Windows XP service pack2 all current updates loaded
I've had a Wanadoo Speedtouch broadband modem v 3.01 running fine for over 6
months on a cable connection, however it now crashes the machine ...
.... if attached at startup the machine hangs

If not attached the machine starts up normally and everything works
including all 6 USB ports.

First attempt
I've tried uninstalling then re-installing the the modem but when the
software asks you to plug in the modem ... as you do so the machine crashes,
switches off.
If the modem is removed from the port when the computer restarts it starts
normally with no error messages and everything else functions normally

Second attempt
got a new modem same as the first with updated software v3.5
exactly the same thing happens as with the first modem.
aslo tried new splitter with the same effects
then new usb cable with same effects

Third attempt
tried to do a system restore to before all the problems
system restore would NOT let me go back more than 3 weeks
(this computer should have a LARGE restore history)

Fourth attempt
decided to trash the c-drive
fully trashed and deep reformatted the c-drive ...
brand new motherboard drivers etc!
re-installed Windows XP Service pack 2 and updates
connected ONLY the modem when prompted to do so ....
CRASH! ... exactly the same as before

Fifth attempt
got wireless USB modem with new software ...
same results

Computer is otherwise functioning normally ...
my dial-up modem still gets me connected to the net as it always has done
all usb ports are otherise functioning normally with any peripheral I can
use with them.

I've run out of ideas ...... HELP!

Check to see if there are updated drivers for the modem.

Alternatively, if you can hook it up via Ethernet, that would be preferred
to a USB connection...

--
Gary Tsang
Microsoft MVP - Windows XP Shell/User
http://www.microsoft.com/mvp


"Mike Norris" <(E-Mail Removed)> wrote in message
news:43514bd5$0$27439$(E-Mail Removed)...
> Windows XP service pack2 all current updates loaded
> I've had a Wanadoo Speedtouch broadband modem v 3.01 running fine for over
> 6
> months on a cable connection, however it now crashes the machine ...
> ... if attached at startup the machine hangs
>
> If not attached the machine starts up normally and everything works
> including all 6 USB ports.
>
> First attempt
> I've tried uninstalling then re-installing the the modem but when the
> software asks you to plug in the modem ... as you do so the machine
> crashes,
> switches off.
> If the modem is removed from the port when the computer restarts it starts
> normally with no error messages and everything else functions normally
>
> Second attempt
> got a new modem same as the first with updated software v3.5
> exactly the same thing happens as with the first modem.
> aslo tried new splitter with the same effects
> then new usb cable with same effects
>
> Third attempt
> tried to do a system restore to before all the problems
> system restore would NOT let me go back more than 3 weeks
> (this computer should have a LARGE restore history)
>
> Fourth attempt
> decided to trash the c-drive
> fully trashed and deep reformatted the c-drive ...
> brand new motherboard drivers etc!
> re-installed Windows XP Service pack 2 and updates
> connected ONLY the modem when prompted to do so ....
> CRASH! ... exactly the same as before
>
> Fifth attempt
> got wireless USB modem with new software ...
> same results
>
> Computer is otherwise functioning normally ...
> my dial-up modem still gets me connected to the net as it always has done
> all usb ports are otherise functioning normally with any peripheral I can
> use with them.
>
> I've run out of ideas ...... HELP!
>
>

already tried 3 different drivers including latest one ... same result
changed the splitter, tried 3 different modems, cables & a wireless modem
with same results

??????????????????????????



"Gary Tsang" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Check to see if there are updated drivers for the modem.
>
> Alternatively, if you can hook it up via Ethernet, that would be preferred
> to a USB connection...
>
> --
> Gary Tsang
> Microsoft MVP - Windows XP Shell/User
> http://www.microsoft.com/mvp
>
>
> "Mike Norris" <(E-Mail Removed)> wrote in message
> news:43514bd5$0$27439$(E-Mail Removed)...
>> Windows XP service pack2 all current updates loaded
>> I've had a Wanadoo Speedtouch broadband modem v 3.01 running fine for
>> over 6
>> months on a cable connection, however it now crashes the machine ...
>> ... if attached at startup the machine hangs
>>
>> If not attached the machine starts up normally and everything works
>> including all 6 USB ports.
>>
>> First attempt
>> I've tried uninstalling then re-installing the the modem but when the
>> software asks you to plug in the modem ... as you do so the machine
>> crashes,
>> switches off.
>> If the modem is removed from the port when the computer restarts it
>> starts
>> normally with no error messages and everything else functions normally
>>
>> Second attempt
>> got a new modem same as the first with updated software v3.5
>> exactly the same thing happens as with the first modem.
>> aslo tried new splitter with the same effects
>> then new usb cable with same effects
>>
>> Third attempt
>> tried to do a system restore to before all the problems
>> system restore would NOT let me go back more than 3 weeks
>> (this computer should have a LARGE restore history)
>>
>> Fourth attempt
>> decided to trash the c-drive
>> fully trashed and deep reformatted the c-drive ...
>> brand new motherboard drivers etc!
>> re-installed Windows XP Service pack 2 and updates
>> connected ONLY the modem when prompted to do so ....
>> CRASH! ... exactly the same as before
>>
>> Fifth attempt
>> got wireless USB modem with new software ...
>> same results
>>
>> Computer is otherwise functioning normally ...
>> my dial-up modem still gets me connected to the net as it always has done
>> all usb ports are otherise functioning normally with any peripheral I can
>> use with them.
>>
>> I've run out of ideas ...... HELP!
>>
>>
>
>

