I have a Dell 3100 desktop & have had repeated problems with booting. There
are 4 green lights on the panel & a steady amber power light. Dell has given
instructions on releasing residual power by unplugging all cables & holding
in power button for 30 seconds, then replugging everything & booting up.
"Sometimes" this solution works and sometimes it takes repeatedly pushing the
"on & off" button in. When it finally boots up, there are no problems.

I have a warranty on the computer, but until Dell troubleshoots the problem,
they will not dispense technician. There is nothing new plugged in or been
added to computer. I had no problems until mid-August, and have had the
computer for 2 years.

Yesterday Dell came up with the idea that it was my surge protector....got a
new one, no change!

Does anyone have any answers? I can't understand why this became a problem
after 2 yrs with the computer in the same location and nothing new added.

Thanks for any help!

Jami wrote:

> I have a Dell 3100 desktop & have had repeated problems with booting. There
> are 4 green lights on the panel & a steady amber power light. Dell has given
> instructions on releasing residual power by unplugging all cables & holding
> in power button for 30 seconds, then replugging everything & booting up.
> "Sometimes" this solution works and sometimes it takes repeatedly pushing the
> "on & off" button in. When it finally boots up, there are no problems.
>
> I have a warranty on the computer, but until Dell troubleshoots the problem,
> they will not dispense technician. There is nothing new plugged in or been
> added to computer. I had no problems until mid-August, and have had the
> computer for 2 years.
>
> Yesterday Dell came up with the idea that it was my surge protector....got a
> new one, no change!
>
> Does anyone have any answers? I can't understand why this became a problem
> after 2 yrs with the computer in the same location and nothing new added.
>
> Thanks for any help!

The answer is that you have a hardware problem and Dell is trying to
renege on its warranty or at the very least they are giving you the run
around.

John

That's what I'm thinking, but I don't know "how" to get through to the
people! I'm at a loss.

"John John (MVP)" wrote:

> Jami wrote:
>
> > I have a Dell 3100 desktop & have had repeated problems with booting. There
> > are 4 green lights on the panel & a steady amber power light. Dell has given
> > instructions on releasing residual power by unplugging all cables & holding
> > in power button for 30 seconds, then replugging everything & booting up.
> > "Sometimes" this solution works and sometimes it takes repeatedly pushing the
> > "on & off" button in. When it finally boots up, there are no problems.
> >
> > I have a warranty on the computer, but until Dell troubleshoots the problem,
> > they will not dispense technician. There is nothing new plugged in or been
> > added to computer. I had no problems until mid-August, and have had the
> > computer for 2 years.
> >
> > Yesterday Dell came up with the idea that it was my surge protector....got a
> > new one, no change!
> >
> > Does anyone have any answers? I can't understand why this became a problem
> > after 2 yrs with the computer in the same location and nothing new added.
> >
> > Thanks for any help!
>
> The answer is that you have a hardware problem and Dell is trying to
> renege on its warranty or at the very least they are giving you the run
> around.
>
> John
>
>

"Jami" <(E-Mail Removed)> wrote in message
news:E3C07823-9AF2-41CB-BAF2-(E-Mail Removed)...
> That's what I'm thinking, but I don't know "how" to get through to the
> people! I'm at a loss.

I agree with JJ, you are experiencing a hardware problem that is covered
under the warranty. Call Dell back, you have tried their troubleshooting
suggestions and they do not work.

If the tech argues, ask for their supervisor. Tell them that you've
followed the phone-support directions, they do not work, clearly the problem
requires on-site warranty service.

If you're out of time and require the working computer you paid for, tell
them this.

