a friends computer (Dell) goes to the boot up screen whenever it is turned
on. No matter which choice they make (Safe Mode, Normal, Previous Good) the
computer goes to a Dell screen then immediately returns to the boot up
screen.

Occasionally a blue screen flashes on for about 2 seconds, and I caught the
words "Unmountable boot volume" before the screen disappeared.

I have never seen this before and don't know what to do for them. Can anyone
help me?

--
Take out the GARBAGE before replying to my address

"Rick "Nutcase" Rogers" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In case you need them:
>
> HOW TO: Install and Use the Recovery Console in Windows XP [Q307654]
> http://support.microsoft.com/?kbid=307654
>
> Using the WinXP Boot floppy set:
> http://www.rickrogers.org/fixes.htm#Boot%20floppy
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "Rick "Nutcase" Rogers" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > Hi,
> >
> > Boot the system with a WinXP CD or with the boot floppy set and hit 'r'
> > when prompted to enter the recovery console (you will need the admin
> > password if there is one). From there, run "chkdsk c: /r" (w/o the
quotes)
> > and check the state of the drive.
> >
> > Also, if SP2 is installed, when you get to the boot menu, try the option
> > disabling the automatic restart on system failure. This should generate
a
> > blue screen (stop error) with details as to why it failed. Post back
with
> > this information.
> >
> > --
> > Best of Luck,
> >
> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> > http://mvp.support.microsoft.com/
> > Associate Expert - WindowsXP Expert Zone
> > www.microsoft.com/windowsxp/expertzone
> > Windows help - www.rickrogers.org
> >
> > "Brian Gotjunk" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed)...
> >>a friends computer (Dell) goes to the boot up screen whenever it is
turned
> >> on. No matter which choice they make (Safe Mode, Normal, Previous Good)
> >> the
> >> computer goes to a Dell screen then immediately returns to the boot up
> >> screen.
> >>
> >> Occasionally a blue screen flashes on for about 2 seconds, and I caught
> >> the
> >> words "Unmountable boot volume" before the screen disappeared.
> >>
> >> I have never seen this before and don't know what to do for them. Can
> >> anyone
> >> help me?
> >>
> >> --
> >> Take out the GARBAGE before replying to my address

Thanks for this help. They are using SP2, so I will download and create the
6 disk set from my computer, and follow your suggestions. I'll post the
results later.

Hi,

Glad it's working. That boot option, by the way, only exists if SP2 has been
installed.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Brian Gotjunk" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
>
> "Rick "Nutcase" Rogers" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Hi,
>>
>> Boot the system with a WinXP CD or with the boot floppy set and hit 'r'
>> when prompted to enter the recovery console (you will need the admin
>> password if there is one). From there, run "chkdsk c: /r" (w/o the
>> quotes) and check the state of the drive.
>>
>> Also, if SP2 is installed, when you get to the boot menu, try the option
>> disabling the automatic restart on system failure. This should generate a
>> blue screen (stop error) with details as to why it failed. Post back with
>> this information.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Associate Expert - WindowsXP Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Windows help - www.rickrogers.org
>>
>> "Brian Gotjunk" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>>a friends computer (Dell) goes to the boot up screen whenever it is
>>>turned
>>> on. No matter which choice they make (Safe Mode, Normal, Previous Good)
>>> the
>>> computer goes to a Dell screen then immediately returns to the boot up
>>> screen.
>>>
>>> Occasionally a blue screen flashes on for about 2 seconds, and I caught
>>> the
>>> words "Unmountable boot volume" before the screen disappeared.
>>>
>>> I have never seen this before and don't know what to do for them. Can
>>> anyone
>>> help me?
>>>
>>> --
>>> Take out the GARBAGE before replying to my address
>>>
> Did the chkdsk from the XP cd, and it fixed a problem. Exited out of the
> recovery console and the system booted, and is now working.
>
> I did not see an 'automatic restart on system failure' option in the boot
> menu that I could disable, but had a blue screen flash by too quickly to
> read before I did the chkdsk.
>
> Thanks for your help
>