Mike,
Take Gary's advice. I was having the same, very frustrating problems as
yourself, and went to an ethernet connection. It is much more seemless and
you buy-pass the tempramental USB drivers. I'm not sure why anyone would go
USB if you have a network card (allows ethernet connection).

"Mike Norris" wrote:

> already tried 3 different drivers including latest one ... same result
> changed the splitter, tried 3 different modems, cables & a wireless modem
> with same results
>
> ??????????????????????????
>
>
>
> "Gary Tsang" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > Check to see if there are updated drivers for the modem.
> >
> > Alternatively, if you can hook it up via Ethernet, that would be preferred
> > to a USB connection...
> >
> > --
> > Gary Tsang
> > Microsoft MVP - Windows XP Shell/User
> > http://www.microsoft.com/mvp
> >
> >
> > "Mike Norris" <(E-Mail Removed)> wrote in message
> > news:43514bd5$0$27439$(E-Mail Removed)...
> >> Windows XP service pack2 all current updates loaded
> >> I've had a Wanadoo Speedtouch broadband modem v 3.01 running fine for
> >> over 6
> >> months on a cable connection, however it now crashes the machine ...
> >> ... if attached at startup the machine hangs
> >>
> >> If not attached the machine starts up normally and everything works
> >> including all 6 USB ports.
> >>
> >> First attempt
> >> I've tried uninstalling then re-installing the the modem but when the
> >> software asks you to plug in the modem ... as you do so the machine
> >> crashes,
> >> switches off.
> >> If the modem is removed from the port when the computer restarts it
> >> starts
> >> normally with no error messages and everything else functions normally
> >>
> >> Second attempt
> >> got a new modem same as the first with updated software v3.5
> >> exactly the same thing happens as with the first modem.
> >> aslo tried new splitter with the same effects
> >> then new usb cable with same effects
> >>
> >> Third attempt
> >> tried to do a system restore to before all the problems
> >> system restore would NOT let me go back more than 3 weeks
> >> (this computer should have a LARGE restore history)
> >>
> >> Fourth attempt
> >> decided to trash the c-drive
> >> fully trashed and deep reformatted the c-drive ...
> >> brand new motherboard drivers etc!
> >> re-installed Windows XP Service pack 2 and updates
> >> connected ONLY the modem when prompted to do so ....
> >> CRASH! ... exactly the same as before
> >>
> >> Fifth attempt
> >> got wireless USB modem with new software ...
> >> same results
> >>
> >> Computer is otherwise functioning normally ...
> >> my dial-up modem still gets me connected to the net as it always has done
> >> all usb ports are otherise functioning normally with any peripheral I can
> >> use with them.
> >>
> >> I've run out of ideas ...... HELP!
> >>
> >>
> >
> >
>
>
>

It's a stand alone computer no networking and I'm trying to solve this
problem ..
not start others!

