Hi All,

XP-SP3, multimedia edition.

I have a customer who get a BSOD when surfing
the Internet. The problem occurs with both IE
and Firefox, which I installed yesterday.

Stop 0x0000000A (0x613F45F9, 0x0000001C,
0x00000000, 0x804FA276)

The problem takes about 10 minutes of
surfing to occur. She can work for hours in
Word and Excel with out issue. I checked her
for spyware and viruses. She was infected
in the past but is clean now.

I looked in Microsoft's knowledge base and
got a lot of hits on server 2003, but no XP

Anyone know how to troubleshoot this?

Many thanks,
-T

ToddAndMargo wrote:
> Hi All,
>
> XP-SP3, multimedia edition.
>
> I have a customer who get a BSOD when surfing
> the Internet. The problem occurs with both IE
> and Firefox, which I installed yesterday.
>
> Stop 0x0000000A (0x613F45F9, 0x0000001C,
> 0x00000000, 0x804FA276)
>
> The problem takes about 10 minutes of
> surfing to occur. She can work for hours in
> Word and Excel with out issue. I checked her
> for spyware and viruses. She was infected
> in the past but is clean now.
>
> I looked in Microsoft's knowledge base and
> got a lot of hits on server 2003, but no XP
>
> Anyone know how to troubleshoot this?
>
> Many thanks,
> -T

The problem did not happen in front of me.
So, the customer is reading the BSOD to me
over the phone. This morning she got:

IRQL_NOT_LESS_OR_EQUAL stop: 0x0000000A
(0xb3b8AD38 ...

ToddAndMargo wrote:

> ToddAndMargo wrote:
>> Hi All,
>>
>> XP-SP3, multimedia edition.
>>
>> I have a customer who get a BSOD when surfing
>> the Internet. The problem occurs with both IE
>> and Firefox, which I installed yesterday.
>>
>> Stop 0x0000000A (0x613F45F9, 0x0000001C,
>> 0x00000000, 0x804FA276)
>>
>> The problem takes about 10 minutes of
>> surfing to occur. She can work for hours in
>> Word and Excel with out issue. I checked her
>> for spyware and viruses. She was infected
>> in the past but is clean now.

>
> The problem did not happen in front of me.
> So, the customer is reading the BSOD to me
> over the phone. This morning she got:
>
> IRQL_NOT_LESS_OR_EQUAL stop: 0x0000000A
> (0xb3b8AD38 ...

Update the network adapter drivers. If that doesn't work, replace the NIC.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

I would suggest using the Windows Debugger to troubleshoot. Problem with IE
and Firefox, smells like a device driver.

"Howto: Use the Windows Debugging Tools to analyze a crash dump (BSOD)"
http://thebackroomtech.com/2008/01/3...ash-dump-bsod/

http://www.microsoft.com/whdc/devtoo...nstallx86.mspx

"ToddAndMargo" wrote:

> ToddAndMargo wrote:
> > Hi All,
> >
> > XP-SP3, multimedia edition.
> >
> > I have a customer who get a BSOD when surfing
> > the Internet. The problem occurs with both IE
> > and Firefox, which I installed yesterday.
> >
> > Stop 0x0000000A (0x613F45F9, 0x0000001C,
> > 0x00000000, 0x804FA276)
> >
> > The problem takes about 10 minutes of
> > surfing to occur. She can work for hours in
> > Word and Excel with out issue. I checked her
> > for spyware and viruses. She was infected
> > in the past but is clean now.
> >
> > I looked in Microsoft's knowledge base and
> > got a lot of hits on server 2003, but no XP
> >
> > Anyone know how to troubleshoot this?
> >
> > Many thanks,
> > -T
>
> The problem did not happen in front of me.
> So, the customer is reading the BSOD to me
> over the phone. This morning she got:
>
> IRQL_NOT_LESS_OR_EQUAL stop: 0x0000000A
> (0xb3b8AD38 ...
>
>

Malke wrote:
> ToddAndMargo wrote:
>
>> ToddAndMargo wrote:
>>> Hi All,
>>>
>>> XP-SP3, multimedia edition.
>>>
>>> I have a customer who get a BSOD when surfing
>>> the Internet. The problem occurs with both IE
>>> and Firefox, which I installed yesterday.
>>>
>>> Stop 0x0000000A (0x613F45F9, 0x0000001C,
>>> 0x00000000, 0x804FA276)
>>>
>>> The problem takes about 10 minutes of
>>> surfing to occur. She can work for hours in
>>> Word and Excel with out issue. I checked her
>>> for spyware and viruses. She was infected
>>> in the past but is clean now.
>
>> The problem did not happen in front of me.
>> So, the customer is reading the BSOD to me
>> over the phone. This morning she got:
>>
>> IRQL_NOT_LESS_OR_EQUAL stop: 0x0000000A
>> (0xb3b8AD38 ...
>
> Update the network adapter drivers. If that doesn't work, replace the NIC.
>
> Malke

Hi Malke,

I think you called it.

She has an on board NIC that won't work for its life.
So, she has a second Linksys NIC she uses to connect
to her cable modem. I tried removing and reinstalling
both from her Device Manager and the computer froze
up.

I will go into BIOS and see if I can disable the
on board NIC (Dell buggers the BIOS, so I may not
be able to).

Then, I will update the second NIC drivers and/or
replace the whole card with a different vendor
if it comes to that.

Thank you!

-T

ToddAndMargo wrote:

> I think you called it.
>
> She has an on board NIC that won't work for its life.
> So, she has a second Linksys NIC she uses to connect
> to her cable modem. I tried removing and reinstalling
> both from her Device Manager and the computer froze
> up.
>
> I will go into BIOS and see if I can disable the
> on board NIC (Dell buggers the BIOS, so I may not
> be able to).
>
> Then, I will update the second NIC drivers and/or
> replace the whole card with a different vendor
> if it comes to that.

I've never found Dell BIOSes to be particularly bad. But you don't need to
bother disabling the onboard NIC in the BIOS. Just disable it (not
*uninstall*) in Windows. Then throw in a new NIC.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Malke wrote:

> I've never found Dell BIOSes to be particularly bad.

Didn't mean to imply they are bad, just most of the
configuration options removed so the users can't
change things. Makes it easier on their tech support
folks.