZ_Scarab" <(E-Mail Removed)> wrote in message
> >> >> news:(E-Mail Removed)...
> >> >> > Sorry, my mistake. It's Outlook 2003 not 2002 (XP).
> >> >> >
> >> >>
> >> >> > > >
> >> >> > > > I'm running Outlook XP and have installed Business Contact
> > Manager
> >> >> (BCM)
> >> >> > as
> >> >> > > > well, which added a toolbar to Outlook. This has been the case
> > for
> >> >> > several
> >> >> > > > months now. Yesterday, all of a sudden, no BCM toolbar. It's
not
> >> > even
> >> >> in
> >> >> > the
> >> >> > > > View|Toolbars menu so I can turn it on. Any idea what may be
> >> >> > > > causing
> >> >> > that?
> >> >> > > >
> >> >> > > > Thanks
> >> >> > > >
> >> >> > > >
> >> >> > > >
> >> >> >
> >> >> >
> >> >>
> >> >>
> >> >
> >> >
> >>
> >>
> >
> >
>
>

Hi There

"ZZ_Scarab" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi,
>
> I'm running Outlook XP and have installed Business Contact Manager (BCM)
as
> well, which added a toolbar to Outlook. This has been the case for several
> months now. Yesterday, all of a sudden, no BCM toolbar. It's not even in
the
> View|Toolbars menu so I can turn it on. Any idea what may be causing that?

I've seen loads of mention of this Business Contact Manager, can someone
point me to some information on it please such as its home page and or where
i could get it?


--

Regards, Steve S.