"BBOYER" <(E-Mail Removed)> wrote in message
news:8B2182FD-D7FE-4378-BEB0-(E-Mail Removed)...
> Mike,
> Take Gary's advice. I was having the same, very frustrating problems as
> yourself, and went to an ethernet connection. It is much more seemless
> and
> you buy-pass the tempramental USB drivers. I'm not sure why anyone would
> go
> USB if you have a network card (allows ethernet connection).
>
> "Mike Norris" wrote:
>
>> already tried 3 different drivers including latest one ... same result
>> changed the splitter, tried 3 different modems, cables & a wireless modem
>> with same results
>>
>> ??????????????????????????
>>
>>
>>
>> "Gary Tsang" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>> > Check to see if there are updated drivers for the modem.
>> >
>> > Alternatively, if you can hook it up via Ethernet, that would be
>> > preferred
>> > to a USB connection...
>> >
>> > --
>> > Gary Tsang
>> > Microsoft MVP - Windows XP Shell/User
>> > http://www.microsoft.com/mvp
>> >
>> >
>> > "Mike Norris" <(E-Mail Removed)> wrote in message
>> > news:43514bd5$0$27439$(E-Mail Removed)...
>> >> Windows XP service pack2 all current updates loaded
>> >> I've had a Wanadoo Speedtouch broadband modem v 3.01 running fine for
>> >> over 6
>> >> months on a cable connection, however it now crashes the machine ...
>> >> ... if attached at startup the machine hangs
>> >>
>> >> If not attached the machine starts up normally and everything works
>> >> including all 6 USB ports.
>> >>
>> >> First attempt
>> >> I've tried uninstalling then re-installing the the modem but when the
>> >> software asks you to plug in the modem ... as you do so the machine
>> >> crashes,
>> >> switches off.
>> >> If the modem is removed from the port when the computer restarts it
>> >> starts
>> >> normally with no error messages and everything else functions normally
>> >>
>> >> Second attempt
>> >> got a new modem same as the first with updated software v3.5
>> >> exactly the same thing happens as with the first modem.
>> >> aslo tried new splitter with the same effects
>> >> then new usb cable with same effects
>> >>
>> >> Third attempt
>> >> tried to do a system restore to before all the problems
>> >> system restore would NOT let me go back more than 3 weeks
>> >> (this computer should have a LARGE restore history)
>> >>
>> >> Fourth attempt
>> >> decided to trash the c-drive
>> >> fully trashed and deep reformatted the c-drive ...
>> >> brand new motherboard drivers etc!
>> >> re-installed Windows XP Service pack 2 and updates
>> >> connected ONLY the modem when prompted to do so ....
>> >> CRASH! ... exactly the same as before
>> >>
>> >> Fifth attempt
>> >> got wireless USB modem with new software ...
>> >> same results
>> >>
>> >> Computer is otherwise functioning normally ...
>> >> my dial-up modem still gets me connected to the net as it always has
>> >> done
>> >> all usb ports are otherise functioning normally with any peripheral I
>> >> can
>> >> use with them.
>> >>
>> >> I've run out of ideas ...... HELP!
>> >>
>> >>
>> >
>> >
>>
>>
>>

Network card drivers are significantly more mature than drivers for your
broadband USB device. For a mere $10 (cost of a network card), you'd
probably solve the problem a lot faster than trying to get finicky USB
drivers to work.

Your unwillingness to solve the problem the easiest way possible will likely
prolong the existing problem, but that's your choice.

