I purchased a new Bluetooth mouse for use w/ my laptop. It was working
initially. However, since updating the Bluetooth stack in order to use my
Bluetooth headset, I have been unable to re-pair the mouse w/ my laptop. I do
not believe that the problem is w/ the software; the headset works as
expected, and I was able to verify that a different (borrowed) mouse paired
w/ no problems. I am unable to use System Restore to return to my previous
configuration, as company policy mandates that this feature be disabled on
all systems.
When trying to pair the mouse, the system is able to recognize the mouse and
will prompt for the passkey (PIN). However, after entering the passkey
supplied, I receive the error message: ‘Detection of service failed’.
I am wondering if the mouse is possibly still paired to the previous
Bluetooth stack, and will not release that pairing. I have looked for some
sort of reset button, but have been unable to locate one. I have tried taking
out the batteries to force a reset.
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Dell Latitude D620 w/
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Microsoft Windows XP Professional (Version 2002) SP2
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Microsoft Bluetooth Notebook Mouse 5000
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Bluetooth Stack for Windows by Toshiba
Version v4.00.22 (D)
Bluetooth Specification
Version 2.0, 1.2, 1.1
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