I don't know how it is called but the roller that is in contact with
the fuser isn't perfectly round and the printer vibrates a bit while
printing.
This printer came to me today from brother because had problems (scan
noise) with my first one and should be replaced(dcp-7010).
What should i do?Should i call them again or should i wait and see if
the roller becomes round?

PS:No problem with the print quality.
PS2:This printer isn't brand new but refurbished

ggreekx <nomail> wrote:
>I don't know how it is called but the roller that is in contact with
>the fuser isn't perfectly round and the printer vibrates a bit while
>printing.
>This printer came to me today from brother because had problems (scan
>noise) with my first one and should be replaced(dcp-7010).
>What should i do?Should i call them again or should i wait and see if
>the roller becomes round?
>
>PS:No problem with the print quality.
>PS2:This printer isn't brand new but refurbished

Not sure which roller you are referring to, if it is the redish brown one that
runs the width of the printer then that is the fuser pressure roller (Brother
may give it a different name). If this roller is not round then you should
certainly talk to Brother again, I know its a pain but there is no way the
roller is going to become round and in time will probably get worse resulting
in improper fusing or paper jams. Tell them about the vibration, laser printers
in good condition do not noticeably vibrate.
Tony
MS MVP Printing/Imaging

On 2007-10-05 21:49:40 +0200, Tony <(E-Mail Removed)> said:

> ggreekx <nomail> wrote:
>> I don't know how it is called but the roller that is in contact with
>> the fuser isn't perfectly round and the printer vibrates a bit while
>> printing.
>> This printer came to me today from brother because had problems (scan
>> noise) with my first one and should be replaced(dcp-7010).
>> What should i do?Should i call them again or should i wait and see if
>> the roller becomes round?
>>
>> PS:No problem with the print quality.
>> PS2:This printer isn't brand new but refurbished
>
> Not sure which roller you are referring to, if it is the redish brown one that
> runs the width of the printer then that is the fuser pressure roller (Brother
> may give it a different name). If this roller is not round then you should
> certainly talk to Brother again, I know its a pain but there is no way the
> roller is going to become round and in time will probably get worse resulting
> in improper fusing or paper jams. Tell them about the vibration, laser printers
> in good condition do not noticeably vibrate.
> Tony
> MS MVP Printing/Imaging

Yes,it is the brown/red roller....

ggreekx <nomail> wrote:
>On 2007-10-05 21:49:40 +0200, Tony <(E-Mail Removed)> said:
>
>> ggreekx <nomail> wrote:
>>> I don't know how it is called but the roller that is in contact with
>>> the fuser isn't perfectly round and the printer vibrates a bit while
>>> printing.
>>> This printer came to me today from brother because had problems (scan
>>> noise) with my first one and should be replaced(dcp-7010).
>>> What should i do?Should i call them again or should i wait and see if
>>> the roller becomes round?
>>>
>>> PS:No problem with the print quality.
>>> PS2:This printer isn't brand new but refurbished
>>
>> Not sure which roller you are referring to, if it is the redish brown one
>>that
>> runs the width of the printer then that is the fuser pressure roller (Brother
>> may give it a different name). If this roller is not round then you should
>> certainly talk to Brother again, I know its a pain but there is no way the
>> roller is going to become round and in time will probably get worse resulting
>> in improper fusing or paper jams. Tell them about the vibration, laser
>>printers
>> in good condition do not noticeably vibrate.
>> Tony
>> MS MVP Printing/Imaging
>
>Yes,it is the brown/red roller....

Well, if it was mine I wouldn't live with it. I would ask Brother to
fix/replace it.
Pity eh?
Tony
MS MVP Printing/Imaging

On 2007-10-06 01:10:09 +0200, Tony <(E-Mail Removed)> said:

>>
>
> Well, if it was mine I wouldn't live with it. I would ask Brother to
> fix/replace it.
> Pity eh?
> Tony
> MS MVP Printing/Imaging

i'll call them back again.I am afraid that maybe they give me a
printer more used than this one.
This one has 3500 pages printed.

On 2007-10-06 01:10:09 +0200, Tony <(E-Mail Removed)> said:

> Well, if it was mine I wouldn't live with it. I would ask Brother to
> fix/replace it.
> Pity eh?
> Tony
> MS MVP Printing/Imaging

Are you sure that this brown roller won't return in its first round
state if i print 500-1000pages?
is it deformed permanently?
Why happened that?