--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"Mike Norris" <(E-Mail Removed)> wrote in message
news:435261d8$0$5374$(E-Mail Removed)...
> It's a stand alone computer no networking and I'm trying to solve this
> problem ..
> not start others!
>
> "BBOYER" <(E-Mail Removed)> wrote in message
> news:8B2182FD-D7FE-4378-BEB0-(E-Mail Removed)...
>> Mike,
>> Take Gary's advice. I was having the same, very frustrating problems as
>> yourself, and went to an ethernet connection. It is much more seemless
>> and
>> you buy-pass the tempramental USB drivers. I'm not sure why anyone would
>> go
>> USB if you have a network card (allows ethernet connection).
>>
>> "Mike Norris" wrote:
>>
>>> already tried 3 different drivers including latest one ... same result
>>> changed the splitter, tried 3 different modems, cables & a wireless
>>> modem
>>> with same results
>>>
>>> ??????????????????????????
>>>
>>>
>>>
>>> "Gary Tsang" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>> > Check to see if there are updated drivers for the modem.
>>> >
>>> > Alternatively, if you can hook it up via Ethernet, that would be
>>> > preferred
>>> > to a USB connection...
>>> >
>>> > --
>>> > Gary Tsang
>>> > Microsoft MVP - Windows XP Shell/User
>>> > http://www.microsoft.com/mvp
>>> >
>>> >
>>> > "Mike Norris" <(E-Mail Removed)> wrote in message
>>> > news:43514bd5$0$27439$(E-Mail Removed)...
>>> >> Windows XP service pack2 all current updates loaded
>>> >> I've had a Wanadoo Speedtouch broadband modem v 3.01 running fine for
>>> >> over 6
>>> >> months on a cable connection, however it now crashes the machine ...
>>> >> ... if attached at startup the machine hangs
>>> >>
>>> >> If not attached the machine starts up normally and everything works
>>> >> including all 6 USB ports.
>>> >>
>>> >> First attempt
>>> >> I've tried uninstalling then re-installing the the modem but when the
>>> >> software asks you to plug in the modem ... as you do so the machine
>>> >> crashes,
>>> >> switches off.
>>> >> If the modem is removed from the port when the computer restarts it
>>> >> starts
>>> >> normally with no error messages and everything else functions
>>> >> normally
>>> >>
>>> >> Second attempt
>>> >> got a new modem same as the first with updated software v3.5
>>> >> exactly the same thing happens as with the first modem.
>>> >> aslo tried new splitter with the same effects
>>> >> then new usb cable with same effects
>>> >>
>>> >> Third attempt
>>> >> tried to do a system restore to before all the problems
>>> >> system restore would NOT let me go back more than 3 weeks
>>> >> (this computer should have a LARGE restore history)
>>> >>
>>> >> Fourth attempt
>>> >> decided to trash the c-drive
>>> >> fully trashed and deep reformatted the c-drive ...
>>> >> brand new motherboard drivers etc!
>>> >> re-installed Windows XP Service pack 2 and updates
>>> >> connected ONLY the modem when prompted to do so ....
>>> >> CRASH! ... exactly the same as before
>>> >>
>>> >> Fifth attempt
>>> >> got wireless USB modem with new software ...
>>> >> same results
>>> >>
>>> >> Computer is otherwise functioning normally ...
>>> >> my dial-up modem still gets me connected to the net as it always has
>>> >> done
>>> >> all usb ports are otherise functioning normally with any peripheral I
>>> >> can
>>> >> use with them.
>>> >>
>>> >> I've run out of ideas ...... HELP!
>>> >>
>>> >>
>>> >
>>> >
>>>
>>>
>>>
>
>

