I am using a VAIO VGN-SZ110 running XP SP2 (having already upgraded to Vista
and back down to XP SP2). I am unable to install drivers for my built-in
bluetooth device (trying the Toshiba Bluetooth Stack).

When I upgraded to Vista, BT worked fine, restored back to XP, now BT is not
listed in the control panel or device manager. When starting the computer,
the BT light is on, but it turns off as XP loads after I log in.

If I try and install the Toshiba Bluetooth Stack, it gets to the driver, and
then repeatedly tells me to plug in my bluetooth device - it can't find it.
If I try and 'Add New Hardware', I get a "software for the device is now
installed, but it may not work correctly. (Code 10)" error.

Has anyone found a fix for this issue? I am out of ideas...thanks!

wherearemypngs wrote:
> I am using a VAIO VGN-SZ110 running XP SP2 (having already upgraded to Vista
> and back down to XP SP2). I am unable to install drivers for my built-in
> bluetooth device (trying the Toshiba Bluetooth Stack).
>
> When I upgraded to Vista, BT worked fine, restored back to XP, now BT is not
> listed in the control panel or device manager. When starting the computer,
> the BT light is on, but it turns off as XP loads after I log in.
>
> If I try and install the Toshiba Bluetooth Stack, it gets to the driver, and
> then repeatedly tells me to plug in my bluetooth device - it can't find it.
> If I try and 'Add New Hardware', I get a "software for the device is now
> installed, but it may not work correctly. (Code 10)" error.
>
> Has anyone found a fix for this issue? I am out of ideas...thanks!

There is a procedure here. This procedure causes the USB ports to be
re-enumerated, and presumably any devices that were previously
screwed up, would be forgotten.

http://www.usbman.com/Guides/Cleanup...afe%20Mode.htm

This tool can be used to list devices physically connected directly to the
motherboard USB ports.

http://www.microsoft.com/whdc/device...VCViewdwn.mspx

And this page shows what kinds of Device Manager entries should
exist for USB 1.1 and USB 2.0 ports. Note that the example here,
includes an Intel chipset, plus a NEC add-in USB2 capable PCI
card.

http://www.usbman.com/Guides/checking_for_usb_2.htm

The top link is not so much a "fix" as such, as a generic solution
for screwed up USB stacks.

Paul

Thanks for the links, Paul. I followed the insructions to delete all the USB
ports...unfortunately no change.

"Paul" wrote:

> wherearemypngs wrote:
> > I am using a VAIO VGN-SZ110 running XP SP2 (having already upgraded to Vista
> > and back down to XP SP2). I am unable to install drivers for my built-in
> > bluetooth device (trying the Toshiba Bluetooth Stack).
> >
> > When I upgraded to Vista, BT worked fine, restored back to XP, now BT is not
> > listed in the control panel or device manager. When starting the computer,
> > the BT light is on, but it turns off as XP loads after I log in.
> >
> > If I try and install the Toshiba Bluetooth Stack, it gets to the driver, and
> > then repeatedly tells me to plug in my bluetooth device - it can't find it.
> > If I try and 'Add New Hardware', I get a "software for the device is now
> > installed, but it may not work correctly. (Code 10)" error.
> >
> > Has anyone found a fix for this issue? I am out of ideas...thanks!
>
> There is a procedure here. This procedure causes the USB ports to be
> re-enumerated, and presumably any devices that were previously
> screwed up, would be forgotten.
>
> http://www.usbman.com/Guides/Cleanup...afe%20Mode.htm
>
> This tool can be used to list devices physically connected directly to the
> motherboard USB ports.
>
> http://www.microsoft.com/whdc/device...VCViewdwn.mspx
>
> And this page shows what kinds of Device Manager entries should
> exist for USB 1.1 and USB 2.0 ports. Note that the example here,
> includes an Intel chipset, plus a NEC add-in USB2 capable PCI
> card.
>
> http://www.usbman.com/Guides/checking_for_usb_2.htm
>
> The top link is not so much a "fix" as such, as a generic solution
> for screwed up USB stacks.
>
> Paul
>

"wherearemypngs" wrote:

> Thanks for the links, Paul. I followed the insructions to delete all the USB
> ports...unfortunately no change.
>

Slightly different background, however may the Microsoft article "How to
troubleshoot Bluetooth detection and connectivity problems in Windows XP
Service Pack 2" provide some ideas with regard to your "Vista and back down
to XP SP2 case":

http://support.microsoft.com/kb/883258/en-us

Regards,
Ka2H

Thanks for the link. I actually already tried that site...unfortunately, I
don't even have the device listed under device manager (even though it is
built in! and functions in Vista!), and if I try the bthprops.cpl command, I
get nothing...it is like XP has just killed it...driving me crazy!

