I have vague memories of reading about a problem using McAfee Virusscan with
a Blueyonder cable connection. Does that ring any bells?

I ask because I've just been to a friend's house and he was trying to
replace vs 7 of Virusscan with vs 8. (Win XP home setup, USB modem supplied
by Blueyonder). We uninstalled vs 7, installed vs 8 - and he lost his
connection.

I discovered in the end that the computer was no longer seeing the modem.
Used ipconfig - and the modem's IP address was all wrong.

Uninstalled vs 8 (because it was the only change made) - but still no
conection.

Did a system restore to yesterday, and all was working again - and modem's
IP address was correct.

Re-installed vs 8 - and no connection again. System restored again, and all
was working again. Rang the Blueyonder helpdesk a couple of times in all
this and they seemed to be avoiding the question when I asked if there was a
clash.

Or anyone have any other ideas?

Cheers

From: "Oh God It's Him Again" <(E-Mail Removed)>

| I have vague memories of reading about a problem using McAfee Virusscan with
| a Blueyonder cable connection. Does that ring any bells?
|
| I ask because I've just been to a friend's house and he was trying to
| replace vs 7 of Virusscan with vs 8. (Win XP home setup, USB modem supplied
| by Blueyonder). We uninstalled vs 7, installed vs 8 - and he lost his
| connection.
|
| I discovered in the end that the computer was no longer seeing the modem.
| Used ipconfig - and the modem's IP address was all wrong.
|
| Uninstalled vs 8 (because it was the only change made) - but still no
| conection.
|
| Did a system restore to yesterday, and all was working again - and modem's
| IP address was correct.
|
| Re-installed vs 8 - and no connection again. System restored again, and all
| was working again. Rang the Blueyonder helpdesk a couple of times in all
| this and they seemed to be avoiding the question when I asked if there was a
| clash.
|
| Or anyone have any other ideas?
|
| Cheers
|

VirusScan should not have acorrelation with an ISP.

Are you using DSL with PPPoE ?

Is that Enterprise v8.0i ? It has a FireWall and an IDS, are they enabled ?

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

Would have to check his settings the next time I'm there, but Viruscan is
the retail version 8, no firewall included. But the broadband was working
perfectly OK until Virusscan was installed, worked OK after the roll-back,
stopped again when Virusscan was reinstalled, and worked again after the
roll back was repeated. Prior to that he was using vs 7, but I uninstalled
that before putting vs 8 on. The connection was still working after
uninstalling vs 7.

I should say that I then used adaware and found over 1500 nasties from just
a smartscan, and left him running it with a full system scan, but had to
come away for the night - at the point where I left, it had already found
another 95.

"Oh God It's Him Again" <(E-Mail Removed)> in a fit of insanity wrote
in news:423a1ec5$0$542$(E-Mail Removed):

> I have vague memories of reading about a problem using McAfee
> Virusscan with a Blueyonder cable connection. Does that ring any
> bells?
>
> I ask because I've just been to a friend's house and he was trying to
> replace vs 7 of Virusscan with vs 8. (Win XP home setup, USB modem
> supplied by Blueyonder). We uninstalled vs 7, installed vs 8 - and he
> lost his connection.
>
> I discovered in the end that the computer was no longer seeing the
> modem. Used ipconfig - and the modem's IP address was all wrong.
>
> Uninstalled vs 8 (because it was the only change made) - but still no
> conection.
>
> Did a system restore to yesterday, and all was working again - and
> modem's IP address was correct.
>
> Re-installed vs 8 - and no connection again. System restored again,
> and all was working again. Rang the Blueyonder helpdesk a couple of
> times in all this and they seemed to be avoiding the question when I
> asked if there was a clash.
>
> Or anyone have any other ideas?
>

although i'd never use it myself, i've installed mcafee on many a box
and it works fine with blueyonder broadband.

--
Rob
Sleeping where no shadows fall