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Join Date: Nov 2010
Location: Netherlands
Posts: 3
 
      15th Nov 2010
  • Operating System: Windows Vista
  • Anti Virus Software : AVG Free
  • Anti Spyware Software : Microsoft Defender
  • How do you connect to the net : ADSL
Modelnr. a6310.nl
Produktnr. KA846AA-ABH
Serienr. CZH812008J
Software versienr. 81NLv3PrA2
Service ID nummer 031-010
PCBRAND: Pavilion



I'm having trouble with the blue screen in my windows vista every day , I receive this log:

BCCode: 1000008e

BCP1: C0000005

BCP2: 8CD51B71

BCP3: 88B62B74

BCP4: 00000000

OS Version: 6_0_6002

Service Pack: 2_0

Product: 768_1

Can anyone put some light in this issue? I don't understand what the main cause is..
Any help is appreciated...

Thanks in advance..
 
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Internet Junkie
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Join Date: Apr 2004
Location: Hertfordshire, UK
Posts: 4,355
 
      15th Nov 2010
We need to know what file it is related to. As you can see from this example, towards the bottom it says WXYZ.sys



If you let us know what file it is it will make the diagnosis much quicker

 
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New Member
Join Date: Nov 2010
Location: Netherlands
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      16th Nov 2010
Just a question:
How can i make a print of this blue message, cause it goes away quickly then the screen turns off but the cpu is still running...Or is there another way to get to this screen?
 
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Ian Ian is offline
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Join Date: Feb 2002
Location: Manchester, UK
Posts: 16,780
 
      16th Nov 2010
If you disable automatic restart you should be able to read all of the BSOD next time it pops up:

http://pcsupport.about.com/od/window...startvista.htm
 
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New Member
Join Date: Nov 2010
Location: Netherlands
Posts: 3
 
      17th Nov 2010
Waiting for the bluescreen to happen...

This time the message of the blue screen was different, there were just 4 lines in total, not the full page as before. It reported a c000021a code as a fatal system error. It didn't refer to a .sys file...

Last edited by AirShadow; 19th Nov 2010 at 06:01 PM..
 
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