I am well aware of your suggestion but ...
'workarounds' ... like this can never be acceptable as the problem is still
there!

If you can't help with the query then leave be!

"Jason Tsang" <jason-(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Network card drivers are significantly more mature than drivers for your
> broadband USB device. For a mere $10 (cost of a network card), you'd
> probably solve the problem a lot faster than trying to get finicky USB
> drivers to work.
>
> Your unwillingness to solve the problem the easiest way possible will
> likely prolong the existing problem, but that's your choice.
>
> --
> Jason Tsang - Microsoft MVP
>
> Find out about the MS MVP Program -
> http://mvp.support.microsoft.com/default.aspx
>
> "Mike Norris" <(E-Mail Removed)> wrote in message
> news:435261d8$0$5374$(E-Mail Removed)...
>> It's a stand alone computer no networking and I'm trying to solve this
>> problem ..
>> not start others!
>>
>> "BBOYER" <(E-Mail Removed)> wrote in message
>> news:8B2182FD-D7FE-4378-BEB0-(E-Mail Removed)...
>>> Mike,
>>> Take Gary's advice. I was having the same, very frustrating problems as
>>> yourself, and went to an ethernet connection. It is much more seemless
>>> and
>>> you buy-pass the tempramental USB drivers. I'm not sure why anyone
>>> would go
>>> USB if you have a network card (allows ethernet connection).
>>>
>>> "Mike Norris" wrote:
>>>
>>>> already tried 3 different drivers including latest one ... same result
>>>> changed the splitter, tried 3 different modems, cables & a wireless
>>>> modem
>>>> with same results
>>>>
>>>> ??????????????????????????
>>>>
>>>>
>>>>
>>>> "Gary Tsang" <(E-Mail Removed)> wrote in message
>>>> news:(E-Mail Removed)...
>>>> > Check to see if there are updated drivers for the modem.
>>>> >
>>>> > Alternatively, if you can hook it up via Ethernet, that would be
>>>> > preferred
>>>> > to a USB connection...
>>>> >
>>>> > --
>>>> > Gary Tsang
>>>> > Microsoft MVP - Windows XP Shell/User
>>>> > http://www.microsoft.com/mvp
>>>> >
>>>> >
>>>> > "Mike Norris" <(E-Mail Removed)> wrote in message
>>>> > news:43514bd5$0$27439$(E-Mail Removed)...
>>>> >> Windows XP service pack2 all current updates loaded
>>>> >> I've had a Wanadoo Speedtouch broadband modem v 3.01 running fine
>>>> >> for
>>>> >> over 6
>>>> >> months on a cable connection, however it now crashes the machine ...
>>>> >> ... if attached at startup the machine hangs
>>>> >>
>>>> >> If not attached the machine starts up normally and everything works
>>>> >> including all 6 USB ports.
>>>> >>
>>>> >> First attempt
>>>> >> I've tried uninstalling then re-installing the the modem but when
>>>> >> the
>>>> >> software asks you to plug in the modem ... as you do so the machine
>>>> >> crashes,
>>>> >> switches off.
>>>> >> If the modem is removed from the port when the computer restarts it
>>>> >> starts
>>>> >> normally with no error messages and everything else functions
>>>> >> normally
>>>> >>
>>>> >> Second attempt
>>>> >> got a new modem same as the first with updated software v3.5
>>>> >> exactly the same thing happens as with the first modem.
>>>> >> aslo tried new splitter with the same effects
>>>> >> then new usb cable with same effects
>>>> >>
>>>> >> Third attempt
>>>> >> tried to do a system restore to before all the problems
>>>> >> system restore would NOT let me go back more than 3 weeks
>>>> >> (this computer should have a LARGE restore history)
>>>> >>
>>>> >> Fourth attempt
>>>> >> decided to trash the c-drive
>>>> >> fully trashed and deep reformatted the c-drive ...
>>>> >> brand new motherboard drivers etc!
>>>> >> re-installed Windows XP Service pack 2 and updates
>>>> >> connected ONLY the modem when prompted to do so ....
>>>> >> CRASH! ... exactly the same as before
>>>> >>
>>>> >> Fifth attempt
>>>> >> got wireless USB modem with new software ...
>>>> >> same results
>>>> >>
>>>> >> Computer is otherwise functioning normally ...
>>>> >> my dial-up modem still gets me connected to the net as it always has
>>>> >> done
>>>> >> all usb ports are otherise functioning normally with any peripheral
>>>> >> I can
>>>> >> use with them.
>>>> >>
>>>> >> I've run out of ideas ...... HELP!
>>>> >>
>>>> >>
>>>> >
>>>> >
>>>>
>>>>
>>>>
>>
>>
>
>