HTH
-pk

>
> "John John (MVP)" wrote:
>
>> Jami wrote:
>>
>> > I have a Dell 3100 desktop & have had repeated problems with booting.
>> > There
>> > are 4 green lights on the panel & a steady amber power light. Dell has
>> > given
>> > instructions on releasing residual power by unplugging all cables &
>> > holding
>> > in power button for 30 seconds, then replugging everything & booting
>> > up.
>> > "Sometimes" this solution works and sometimes it takes repeatedly
>> > pushing the
>> > "on & off" button in. When it finally boots up, there are no problems.
>> >
>> > I have a warranty on the computer, but until Dell troubleshoots the
>> > problem,
>> > they will not dispense technician. There is nothing new plugged in or
>> > been
>> > added to computer. I had no problems until mid-August, and have had
>> > the
>> > computer for 2 years.
>> >
>> > Yesterday Dell came up with the idea that it was my surge
>> > protector....got a
>> > new one, no change!
>> >
>> > Does anyone have any answers? I can't understand why this became a
>> > problem
>> > after 2 yrs with the computer in the same location and nothing new
>> > added.
>> >
>> > Thanks for any help!
>>
>> The answer is that you have a hardware problem and Dell is trying to
>> renege on its warranty or at the very least they are giving you the run
>> around.
>>
>> John
>>
>>

I appreciate the comments/suggestions. I AM going to call Dell & do as you
suggested. This has gotten ridiculous. They seem to want us to "pay them"
and "we do all the work", not to mention it does NOT fix the problem!

"Patrick Keenan" wrote:

> "Jami" <(E-Mail Removed)> wrote in message
> news:E3C07823-9AF2-41CB-BAF2-(E-Mail Removed)...
> > That's what I'm thinking, but I don't know "how" to get through to the
> > people! I'm at a loss.
>
> I agree with JJ, you are experiencing a hardware problem that is covered
> under the warranty. Call Dell back, you have tried their troubleshooting
> suggestions and they do not work.
>
> If the tech argues, ask for their supervisor. Tell them that you've
> followed the phone-support directions, they do not work, clearly the problem
> requires on-site warranty service.
>
> If you're out of time and require the working computer you paid for, tell
> them this.
>
> HTH
> -pk
>
> >
> > "John John (MVP)" wrote:
> >
> >> Jami wrote:
> >>
> >> > I have a Dell 3100 desktop & have had repeated problems with booting.
> >> > There
> >> > are 4 green lights on the panel & a steady amber power light. Dell has
> >> > given
> >> > instructions on releasing residual power by unplugging all cables &
> >> > holding
> >> > in power button for 30 seconds, then replugging everything & booting
> >> > up.
> >> > "Sometimes" this solution works and sometimes it takes repeatedly
> >> > pushing the
> >> > "on & off" button in. When it finally boots up, there are no problems.
> >> >
> >> > I have a warranty on the computer, but until Dell troubleshoots the
> >> > problem,
> >> > they will not dispense technician. There is nothing new plugged in or
> >> > been
> >> > added to computer. I had no problems until mid-August, and have had
> >> > the
> >> > computer for 2 years.
> >> >
> >> > Yesterday Dell came up with the idea that it was my surge
> >> > protector....got a
> >> > new one, no change!
> >> >
> >> > Does anyone have any answers? I can't understand why this became a
> >> > problem
> >> > after 2 yrs with the computer in the same location and nothing new
> >> > added.
> >> >
> >> > Thanks for any help!
> >>
> >> The answer is that you have a hardware problem and Dell is trying to
> >> renege on its warranty or at the very least they are giving you the run
> >> around.
> >>
> >> John
> >>
> >>
>
>
>

If Dell does agree to send a Technician, I would backup all important data
file to external media or DVD(s).
The tech is most likely to take the easiest step first which is to reinstall
Windows, which of course will wipe
all your applications you have installed and any data.

