dell desktop, no recovery disk, i can't reboot, all that happens is i get
this blue screen wont let me start in safe mode or anything else, can i
format this computer? or is it history? i a have a xp upgrade cd, was
wondering if i put that in and boot up??
please someone help, single mom can't afford new computer

Try Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

What is the Dell model?

Do you have important data on the drive you need to recover?

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
A problem occurred within NTFS.SYS, the driver file that allows the
system to read and write to NTFS file system drives. There may be a
physical problem with the disk, or an Interrupt Request Packet (IRP) may
be corrupted. Other common causes include heavy hard drive
fragmentation, heavy file I/O, problems with some types of
drive-mirroring software, or some antivirus software. I suggest running
ChkDsk or ScanDisk as a first step; then disable all file system filters
such as virus scanners, firewall software, or backup utilities. Check
the file properties of NTFS.SYS to ensure it matches the current OS or
SP version. Update all disk, tape backup, CD-ROM, or removable device
drivers to the most current versions.
Source: http://aumha.org/a/stop.htm


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

fifteenacrewoods wrote:
> dell desktop, no recovery disk, i can't reboot, all that happens is i
> get this blue screen wont let me start in safe mode or anything else,
> can i format this computer? or is it history? i a have a xp upgrade
> cd, was wondering if i put that in and boot up??
> please someone help, single mom can't afford new computer

not sure of the model, i can't boot into windows at all, so i am at a friends
house trying to find answer,would like to run chkdsk but cant figure out how
u do that when all i get is the blue screen, all answers seem to say that
once i am in windows... but i cant get there?? so do u know what i need to do
to get past blue screen??
thanks alot

"Gerry" wrote:

>
> Try Last Known Good Configuration?
> A description of the Safe Mode Boot options in Windows XP
> http://support.microsoft.com/kb/315222/en-us
>
> What is the Dell model?
>
> Do you have important data on the drive you need to recover?
>
> Background information on Stop Error message
> http://msdn2.microsoft.com/en-us/library/ms793935.aspx
>
> 0x00000024: NTFS_FILE_SYSTEM
> A problem occurred within NTFS.SYS, the driver file that allows the
> system to read and write to NTFS file system drives. There may be a
> physical problem with the disk, or an Interrupt Request Packet (IRP) may
> be corrupted. Other common causes include heavy hard drive
> fragmentation, heavy file I/O, problems with some types of
> drive-mirroring software, or some antivirus software. I suggest running
> ChkDsk or ScanDisk as a first step; then disable all file system filters
> such as virus scanners, firewall software, or backup utilities. Check
> the file properties of NTFS.SYS to ensure it matches the current OS or
> SP version. Update all disk, tape backup, CD-ROM, or removable device
> drivers to the most current versions.
> Source: http://aumha.org/a/stop.htm
>
>
> --
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> fifteenacrewoods wrote:
> > dell desktop, no recovery disk, i can't reboot, all that happens is i
> > get this blue screen wont let me start in safe mode or anything else,
> > can i format this computer? or is it history? i a have a xp upgrade
> > cd, was wondering if i put that in and boot up??
> > please someone help, single mom can't afford new computer
>
>

ps: no i dont have anything on it that i need to keep

"Gerry" wrote:

>
> Try Last Known Good Configuration?
> A description of the Safe Mode Boot options in Windows XP
> http://support.microsoft.com/kb/315222/en-us
>
> What is the Dell model?
>
> Do you have important data on the drive you need to recover?
>
> Background information on Stop Error message
> http://msdn2.microsoft.com/en-us/library/ms793935.aspx
>
> 0x00000024: NTFS_FILE_SYSTEM
> A problem occurred within NTFS.SYS, the driver file that allows the
> system to read and write to NTFS file system drives. There may be a
> physical problem with the disk, or an Interrupt Request Packet (IRP) may
> be corrupted. Other common causes include heavy hard drive
> fragmentation, heavy file I/O, problems with some types of
> drive-mirroring software, or some antivirus software. I suggest running
> ChkDsk or ScanDisk as a first step; then disable all file system filters
> such as virus scanners, firewall software, or backup utilities. Check
> the file properties of NTFS.SYS to ensure it matches the current OS or
> SP version. Update all disk, tape backup, CD-ROM, or removable device
> drivers to the most current versions.
> Source: http://aumha.org/a/stop.htm
>
>
> --
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> fifteenacrewoods wrote:
> > dell desktop, no recovery disk, i can't reboot, all that happens is i
> > get this blue screen wont let me start in safe mode or anything else,
> > can i format this computer? or is it history? i a have a xp upgrade
> > cd, was wondering if i put that in and boot up??
> > please someone help, single mom can't afford new computer
>
>

Is the Dell a laptop or desktop? With the model number I can locate the
Manual?

