I am helping someone with there computer that is having trouble using
internet explorer 6. It is very slow and usually won't connect to a
website, maybe after 20 minutes we'll get to a page but after that its
another 20 minutes to open another page. Everything else on his
computer that uses the internet works fine, outlook, ping, etc. I
ended up installing firefox on his computer and now he can browse
webpages again but we still would like to get internet explorer to
work.

Any ideas on things we can check ? I tried using msconfig trying
various configurations that prevented things from loading but it
didn't help. I also checked for spyware using spybot search and
destroy but didn't find anything.

Thanks,
Pete

Four things to try:

1. Clear your TIF and History completely:
http://www.mvps.org/winhelp2002/delcache.htm
Manually delete the user's folders from another admin. account or use the
CCleaner app mentioned

2. Clear the user's Cookies folder.

3. Check your Hosts file as per this article:
Problems Using Internet Explorer with Incorrect Hosts File
http://support.microsoft.com/default...;EN-US;q219843

More info on the Hosts file:
http://www.mvps.org/winhelp2002/hostsfaq.htm

4. Got to a Command prompt (Start...Programs...Accessories) and type in:

ipconfig /flushdns

Hit Enter.

If no joy, try this: http://windowsxp.mvps.org/IEFIX.htm
Or http://iefaq.info/index.php?action=a...=31&artlang=en

If still no joy:

This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, Windows Defender and/or Spybot Search & Destroy
to remove it.

Windows Defender
http://www.microsoft.com/athome/secu...e/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/tshoot.html
http://spywarewarrior.com/sww-help.htm

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default...b;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://forums.spywareinfo.com/
http://aumha.net/viewforum.php?f=30
Or one of the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm


--

Jon Kennnedy, MS MVP/IE
Charlotte, NC, USA
(E-Mail Removed)



"Peter" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I am helping someone with there computer that is having trouble using
> internet explorer 6. It is very slow and usually won't connect to a
> website, maybe after 20 minutes we'll get to a page but after that its
> another 20 minutes to open another page. Everything else on his
> computer that uses the internet works fine, outlook, ping, etc. I
> ended up installing firefox on his computer and now he can browse
> webpages again but we still would like to get internet explorer to
> work.
>
> Any ideas on things we can check ? I tried using msconfig trying
> various configurations that prevented things from loading but it
> didn't help. I also checked for spyware using spybot search and
> destroy but didn't find anything.
>
> Thanks,
> Pete
>