JS
http://www.pagestart.com


"Jami" <(E-Mail Removed)> wrote in message
news:C9A125A2-8900-4091-9539-(E-Mail Removed)...
>I appreciate the comments/suggestions. I AM going to call Dell & do as you
> suggested. This has gotten ridiculous. They seem to want us to "pay
> them"
> and "we do all the work", not to mention it does NOT fix the problem!
>
> "Patrick Keenan" wrote:
>
>> "Jami" <(E-Mail Removed)> wrote in message
>> news:E3C07823-9AF2-41CB-BAF2-(E-Mail Removed)...
>> > That's what I'm thinking, but I don't know "how" to get through to the
>> > people! I'm at a loss.
>>
>> I agree with JJ, you are experiencing a hardware problem that is covered
>> under the warranty. Call Dell back, you have tried their
>> troubleshooting
>> suggestions and they do not work.
>>
>> If the tech argues, ask for their supervisor. Tell them that you've
>> followed the phone-support directions, they do not work, clearly the
>> problem
>> requires on-site warranty service.
>>
>> If you're out of time and require the working computer you paid for, tell
>> them this.
>>
>> HTH
>> -pk
>>
>> >
>> > "John John (MVP)" wrote:
>> >
>> >> Jami wrote:
>> >>
>> >> > I have a Dell 3100 desktop & have had repeated problems with
>> >> > booting.
>> >> > There
>> >> > are 4 green lights on the panel & a steady amber power light. Dell
>> >> > has
>> >> > given
>> >> > instructions on releasing residual power by unplugging all cables &
>> >> > holding
>> >> > in power button for 30 seconds, then replugging everything & booting
>> >> > up.
>> >> > "Sometimes" this solution works and sometimes it takes repeatedly
>> >> > pushing the
>> >> > "on & off" button in. When it finally boots up, there are no
>> >> > problems.
>> >> >
>> >> > I have a warranty on the computer, but until Dell troubleshoots the
>> >> > problem,
>> >> > they will not dispense technician. There is nothing new plugged in
>> >> > or
>> >> > been
>> >> > added to computer. I had no problems until mid-August, and have had
>> >> > the
>> >> > computer for 2 years.
>> >> >
>> >> > Yesterday Dell came up with the idea that it was my surge
>> >> > protector....got a
>> >> > new one, no change!
>> >> >
>> >> > Does anyone have any answers? I can't understand why this became a
>> >> > problem
>> >> > after 2 yrs with the computer in the same location and nothing new
>> >> > added.
>> >> >
>> >> > Thanks for any help!
>> >>
>> >> The answer is that you have a hardware problem and Dell is trying to
>> >> renege on its warranty or at the very least they are giving you the
>> >> run
>> >> around.
>> >>
>> >> John
>> >>
>> >>
>>
>>
>>

Your computer is 2 years old.
Do you have the standard 1 year warranty, or an extended Warranty?
If 1 year, you have to pay to have it repaired yourself, not Dell.
--
Mad Mike


"Jami" wrote:

> I have a Dell 3100 desktop & have had repeated problems with booting. There
> are 4 green lights on the panel & a steady amber power light. Dell has given
> instructions on releasing residual power by unplugging all cables & holding
> in power button for 30 seconds, then replugging everything & booting up.
> "Sometimes" this solution works and sometimes it takes repeatedly pushing the
> "on & off" button in. When it finally boots up, there are no problems.
>
> I have a warranty on the computer, but until Dell troubleshoots the problem,
> they will not dispense technician. There is nothing new plugged in or been
> added to computer. I had no problems until mid-August, and have had the
> computer for 2 years.
>
> Yesterday Dell came up with the idea that it was my surge protector....got a
> new one, no change!
>
> Does anyone have any answers? I can't understand why this became a problem
> after 2 yrs with the computer in the same location and nothing new added.
>
> Thanks for any help!