How old is the computer?

The normal to run chkdsk would be from the Recovery Console but you
cannot use that method with a Dell.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

fifteenacrewoods wrote:
> ps: no i dont have anything on it that i need to keep
>
> "Gerry" wrote:
>
>>
>> Try Last Known Good Configuration?
>> A description of the Safe Mode Boot options in Windows XP
>> http://support.microsoft.com/kb/315222/en-us
>>
>> What is the Dell model?
>>
>> Do you have important data on the drive you need to recover?
>>
>> Background information on Stop Error message
>> http://msdn2.microsoft.com/en-us/library/ms793935.aspx
>>
>> 0x00000024: NTFS_FILE_SYSTEM
>> A problem occurred within NTFS.SYS, the driver file that allows the
>> system to read and write to NTFS file system drives. There may be a
>> physical problem with the disk, or an Interrupt Request Packet (IRP)
>> may be corrupted. Other common causes include heavy hard drive
>> fragmentation, heavy file I/O, problems with some types of
>> drive-mirroring software, or some antivirus software. I suggest
>> running ChkDsk or ScanDisk as a first step; then disable all file
>> system filters such as virus scanners, firewall software, or backup
>> utilities. Check the file properties of NTFS.SYS to ensure it
>> matches the current OS or SP version. Update all disk, tape backup,
>> CD-ROM, or removable device drivers to the most current versions.
>> Source: http://aumha.org/a/stop.htm
>>
>>
>> --
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>> fifteenacrewoods wrote:
>>> dell desktop, no recovery disk, i can't reboot, all that happens is
>>> i get this blue screen wont let me start in safe mode or anything
>>> else, can i format this computer? or is it history? i a have a xp
>>> upgrade cd, was wondering if i put that in and boot up??
>>> please someone help, single mom can't afford new computer

its a desktop, sorry but i am not where the computer is right now, it is 3
years old, is it possible to just somehow format and then install xp? if so,
how do i do this with no comand promt or way to tell it to formatt? i have
been looking on the how to format windows at the microsoft site & there is a
download for xp set up disks so do u think if i downloaded thease, and then
loaded them into the sick machine, that i might either be able to just format
& go from there?
--
mission, bc. canada


"Gerry" wrote:

> Is the Dell a laptop or desktop? With the model number I can locate the
> Manual?
>
> How old is the computer?
>
> The normal to run chkdsk would be from the Recovery Console but you
> cannot use that method with a Dell.
>
> --
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> fifteenacrewoods wrote:
> > ps: no i dont have anything on it that i need to keep
> >
> > "Gerry" wrote:
> >
> >>
> >> Try Last Known Good Configuration?
> >> A description of the Safe Mode Boot options in Windows XP
> >> http://support.microsoft.com/kb/315222/en-us
> >>
> >> What is the Dell model?
> >>
> >> Do you have important data on the drive you need to recover?
> >>
> >> Background information on Stop Error message
> >> http://msdn2.microsoft.com/en-us/library/ms793935.aspx
> >>
> >> 0x00000024: NTFS_FILE_SYSTEM
> >> A problem occurred within NTFS.SYS, the driver file that allows the
> >> system to read and write to NTFS file system drives. There may be a
> >> physical problem with the disk, or an Interrupt Request Packet (IRP)
> >> may be corrupted. Other common causes include heavy hard drive
> >> fragmentation, heavy file I/O, problems with some types of
> >> drive-mirroring software, or some antivirus software. I suggest
> >> running ChkDsk or ScanDisk as a first step; then disable all file
> >> system filters such as virus scanners, firewall software, or backup
> >> utilities. Check the file properties of NTFS.SYS to ensure it
> >> matches the current OS or SP version. Update all disk, tape backup,
> >> CD-ROM, or removable device drivers to the most current versions.
> >> Source: http://aumha.org/a/stop.htm
> >>
> >>
> >> --
> >>
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~
> >> FCA
> >> Stourport, England
> >> Enquire, plan and execute
> >> ~~~~~~~~~~~~~~~~~~~
> >>
> >> fifteenacrewoods wrote:
> >>> dell desktop, no recovery disk, i can't reboot, all that happens is
> >>> i get this blue screen wont let me start in safe mode or anything
> >>> else, can i format this computer? or is it history? i a have a xp
> >>> upgrade cd, was wondering if i put that in and boot up??
> >>> please someone help, single mom can't afford new computer
>
>

Did you buy the computer new or seconds hand?

