I have a blue screen on my dell dimension desktop that won't go away. I was
running chkdsk and power went out when it came back on I got a blue screen
that saidwindows was shut down to protect my computer and message
Stop:0x00000024(0x00149023,0x82B5419F8,0x000001402,0x00000000) any help would
be greatly appreciated !

mac wrote:

> I have a blue screen on my dell dimension desktop that won't go away. I
> was running chkdsk and power went out when it came back on I got a blue
> screen that saidwindows was shut down to protect my computer and message
> Stop:0x00000024(0x00149023,0x82B5419F8,0x000001402,0x00000000) any help
> would be greatly appreciated !

You can look up your Stop Error here:

http://aumha.org/a/stop.htm

This is what the entry for 0x00000024 says:

"A problem occurred within NTFS.SYS, the driver file that allows the system
to read and write to NTFS file system drives. There may be a physical
problem with the disk, or an Interrupt Request Packet (IRP) may be
corrupted. Other common causes include heavy hard drive fragmentation,
heavy file I/O, problems with some types of drive-mirroring software, or
some antivirus software. I suggest running ChkDsk or ScanDisk as a first
step; then disable all file system filters such as virus scanners, firewall
software, or backup utilities. Check the file properties of NTFS.SYS to
ensure it matches the current OS or SP version. Update all disk, tape
backup, CD-ROM, or removable device drivers to the most current versions."

Because of the power outage your system is corrupted. Since you were already
running Chkdsk, I doubt this will help but it may. Boot with your XP
install CD and go into the Recovery Console and run Chkdsk again.

http://support.microsoft.com/kb/314058

Otherwise a Repair Install might work. If not, you're looking at a full
clean install.

http://www.michaelstevenstech.com/XPrepairinstall.htm - Repair Install
How-To
http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To
http://www.elephantboycomputers.com/...alling_Windows - What
you will need on-hand

Caveats:

1. Back up your data *now* before you do *anything* else using either a
Linux Live CD like Knoppix or a Bart's PE. Copy data to an external hard
drive.

2. If you were running Chkdsk because you suspected a physical issue with
your hard drive, run a diagnostic utility downloaded from the drive mftr.'s
website or use Seagate's SeaTools For DOS. You will create a bootable CD
with the file you download. You will need third-party burning software to
do this such as Roxio, Nero, or the free CDBurnerXP Pro. Burn as an image,
not as data.

http://www.cdburnerxp.se/

Boot with the CD you made and do a thorough test of the drive. If it fails
any physical tests, replace it.

After this is all over, consider purchasing an Uninterruptible Power Supply
(UPS). These battery backups are fairly inexpensive, around $60-80 for one
suitable for a single computer. Having one would have possibly saved your
bacon.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

<QP>
0x00000024: NTFS_FILE_SYSTEM
A problem occurred within NTFS.SYS, the driver file that allows the system
to read and write to NTFS file system drives. There may be a physical
problem with the disk, or an Interrupt Request Packet (IRP) may be
corrupted. Other common causes include heavy hard drive fragmentation, heavy
file I/O, problems with some types of drive-mirroring software, or some
antivirus software. I suggest running ChkDsk or ScanDisk as a first step;
then disable all file system filters such as virus scanners, firewall
software, or backup utilities. Check the file properties of NTFS.SYS to
ensure it matches the current OS or SP version. Update all disk, tape
backup, CD-ROM, or removable device drivers to the most current versions.
</QP>
Source and more: http://aumha.org/a/stop.htm

Error message in Windows 2000: "Stop 0x24" or "NTFS_FILE_SYSTEM":
http://support.microsoft.com/kb/228888
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


mac wrote:
> I have a blue screen on my dell dimension desktop that won't go away. I
> was
> running chkdsk and power went out when it came back on I got a blue screen
> that saidwindows was shut down to protect my computer and message
> Stop:0x00000024(0x00149023,0x82B5419F8,0x000001402,0x00000000) any help
> would be greatly appreciated !

"Malke" wrote:

> mac wrote:
>
> > I have a blue screen on my dell dimension desktop that won't go away. I
> > was running chkdsk and power went out when it came back on I got a blue
> > screen that saidwindows was shut down to protect my computer and message
> > Stop:0x00000024(0x00149023,0x82B5419F8,0x000001402,0x00000000) any help
> > would be greatly appreciated !
>
> You can look up your Stop Error here:
>
> http://aumha.org/a/stop.htm
>
> This is what the entry for 0x00000024 says:
>
> "A problem occurred within NTFS.SYS, the driver file that allows the system
> to read and write to NTFS file system drives. There may be a physical
> problem with the disk, or an Interrupt Request Packet (IRP) may be
> corrupted. Other common causes include heavy hard drive fragmentation,
> heavy file I/O, problems with some types of drive-mirroring software, or
> some antivirus software. I suggest running ChkDsk or ScanDisk as a first
> step; then disable all file system filters such as virus scanners, firewall
> software, or backup utilities. Check the file properties of NTFS.SYS to
> ensure it matches the current OS or SP version. Update all disk, tape
> backup, CD-ROM, or removable device drivers to the most current versions."
>
> Because of the power outage your system is corrupted. Since you were already
> running Chkdsk, I doubt this will help but it may. Boot with your XP
> install CD and go into the Recovery Console and run Chkdsk again.
>
> http://support.microsoft.com/kb/314058
>
> Otherwise a Repair Install might work. If not, you're looking at a full
> clean install.
>
> http://www.michaelstevenstech.com/XPrepairinstall.htm - Repair Install
> How-To
> http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To
> http://www.elephantboycomputers.com/...alling_Windows - What
> you will need on-hand
>
> Caveats:
>
> 1. Back up your data *now* before you do *anything* else using either a
> Linux Live CD like Knoppix or a Bart's PE. Copy data to an external hard
> drive.
>
> 2. If you were running Chkdsk because you suspected a physical issue with
> your hard drive, run a diagnostic utility downloaded from the drive mftr.'s
> website or use Seagate's SeaTools For DOS. You will create a bootable CD
> with the file you download. You will need third-party burning software to
> do this such as Roxio, Nero, or the free CDBurnerXP Pro. Burn as an image,
> not as data.
>
> http://www.cdburnerxp.se/
>
> Boot with the CD you made and do a thorough test of the drive. If it fails
> any physical tests, replace it.
>
> After this is all over, consider purchasing an Uninterruptible Power Supply
> (UPS). These battery backups are fairly inexpensive, around $60-80 for one
> suitable for a single computer. Having one would have possibly saved your
> bacon.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> http://www.elephantboycomputers.com/#FAQ
>
> My computer did not come from dell with an install disk just a paper picture of a disk saying to use system restore or dell restore to reinstall windows. I don't know how to get the blue screen to go away it says I need to disable antivirus and run chk dsk again but I can't get past the blue screen

mac wrote:

>> My computer did not come from dell with an install disk just a paper
>> picture of a disk saying to use system restore or dell restore to
>> reinstall windows. I don't know how to get the blue screen to go away it
>> says I need to disable antivirus and run chk dsk again but I can't get
>> past the blue screen

Then you will need to take your computer to a competent local tech (not a
BigComputerStore/GeekSquad type of place). Most techs (like me) will have
Dell installation CDs and be able to back up your data, etc.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