Thank you very much again!

ggreekx <nomail> wrote:
>On 2007-10-06 01:10:09 +0200, Tony <(E-Mail Removed)> said:
>
>> Well, if it was mine I wouldn't live with it. I would ask Brother to
>> fix/replace it.
>> Pity eh?
>> Tony
>> MS MVP Printing/Imaging
>
>Are you sure that this brown roller won't return in its first round
>state if i print 500-1000pages?
>is it deformed permanently?
>Why happened that?
>
>Thank you very much again!

I have never seen a pressure roller deform in this particular way; it is
likely, in my opinion, that it was incorrectly manufactured. I can't imagine
that it will return to a correct shape.
Tony
MS MVP Printing/Imaging

On 2007-10-06 09:43:29 +0200, Tony <(E-Mail Removed)> said:

> ggreekx <nomail> wrote:
>> On 2007-10-06 01:10:09 +0200, Tony <(E-Mail Removed)> said:
>>
>>> Well, if it was mine I wouldn't live with it. I would ask Brother to
>>> fix/replace it.
>>> Pity eh?
>>> Tony
>>> MS MVP Printing/Imaging
>>
>> Are you sure that this brown roller won't return in its first round
>> state if i print 500-1000pages?
>> is it deformed permanently?
>> Why happened that?
>>
>> Thank you very much again!
>
> I have never seen a pressure roller deform in this particular way; it is
> likely, in my opinion, that it was incorrectly manufactured. I can't imagine
> that it will return to a correct shape.
> Tony
> MS MVP Printing/Imaging

I contact them today via mail and send them a sample which shows that
the roller is defective.
Here is the picture
http://img237.imageshack.us/img237/9404/biancoba1.jpg

ggreekx <nomail> wrote:
>On 2007-10-06 09:43:29 +0200, Tony <(E-Mail Removed)> said:
>
>> ggreekx <nomail> wrote:
>>> On 2007-10-06 01:10:09 +0200, Tony <(E-Mail Removed)> said:
>>>
>>>> Well, if it was mine I wouldn't live with it. I would ask Brother to
>>>> fix/replace it.
>>>> Pity eh?
>>>> Tony
>>>> MS MVP Printing/Imaging
>>>
>>> Are you sure that this brown roller won't return in its first round
>>> state if i print 500-1000pages?
>>> is it deformed permanently?
>>> Why happened that?
>>>
>>> Thank you very much again!
>>
>> I have never seen a pressure roller deform in this particular way; it is
>> likely, in my opinion, that it was incorrectly manufactured. I can't imagine
>> that it will return to a correct shape.
>> Tony
>> MS MVP Printing/Imaging
>
>I contact them today via mail and send them a sample which shows that
>the roller is defective.
>Here is the picture
>http://img237.imageshack.us/img237/9404/biancoba1.jpg

Fascinating, I have never seen such a pronounced crease from a laser printer.
If you measure the distance (page viewed long side vertically) between the
start of one crease and the start of the next crease....is it exactly 79mm?
Looking at the image it certainly looks like a fuser (fixing unit) problem. If
it is 79mm then that is confirmed.
There are only three rollers in the printer with a circumference that is
similar to the distance between the creases in your image. The pressure roller
(79mm), the drum (74mm) and the hot roller in the fixing unit. The last two of
these are hard rollers and it is almost inconceivable that they could develop
this sort of problem, the pressure roller is a relatively soft roller and could
deform this way.
Anyway, good luck. Brother should replace this printer for you.
Tony
MS MVP Printing/Imaging

On 2007-10-06 11:40:09 +0200, Tony <(E-Mail Removed)> said:

>>
>> I contact them today via mail and send them a sample which shows that
>> the roller is defective.
>> Here is the picture
>> http://img237.imageshack.us/img237/9404/biancoba1.jpg
>
> Fascinating, I have never seen such a pronounced crease from a laser printer.
> If you measure the distance (page viewed long side vertically) between the
> start of one crease and the start of the next crease....is it exactly 79mm?
> Looking at the image it certainly looks like a fuser (fixing unit) problem. If
> it is 79mm then that is confirmed.
> There are only three rollers in the printer with a circumference that is
> similar to the distance between the creases in your image. The pressure roller
> (79mm), the drum (74mm) and the hot roller in the fixing unit. The last two of
> these are hard rollers and it is almost inconceivable that they could develop
> this sort of problem, the pressure roller is a relatively soft roller and could
> deform this way.
> Anyway, good luck. Brother should replace this printer for you.
> Tony
> MS MVP Printing/Imaging

79mm confirmed!
I am afraid that brother will give me another used printer with
possible other problems.
i must request a brand new or my old one fixed.
Thanks Tony for your help