Have fun finding drivers when a new OS comes out. That wouldn't be an issue
with ethernet cards.

--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"Mike Norris" <(E-Mail Removed)> wrote in message
news:4352d0f4$0$27432$(E-Mail Removed)...
>I am well aware of your suggestion but ...
> 'workarounds' ... like this can never be acceptable as the problem is
> still there!
>
> If you can't help with the query then leave be!
>
> "Jason Tsang" <jason-(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Network card drivers are significantly more mature than drivers for your
>> broadband USB device. For a mere $10 (cost of a network card), you'd
>> probably solve the problem a lot faster than trying to get finicky USB
>> drivers to work.
>>
>> Your unwillingness to solve the problem the easiest way possible will
>> likely prolong the existing problem, but that's your choice.
>>
>> --
>> Jason Tsang - Microsoft MVP
>>
>> Find out about the MS MVP Program -
>> http://mvp.support.microsoft.com/default.aspx
>>
>> "Mike Norris" <(E-Mail Removed)> wrote in message
>> news:435261d8$0$5374$(E-Mail Removed)...
>>> It's a stand alone computer no networking and I'm trying to solve this
>>> problem ..
>>> not start others!
>>>
>>> "BBOYER" <(E-Mail Removed)> wrote in message
>>> news:8B2182FD-D7FE-4378-BEB0-(E-Mail Removed)...
>>>> Mike,
>>>> Take Gary's advice. I was having the same, very frustrating problems
>>>> as
>>>> yourself, and went to an ethernet connection. It is much more seemless
>>>> and
>>>> you buy-pass the tempramental USB drivers. I'm not sure why anyone
>>>> would go
>>>> USB if you have a network card (allows ethernet connection).
>>>>
>>>> "Mike Norris" wrote:
>>>>
>>>>> already tried 3 different drivers including latest one ... same result
>>>>> changed the splitter, tried 3 different modems, cables & a wireless
>>>>> modem
>>>>> with same results
>>>>>
>>>>> ??????????????????????????
>>>>>
>>>>>
>>>>>
>>>>> "Gary Tsang" <(E-Mail Removed)> wrote in message
>>>>> news:(E-Mail Removed)...
>>>>> > Check to see if there are updated drivers for the modem.
>>>>> >
>>>>> > Alternatively, if you can hook it up via Ethernet, that would be
>>>>> > preferred
>>>>> > to a USB connection...
>>>>> >
>>>>> > --
>>>>> > Gary Tsang
>>>>> > Microsoft MVP - Windows XP Shell/User
>>>>> > http://www.microsoft.com/mvp
>>>>> >
>>>>> >
>>>>> > "Mike Norris" <(E-Mail Removed)> wrote in message
>>>>> > news:43514bd5$0$27439$(E-Mail Removed)...
>>>>> >> Windows XP service pack2 all current updates loaded
>>>>> >> I've had a Wanadoo Speedtouch broadband modem v 3.01 running fine
>>>>> >> for
>>>>> >> over 6
>>>>> >> months on a cable connection, however it now crashes the machine
>>>>> >> ...
>>>>> >> ... if attached at startup the machine hangs
>>>>> >>
>>>>> >> If not attached the machine starts up normally and everything works
>>>>> >> including all 6 USB ports.
>>>>> >>
>>>>> >> First attempt
>>>>> >> I've tried uninstalling then re-installing the the modem but when
>>>>> >> the
>>>>> >> software asks you to plug in the modem ... as you do so the machine
>>>>> >> crashes,
>>>>> >> switches off.
>>>>> >> If the modem is removed from the port when the computer restarts it
>>>>> >> starts
>>>>> >> normally with no error messages and everything else functions
>>>>> >> normally
>>>>> >>
>>>>> >> Second attempt
>>>>> >> got a new modem same as the first with updated software v3.5
>>>>> >> exactly the same thing happens as with the first modem.
>>>>> >> aslo tried new splitter with the same effects
>>>>> >> then new usb cable with same effects
>>>>> >>
>>>>> >> Third attempt
>>>>> >> tried to do a system restore to before all the problems
>>>>> >> system restore would NOT let me go back more than 3 weeks
>>>>> >> (this computer should have a LARGE restore history)
>>>>> >>
>>>>> >> Fourth attempt
>>>>> >> decided to trash the c-drive
>>>>> >> fully trashed and deep reformatted the c-drive ...
>>>>> >> brand new motherboard drivers etc!
>>>>> >> re-installed Windows XP Service pack 2 and updates
>>>>> >> connected ONLY the modem when prompted to do so ....
>>>>> >> CRASH! ... exactly the same as before
>>>>> >>
>>>>> >> Fifth attempt
>>>>> >> got wireless USB modem with new software ...
>>>>> >> same results
>>>>> >>
>>>>> >> Computer is otherwise functioning normally ...
>>>>> >> my dial-up modem still gets me connected to the net as it always
>>>>> >> has done
>>>>> >> all usb ports are otherise functioning normally with any peripheral
>>>>> >> I can
>>>>> >> use with them.
>>>>> >>
>>>>> >> I've run out of ideas ...... HELP!
>>>>> >>
>>>>> >>
>>>>> >
>>>>> >
>>>>>
>>>>>
>>>>>
>>>
>>>
>>
>>
>
>