I have an extended warranty until 2010...
"Mick Murphy" wrote:

> Your computer is 2 years old.
> Do you have the standard 1 year warranty, or an extended Warranty?
> If 1 year, you have to pay to have it repaired yourself, not Dell.
> --
> Mad Mike
>
>
> "Jami" wrote:
>
> > I have a Dell 3100 desktop & have had repeated problems with booting. There
> > are 4 green lights on the panel & a steady amber power light. Dell has given
> > instructions on releasing residual power by unplugging all cables & holding
> > in power button for 30 seconds, then replugging everything & booting up.
> > "Sometimes" this solution works and sometimes it takes repeatedly pushing the
> > "on & off" button in. When it finally boots up, there are no problems.
> >
> > I have a warranty on the computer, but until Dell troubleshoots the problem,
> > they will not dispense technician. There is nothing new plugged in or been
> > added to computer. I had no problems until mid-August, and have had the
> > computer for 2 years.
> >
> > Yesterday Dell came up with the idea that it was my surge protector....got a
> > new one, no change!
> >
> > Does anyone have any answers? I can't understand why this became a problem
> > after 2 yrs with the computer in the same location and nothing new added.
> >
> > Thanks for any help!

Usually if the problem is not solved via phone a tech is sent to your
location (Providing it is part of the contract)

Following information from Dell support site:

"If all four diagnostic lights stay on (green) and the power button remains
amber, a possible processor power or connection error has occurred.
Suggestyed resolution - unplug the power supply and check the 4-pin
processor power cable connection.
Reseat the processor. "

"Jami" <(E-Mail Removed)> wrote in message
news:375DBC10-6CEC-4D5A-A684-(E-Mail Removed)...
>I have a Dell 3100 desktop & have had repeated problems with booting.
>There
> are 4 green lights on the panel & a steady amber power light. Dell has
> given
> instructions on releasing residual power by unplugging all cables &
> holding
> in power button for 30 seconds, then replugging everything & booting up.
> "Sometimes" this solution works and sometimes it takes repeatedly pushing
> the
> "on & off" button in. When it finally boots up, there are no problems.
>
> I have a warranty on the computer, but until Dell troubleshoots the
> problem,
> they will not dispense technician. There is nothing new plugged in or
> been
> added to computer. I had no problems until mid-August, and have had the
> computer for 2 years.
>
> Yesterday Dell came up with the idea that it was my surge protector....got
> a
> new one, no change!
>
> Does anyone have any answers? I can't understand why this became a
> problem
> after 2 yrs with the computer in the same location and nothing new added.
>
> Thanks for any help!

Antd that should require a technician, correct? I surely can't do that!

"AJR" wrote:

> Usually if the problem is not solved via phone a tech is sent to your
> location (Providing it is part of the contract)
>
> Following information from Dell support site:
>
> "If all four diagnostic lights stay on (green) and the power button remains
> amber, a possible processor power or connection error has occurred.
> Suggestyed resolution - unplug the power supply and check the 4-pin
> processor power cable connection.
> Reseat the processor. "
>
> "Jami" <(E-Mail Removed)> wrote in message
> news:375DBC10-6CEC-4D5A-A684-(E-Mail Removed)...
> >I have a Dell 3100 desktop & have had repeated problems with booting.
> >There
> > are 4 green lights on the panel & a steady amber power light. Dell has
> > given
> > instructions on releasing residual power by unplugging all cables &
> > holding
> > in power button for 30 seconds, then replugging everything & booting up.
> > "Sometimes" this solution works and sometimes it takes repeatedly pushing
> > the
> > "on & off" button in. When it finally boots up, there are no problems.
> >
> > I have a warranty on the computer, but until Dell troubleshoots the
> > problem,
> > they will not dispense technician. There is nothing new plugged in or
> > been
> > added to computer. I had no problems until mid-August, and have had the
> > computer for 2 years.
> >
> > Yesterday Dell came up with the idea that it was my surge protector....got
> > a
> > new one, no change!
> >
> > Does anyone have any answers? I can't understand why this became a
> > problem
> > after 2 yrs with the computer in the same location and nothing new added.
> >
> > Thanks for any help!
>
>
>