Thanks for the help, though!

"Ka2H" wrote:

> "wherearemypngs" wrote:
>
> > Thanks for the links, Paul. I followed the insructions to delete all the USB
> > ports...unfortunately no change.
> >
>
> Slightly different background, however may the Microsoft article "How to
> troubleshoot Bluetooth detection and connectivity problems in Windows XP
> Service Pack 2" provide some ideas with regard to your "Vista and back down
> to XP SP2 case":
>
> http://support.microsoft.com/kb/883258/en-us
>
> Regards,
> Ka2H

"wherearemypngs" wrote:

> Thanks for the link. I actually already tried that site...unfortunately, I
> don't even have the device listed under device manager (even though it is
> built in! and functions in Vista!), and if I try the bthprops.cpl command, I
> get nothing...it is like XP has just killed it...driving me crazy!
>
> Thanks for the help, though!


Presumably have you in Device Manager, View, checked the Show Hidden
Devices, just to make sure no clues are there, as well is the Control Panel /
Add Hardware track tried, troubleshooting Hardware.

The Toshiba article:

http://aps.toshiba-tro.de/bluetooth/...otworking.html

- is apparently covering cases where devices ARE detected in the Device
Manager, however are there some tips "in between".

Regards,
Ka2H

If I am in 'Safe Mode', clicking "show hidden devices" shows the Bluetooth
device. In normal mode, clicking "show hidden devices" doesn't show a
bluetooth device...

In control panel, no bluetooth choice exists...additionally, running
bthprops.cpl does nothing...



"Ka2H" wrote:

> "wherearemypngs" wrote:
>
> > Thanks for the link. I actually already tried that site...unfortunately, I
> > don't even have the device listed under device manager (even though it is
> > built in! and functions in Vista!), and if I try the bthprops.cpl command, I
> > get nothing...it is like XP has just killed it...driving me crazy!
> >
> > Thanks for the help, though!
>
>
> Presumably have you in Device Manager, View, checked the Show Hidden
> Devices, just to make sure no clues are there, as well is the Control Panel /
> Add Hardware track tried, troubleshooting Hardware.
>
> The Toshiba article:
>
> http://aps.toshiba-tro.de/bluetooth/...otworking.html
>
> - is apparently covering cases where devices ARE detected in the Device
> Manager, however are there some tips "in between".
>
> Regards,
> Ka2H

"wherearemypngs" wrote:

> If I am in 'Safe Mode', clicking "show hidden devices" shows the Bluetooth
> device. In normal mode, clicking "show hidden devices" doesn't show a
> bluetooth device...
>
> In control panel, no bluetooth choice exists...additionally, running
> bthprops.cpl does nothing...
>
>
>
> "Ka2H" wrote:
>
> > "wherearemypngs" wrote:
> >
> > > Thanks for the link. I actually already tried that site...unfortunately, I
> > > don't even have the device listed under device manager (even though it is
> > > built in! and functions in Vista!), and if I try the bthprops.cpl command, I
> > > get nothing...it is like XP has just killed it...driving me crazy!
> > >
> > > Thanks for the help, though!
> >
> >
> > Presumably have you in Device Manager, View, checked the Show Hidden
> > Devices, just to make sure no clues are there, as well is the Control Panel /
> > Add Hardware track tried, troubleshooting Hardware.
> >
> > The Toshiba article:
> >
> > http://aps.toshiba-tro.de/bluetooth/...otworking.html
> >
> > - is apparently covering cases where devices ARE detected in the Device
> > Manager, however are there some tips "in between".
> >
> > Regards,
> > Ka2H


The reason why I referred to the Toshiba article is the information:

"The installation of this Bluetooth Stack on non Toshiba hardware may cause
installation problems. All Toshiba OEM Bluetooth Stack users should check
their Bluetooth hardware vendor website for an update. Ensure that just one
Bluetooth software (Stack) is installed. Remove all other 3rd party Bluetooth
Stacks. Always just install the Bluetooth software, which was delivered with
the Bluetooth hardware otherwise the Bluetooth adapter may not be detected!
Remove the Bluetooth Monitor software if it is installed. (It should only be
used if the MS-Stack should be active)"

- was as Windows XP includes a built-in Bluetooth stack with the Service
Pack 2, the missing Toshiba Bluetooth Stack not unlikely COULD be caused by a
conflict between the two kinds. Vista is apparantly different, accordingly to
the Wikipedia article:

http://en.wikipedia.org/wiki/Bluetooth_stack

Not knowing how you did carry out the "restore back to XP", is it kind of
hard to be more specific with regard to an advice rather than say the aim
here have to be, given the culprit is the conflict, remove the conflicting
Bluetooth Stack not to be used and then install the Toshiba Bluetooth Stack
in accordance with the advices given by Toshiba.

