Please Help - My PC powered off during the installation of a Windows XP Home
update, I'm not sure which one. Now Windows partially loads then freezes.
When I try to repair Windows using the recovery console, my administrator
account password doesn't work. Microsoft describes the problem in KB article
308402. When I go to the Microsoft support email/chat web page, I can't log
my problem because I am unable to access my product identification number,
because the PC won't boot. Thanks.

Hi,

You can bypass the sysprep problem using the boot disk set.

Using the WinXP Boot floppy set:
http://www.rickrogers.org/fixes.htm#Boot%20floppy

What were you thinking of doing once you reached that stage? I would
probably shoot for the "safe mode with command prompt" and run the
rstrui.exe file in the \windows\system32\restore folder instead.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"RuzzinMD" <(E-Mail Removed)> wrote in message
news:BF225C3C-8AB8-4048-8D65-(E-Mail Removed)...
> Please Help - My PC powered off during the installation of a Windows XP
> Home
> update, I'm not sure which one. Now Windows partially loads then freezes.
> When I try to repair Windows using the recovery console, my administrator
> account password doesn't work. Microsoft describes the problem in KB
> article
> 308402. When I go to the Microsoft support email/chat web page, I can't
> log
> my problem because I am unable to access my product identification number,
> because the PC won't boot. Thanks.

I'm in a bind there, as well. I didn't get a floppy drive with the laptop.
Can I create the startup disks to run from a CD? Thanks.
RuZZ

"RuzzinMD" wrote:

> Please Help - My PC powered off during the installation of a Windows XP Home
> update, I'm not sure which one. Now Windows partially loads then freezes.
> When I try to repair Windows using the recovery console, my administrator
> account password doesn't work. Microsoft describes the problem in KB article
> 308402. When I go to the Microsoft support email/chat web page, I can't log
> my problem because I am unable to access my product identification number,
> because the PC won't boot. Thanks.

Hi,

No, but if you get a USB floppy, most laptops will support booting from one.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"RuzzinMD" <(E-Mail Removed)> wrote in message
news:0DCBF02C-3FB9-4556-8C8A-(E-Mail Removed)...
> I'm in a bind there, as well. I didn't get a floppy drive with the laptop.
> Can I create the startup disks to run from a CD? Thanks.
> RuZZ
>
> "RuzzinMD" wrote:
>
>> Please Help - My PC powered off during the installation of a Windows XP
>> Home
>> update, I'm not sure which one. Now Windows partially loads then
>> freezes.
>> When I try to repair Windows using the recovery console, my administrator
>> account password doesn't work. Microsoft describes the problem in KB
>> article
>> 308402. When I go to the Microsoft support email/chat web page, I can't
>> log
>> my problem because I am unable to access my product identification
>> number,
>> because the PC won't boot. Thanks.

Thanks, NC.
RuZZ

"Rick "Nutcase" Rogers" wrote:

> Hi,
>
> No, but if you get a USB floppy, most laptops will support booting from one.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "RuzzinMD" <(E-Mail Removed)> wrote in message
> news:0DCBF02C-3FB9-4556-8C8A-(E-Mail Removed)...
> > I'm in a bind there, as well. I didn't get a floppy drive with the laptop.
> > Can I create the startup disks to run from a CD? Thanks.
> > RuZZ
> >
> > "RuzzinMD" wrote:
> >
> >> Please Help - My PC powered off during the installation of a Windows XP
> >> Home
> >> update, I'm not sure which one. Now Windows partially loads then
> >> freezes.
> >> When I try to repair Windows using the recovery console, my administrator
> >> account password doesn't work. Microsoft describes the problem in KB
> >> article
> >> 308402. When I go to the Microsoft support email/chat web page, I can't
> >> log
> >> my problem because I am unable to access my product identification
> >> number,
> >> because the PC won't boot. Thanks.
>
>
>