In news:4352d0f4$0$27432$(E-Mail Removed),
Mike Norris <(E-Mail Removed)> typed:
> I am well aware of your suggestion but ...
> 'workarounds' ... like this can never be acceptable as the problem is
> still there!

Setting up something using recommended/best practices isn't a workaround.
What you want is a fix for a problem that wouldn't exist if you used the
aforementioned recommended config.
>
> If you can't help with the query then leave be!

Now, now. Play nice with the other kids when you're asking for free tech
support from volunteers. It appears that all those who have replied are
suggesting the same thing - and you're free to ignore any advice you like,
of course, but it should tell you something that there is such unanimity of
response. If you need more help with your finicky USB-attached device &
aren't getting help here, you should contact the manufacturer for technical
support. Personally, I would just use Ethernet.


>
> "Jason Tsang" <jason-(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Network card drivers are significantly more mature than drivers for
>> your broadband USB device. For a mere $10 (cost of a network card),
>> you'd probably solve the problem a lot faster than trying to get
>> finicky USB drivers to work.
>>
>> Your unwillingness to solve the problem the easiest way possible will
>> likely prolong the existing problem, but that's your choice.
>>
>> --
>> Jason Tsang - Microsoft MVP
>>
>> Find out about the MS MVP Program -
>> http://mvp.support.microsoft.com/default.aspx
>>
>> "Mike Norris" <(E-Mail Removed)> wrote in message
>> news:435261d8$0$5374$(E-Mail Removed)...
>>> It's a stand alone computer no networking and I'm trying to solve
>>> this problem ..
>>> not start others!
>>>
>>> "BBOYER" <(E-Mail Removed)> wrote in message
>>> news:8B2182FD-D7FE-4378-BEB0-(E-Mail Removed)...
>>>> Mike,
>>>> Take Gary's advice. I was having the same, very frustrating
>>>> problems as yourself, and went to an ethernet connection. It is
>>>> much more seemless and
>>>> you buy-pass the tempramental USB drivers. I'm not sure why anyone
>>>> would go
>>>> USB if you have a network card (allows ethernet connection).
>>>>
>>>> "Mike Norris" wrote:
>>>>
>>>>> already tried 3 different drivers including latest one ... same
>>>>> result changed the splitter, tried 3 different modems, cables & a
>>>>> wireless modem
>>>>> with same results
>>>>>
>>>>> ??????????????????????????
>>>>>
>>>>>
>>>>>
>>>>> "Gary Tsang" <(E-Mail Removed)> wrote in message
>>>>> news:(E-Mail Removed)...
>>>>>> Check to see if there are updated drivers for the modem.
>>>>>>
>>>>>> Alternatively, if you can hook it up via Ethernet, that would be
>>>>>> preferred
>>>>>> to a USB connection...
>>>>>>
>>>>>> --
>>>>>> Gary Tsang
>>>>>> Microsoft MVP - Windows XP Shell/User
>>>>>> http://www.microsoft.com/mvp
>>>>>>
>>>>>>
>>>>>> "Mike Norris" <(E-Mail Removed)> wrote in message
>>>>>> news:43514bd5$0$27439$(E-Mail Removed)...
>>>>>>> Windows XP service pack2 all current updates loaded
>>>>>>> I've had a Wanadoo Speedtouch broadband modem v 3.01 running
>>>>>>> fine for
>>>>>>> over 6
>>>>>>> months on a cable connection, however it now crashes the
>>>>>>> machine ... ... if attached at startup the machine hangs
>>>>>>>
>>>>>>> If not attached the machine starts up normally and everything
>>>>>>> works including all 6 USB ports.
>>>>>>>
>>>>>>> First attempt
>>>>>>> I've tried uninstalling then re-installing the the modem but
>>>>>>> when the
>>>>>>> software asks you to plug in the modem ... as you do so the
>>>>>>> machine crashes,
>>>>>>> switches off.
>>>>>>> If the modem is removed from the port when the computer
>>>>>>> restarts it starts
>>>>>>> normally with no error messages and everything else functions
>>>>>>> normally
>>>>>>>
>>>>>>> Second attempt
>>>>>>> got a new modem same as the first with updated software v3.5
>>>>>>> exactly the same thing happens as with the first modem.
>>>>>>> aslo tried new splitter with the same effects
>>>>>>> then new usb cable with same effects
>>>>>>>
>>>>>>> Third attempt
>>>>>>> tried to do a system restore to before all the problems
>>>>>>> system restore would NOT let me go back more than 3 weeks
>>>>>>> (this computer should have a LARGE restore history)
>>>>>>>
>>>>>>> Fourth attempt
>>>>>>> decided to trash the c-drive
>>>>>>> fully trashed and deep reformatted the c-drive ...
>>>>>>> brand new motherboard drivers etc!
>>>>>>> re-installed Windows XP Service pack 2 and updates
>>>>>>> connected ONLY the modem when prompted to do so ....
>>>>>>> CRASH! ... exactly the same as before
>>>>>>>
>>>>>>> Fifth attempt
>>>>>>> got wireless USB modem with new software ...
>>>>>>> same results
>>>>>>>
>>>>>>> Computer is otherwise functioning normally ...
>>>>>>> my dial-up modem still gets me connected to the net as it
>>>>>>> always has done
>>>>>>> all usb ports are otherise functioning normally with any
>>>>>>> peripheral I can
>>>>>>> use with them.
>>>>>>>
>>>>>>> I've run out of ideas ...... HELP!

Now I'm NOT playing nasty ... but you MVP's would do well to address the
given problem
rather than do suggest workarounds ... even though it is a solution it
doesn't correct the fault

the point I'm trying to make is that (if you read the scenario)
something has caused this problem ... it has worked fine for 6 months!
no-one ... has even suggested a possible cause
although reading betwen the lines you think it might be a driver problem

I don't think it is as one of the modems & drivers work fine on a different
XP computer
as I have now tested ... but still cause the problem on the original
machine.

I have never come across a problem such as this in my extensive experience
so I look for help ... and find an unwillingness to address the actual
problem!
NOT GOOD!