I assume, when in Safe Mode, you in Device Manager, Bluetooth device checked
for any errors in the Conflicting Device list. Refer Microsoft article:

http://support.microsoft.com/kb/133240/

Regards,
Ka2H

Well...I had given up. I wanted to watch TV at work, so I bought a Pinnacle
Systems PCTV HD Pro Stick. I installed the software for that...and I am in
business. Bluetooth works like a charm now...ridiculous.

Thanks for your efforts...stuff can be frustrating!

"Ka2H" wrote:

> "wherearemypngs" wrote:
>
> > If I am in 'Safe Mode', clicking "show hidden devices" shows the Bluetooth
> > device. In normal mode, clicking "show hidden devices" doesn't show a
> > bluetooth device...
> >
> > In control panel, no bluetooth choice exists...additionally, running
> > bthprops.cpl does nothing...
> >
> >
> >
> > "Ka2H" wrote:
> >
> > > "wherearemypngs" wrote:
> > >
> > > > Thanks for the link. I actually already tried that site...unfortunately, I
> > > > don't even have the device listed under device manager (even though it is
> > > > built in! and functions in Vista!), and if I try the bthprops.cpl command, I
> > > > get nothing...it is like XP has just killed it...driving me crazy!
> > > >
> > > > Thanks for the help, though!
> > >
> > >
> > > Presumably have you in Device Manager, View, checked the Show Hidden
> > > Devices, just to make sure no clues are there, as well is the Control Panel /
> > > Add Hardware track tried, troubleshooting Hardware.
> > >
> > > The Toshiba article:
> > >
> > > http://aps.toshiba-tro.de/bluetooth/...otworking.html
> > >
> > > - is apparently covering cases where devices ARE detected in the Device
> > > Manager, however are there some tips "in between".
> > >
> > > Regards,
> > > Ka2H
>
>
> The reason why I referred to the Toshiba article is the information:
>
> "The installation of this Bluetooth Stack on non Toshiba hardware may cause
> installation problems. All Toshiba OEM Bluetooth Stack users should check
> their Bluetooth hardware vendor website for an update. Ensure that just one
> Bluetooth software (Stack) is installed. Remove all other 3rd party Bluetooth
> Stacks. Always just install the Bluetooth software, which was delivered with
> the Bluetooth hardware otherwise the Bluetooth adapter may not be detected!
> Remove the Bluetooth Monitor software if it is installed. (It should only be
> used if the MS-Stack should be active)"
>
> - was as Windows XP includes a built-in Bluetooth stack with the Service
> Pack 2, the missing Toshiba Bluetooth Stack not unlikely COULD be caused by a
> conflict between the two kinds. Vista is apparantly different, accordingly to
> the Wikipedia article:
>
> http://en.wikipedia.org/wiki/Bluetooth_stack
>
> Not knowing how you did carry out the "restore back to XP", is it kind of
> hard to be more specific with regard to an advice rather than say the aim
> here have to be, given the culprit is the conflict, remove the conflicting
> Bluetooth Stack not to be used and then install the Toshiba Bluetooth Stack
> in accordance with the advices given by Toshiba.
>
> I assume, when in Safe Mode, you in Device Manager, Bluetooth device checked
> for any errors in the Conflicting Device list. Refer Microsoft article:
>
> http://support.microsoft.com/kb/133240/
>
> Regards,
> Ka2H

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Posted as a reply to:

Bluetooth Device Won't Start

I am using a VAIO VGN-SZ110 running XP SP2 (having already upgraded to Vista
and back down to XP SP2). I am unable to install drivers for my built-in
bluetooth device (trying the Toshiba Bluetooth Stack).

When I upgraded to Vista, BT worked fine, restored back to XP, now BT is not
listed in the control panel or device manager. When starting the computer,
the BT light is on, but it turns off as XP loads after I log in.

If I try and install the Toshiba Bluetooth Stack, it gets to the driver, and
then repeatedly tells me to plug in my bluetooth device - it can't find it.
If I try and 'Add New Hardware', I get a "software for the device is now
installed, but it may not work correctly. (Code 10)" error.

Has anyone found a fix for this issue? I am out of ideas...thanks!

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