"Lanwench [MVP - Exchange]"
<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
>
> In news:4352d0f4$0$27432$(E-Mail Removed),
> Mike Norris <(E-Mail Removed)> typed:
>> I am well aware of your suggestion but ...
>> 'workarounds' ... like this can never be acceptable as the problem is
>> still there!
>
> Setting up something using recommended/best practices isn't a workaround.
> What you want is a fix for a problem that wouldn't exist if you used the
> aforementioned recommended config.
>>
>> If you can't help with the query then leave be!
>
> Now, now. Play nice with the other kids when you're asking for free tech
> support from volunteers. It appears that all those who have replied are
> suggesting the same thing - and you're free to ignore any advice you like,
> of course, but it should tell you something that there is such unanimity
> of response. If you need more help with your finicky USB-attached device &
> aren't getting help here, you should contact the manufacturer for
> technical support. Personally, I would just use Ethernet.
>
>
>>
>> "Jason Tsang" <jason-(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Network card drivers are significantly more mature than drivers for
>>> your broadband USB device. For a mere $10 (cost of a network card),
>>> you'd probably solve the problem a lot faster than trying to get
>>> finicky USB drivers to work.
>>>
>>> Your unwillingness to solve the problem the easiest way possible will
>>> likely prolong the existing problem, but that's your choice.
>>>
>>> --
>>> Jason Tsang - Microsoft MVP
>>>
>>> Find out about the MS MVP Program -
>>> http://mvp.support.microsoft.com/default.aspx
>>>
>>> "Mike Norris" <(E-Mail Removed)> wrote in message
>>> news:435261d8$0$5374$(E-Mail Removed)...
>>>> It's a stand alone computer no networking and I'm trying to solve
>>>> this problem ..
>>>> not start others!
>>>>
>>>> "BBOYER" <(E-Mail Removed)> wrote in message
>>>> news:8B2182FD-D7FE-4378-BEB0-(E-Mail Removed)...
>>>>> Mike,
>>>>> Take Gary's advice. I was having the same, very frustrating
>>>>> problems as yourself, and went to an ethernet connection. It is
>>>>> much more seemless and
>>>>> you buy-pass the tempramental USB drivers. I'm not sure why anyone
>>>>> would go
>>>>> USB if you have a network card (allows ethernet connection).
>>>>>
>>>>> "Mike Norris" wrote:
>>>>>
>>>>>> already tried 3 different drivers including latest one ... same
>>>>>> result changed the splitter, tried 3 different modems, cables & a
>>>>>> wireless modem
>>>>>> with same results
>>>>>>
>>>>>> ??????????????????????????
>>>>>>
>>>>>>
>>>>>>
>>>>>> "Gary Tsang" <(E-Mail Removed)> wrote in message
>>>>>> news:(E-Mail Removed)...
>>>>>>> Check to see if there are updated drivers for the modem.
>>>>>>>
>>>>>>> Alternatively, if you can hook it up via Ethernet, that would be
>>>>>>> preferred
>>>>>>> to a USB connection...
>>>>>>>
>>>>>>> --
>>>>>>> Gary Tsang
>>>>>>> Microsoft MVP - Windows XP Shell/User
>>>>>>> http://www.microsoft.com/mvp
>>>>>>>
>>>>>>>
>>>>>>> "Mike Norris" <(E-Mail Removed)> wrote in message
>>>>>>> news:43514bd5$0$27439$(E-Mail Removed)...
>>>>>>>> Windows XP service pack2 all current updates loaded
>>>>>>>> I've had a Wanadoo Speedtouch broadband modem v 3.01 running
>>>>>>>> fine for
>>>>>>>> over 6
>>>>>>>> months on a cable connection, however it now crashes the
>>>>>>>> machine ... ... if attached at startup the machine hangs
>>>>>>>>
>>>>>>>> If not attached the machine starts up normally and everything
>>>>>>>> works including all 6 USB ports.
>>>>>>>>
>>>>>>>> First attempt
>>>>>>>> I've tried uninstalling then re-installing the the modem but
>>>>>>>> when the
>>>>>>>> software asks you to plug in the modem ... as you do so the
>>>>>>>> machine crashes,
>>>>>>>> switches off.
>>>>>>>> If the modem is removed from the port when the computer
>>>>>>>> restarts it starts
>>>>>>>> normally with no error messages and everything else functions
>>>>>>>> normally
>>>>>>>>
>>>>>>>> Second attempt
>>>>>>>> got a new modem same as the first with updated software v3.5
>>>>>>>> exactly the same thing happens as with the first modem.
>>>>>>>> aslo tried new splitter with the same effects
>>>>>>>> then new usb cable with same effects
>>>>>>>>
>>>>>>>> Third attempt
>>>>>>>> tried to do a system restore to before all the problems
>>>>>>>> system restore would NOT let me go back more than 3 weeks
>>>>>>>> (this computer should have a LARGE restore history)
>>>>>>>>
>>>>>>>> Fourth attempt
>>>>>>>> decided to trash the c-drive
>>>>>>>> fully trashed and deep reformatted the c-drive ...
>>>>>>>> brand new motherboard drivers etc!
>>>>>>>> re-installed Windows XP Service pack 2 and updates
>>>>>>>> connected ONLY the modem when prompted to do so ....
>>>>>>>> CRASH! ... exactly the same as before
>>>>>>>>
>>>>>>>> Fifth attempt
>>>>>>>> got wireless USB modem with new software ...
>>>>>>>> same results
>>>>>>>>
>>>>>>>> Computer is otherwise functioning normally ...
>>>>>>>> my dial-up modem still gets me connected to the net as it
>>>>>>>> always has done
>>>>>>>> all usb ports are otherise functioning normally with any
>>>>>>>> peripheral I can
>>>>>>>> use with them.
>>>>>>>>
>>>>>>>> I've run out of ideas ...... HELP!
>
>