Some Dell computers have a hidden partition containing a backup copy of
the operating system and some rely on recovery disks. That is why I am
asking about the model. When you try to boot you may see a reference to
Emergency Recovery. If you see this then by pressing the relevant key
during the boot it allows you to restore the operating system to factory
settings. This wipes everything from the drive,. i.e. programmes and
data, but gives you a working computer.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


fifteenacrewoods wrote:
> its a desktop, sorry but i am not where the computer is right now, it
> is 3 years old, is it possible to just somehow format and then
> install xp? if so, how do i do this with no comand promt or way to
> tell it to formatt? i have been looking on the how to format windows
> at the microsoft site & there is a download for xp set up disks so do
> u think if i downloaded thease, and then loaded them into the sick
> machine, that i might either be able to just format & go from there?
>
>> Is the Dell a laptop or desktop? With the model number I can locate
>> the Manual?
>>
>> How old is the computer?
>>
>> The normal to run chkdsk would be from the Recovery Console but you
>> cannot use that method with a Dell.
>>
>> --
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>> fifteenacrewoods wrote:
>>> ps: no i dont have anything on it that i need to keep
>>>
>>> "Gerry" wrote:
>>>
>>>>
>>>> Try Last Known Good Configuration?
>>>> A description of the Safe Mode Boot options in Windows XP
>>>> http://support.microsoft.com/kb/315222/en-us
>>>>
>>>> What is the Dell model?
>>>>
>>>> Do you have important data on the drive you need to recover?
>>>>
>>>> Background information on Stop Error message
>>>> http://msdn2.microsoft.com/en-us/library/ms793935.aspx
>>>>
>>>> 0x00000024: NTFS_FILE_SYSTEM
>>>> A problem occurred within NTFS.SYS, the driver file that allows the
>>>> system to read and write to NTFS file system drives. There may be a
>>>> physical problem with the disk, or an Interrupt Request Packet
>>>> (IRP) may be corrupted. Other common causes include heavy hard
>>>> drive fragmentation, heavy file I/O, problems with some types of
>>>> drive-mirroring software, or some antivirus software. I suggest
>>>> running ChkDsk or ScanDisk as a first step; then disable all file
>>>> system filters such as virus scanners, firewall software, or backup
>>>> utilities. Check the file properties of NTFS.SYS to ensure it
>>>> matches the current OS or SP version. Update all disk, tape backup,
>>>> CD-ROM, or removable device drivers to the most current versions.
>>>> Source: http://aumha.org/a/stop.htm
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>> Hope this helps.
>>>>
>>>> Gerry
>>>> ~~~~
>>>> FCA
>>>> Stourport, England
>>>> Enquire, plan and execute
>>>> ~~~~~~~~~~~~~~~~~~~
>>>>
>>>> fifteenacrewoods wrote:
>>>>> dell desktop, no recovery disk, i can't reboot, all that happens
>>>>> is i get this blue screen wont let me start in safe mode or
>>>>> anything else, can i format this computer? or is it history? i a
>>>>> have a xp upgrade cd, was wondering if i put that in and boot up??
>>>>> please someone help, single mom can't afford new computer

i bought it from the phone company, they had a special on them, so i thought
it was a brand new one at the time, i tried to call and ask them if there
was a recouvery cd or? but they said no & couldn't do anything, the warrenty
is only good for 1 year. i know what u mean by emergency recovery, but that
don't happen.
so i suppose the ? now is do i just throw it out or is there another option?
--
mission, bc. canada


"Gerry" wrote:

> Did you buy the computer new or seconds hand?
>
> Some Dell computers have a hidden partition containing a backup copy of
> the operating system and some rely on recovery disks. That is why I am
> asking about the model. When you try to boot you may see a reference to
> Emergency Recovery. If you see this then by pressing the relevant key
> during the boot it allows you to restore the operating system to factory
> settings. This wipes everything from the drive,. i.e. programmes and
> data, but gives you a working computer.
>
> --
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> fifteenacrewoods wrote:
> > its a desktop, sorry but i am not where the computer is right now, it
> > is 3 years old, is it possible to just somehow format and then
> > install xp? if so, how do i do this with no comand promt or way to
> > tell it to formatt? i have been looking on the how to format windows
> > at the microsoft site & there is a download for xp set up disks so do
> > u think if i downloaded thease, and then loaded them into the sick
> > machine, that i might either be able to just format & go from there?
> >
> >> Is the Dell a laptop or desktop? With the model number I can locate
> >> the Manual?
> >>
> >> How old is the computer?
> >>
> >> The normal to run chkdsk would be from the Recovery Console but you
> >> cannot use that method with a Dell.
> >>
> >> --
> >>
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~
> >> FCA
> >> Stourport, England
> >> Enquire, plan and execute
> >> ~~~~~~~~~~~~~~~~~~~
> >>
> >> fifteenacrewoods wrote:
> >>> ps: no i dont have anything on it that i need to keep
> >>>
> >>> "Gerry" wrote:
> >>>
> >>>>
> >>>> Try Last Known Good Configuration?
> >>>> A description of the Safe Mode Boot options in Windows XP
> >>>> http://support.microsoft.com/kb/315222/en-us
> >>>>
> >>>> What is the Dell model?
> >>>>
> >>>> Do you have important data on the drive you need to recover?
> >>>>
> >>>> Background information on Stop Error message
> >>>> http://msdn2.microsoft.com/en-us/library/ms793935.aspx
> >>>>
> >>>> 0x00000024: NTFS_FILE_SYSTEM
> >>>> A problem occurred within NTFS.SYS, the driver file that allows the
> >>>> system to read and write to NTFS file system drives. There may be a
> >>>> physical problem with the disk, or an Interrupt Request Packet
> >>>> (IRP) may be corrupted. Other common causes include heavy hard
> >>>> drive fragmentation, heavy file I/O, problems with some types of
> >>>> drive-mirroring software, or some antivirus software. I suggest
> >>>> running ChkDsk or ScanDisk as a first step; then disable all file
> >>>> system filters such as virus scanners, firewall software, or backup
> >>>> utilities. Check the file properties of NTFS.SYS to ensure it
> >>>> matches the current OS or SP version. Update all disk, tape backup,
> >>>> CD-ROM, or removable device drivers to the most current versions.
> >>>> Source: http://aumha.org/a/stop.htm
> >>>>
> >>>>
> >>>> --
> >>>>
> >>>>
> >>>> Hope this helps.
> >>>>
> >>>> Gerry
> >>>> ~~~~
> >>>> FCA
> >>>> Stourport, England
> >>>> Enquire, plan and execute
> >>>> ~~~~~~~~~~~~~~~~~~~
> >>>>
> >>>> fifteenacrewoods wrote:
> >>>>> dell desktop, no recovery disk, i can't reboot, all that happens
> >>>>> is i get this blue screen wont let me start in safe mode or
> >>>>> anything else, can i format this computer? or is it history? i a
> >>>>> have a xp upgrade cd, was wondering if i put that in and boot up??
> >>>>> please someone help, single mom can't afford new computer
>
>

On Mon, 14 Sep 2009 15:02:02 -0700, fifteenacrewoods
<(E-Mail Removed)> wrote:

> i bought it from the phone company, they had a special on them, so i thought
> it was a brand new one at the time, i tried to call and ask them if there
> was a recouvery cd or? but they said no & couldn't do anything, the warrenty
> is only good for 1 year. i know what u mean by emergency recovery, but that
> don't happen.
> so i suppose the ? now is do i just throw it out or is there another option?



You certainly don't need to throw out the computer. Worst case you
might have to buy a copy of Windows XP.

Do you have the product key on a sticker on the computer (probably on
the back)? If so, find a friend with the same model Dell and ask the
friend to make a copy of the restoration CD for you (that's a
legitimate copy, since you own a license to use Windows XP as proven
by the Product Key sticker). You'll enter your key when prompted to do
so.

--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup

hi ken
if i can't find another dell the same, & if i could get a winxp cd, could i
just install it? if i put it in the cd drive and boot up would it just load
the new winxp?or do i have to format first?
--
mission, bc. canada


"Ken Blake, MVP" wrote:

> On Mon, 14 Sep 2009 15:02:02 -0700, fifteenacrewoods
> <(E-Mail Removed)> wrote:
>
> > i bought it from the phone company, they had a special on them, so i thought
> > it was a brand new one at the time, i tried to call and ask them if there
> > was a recouvery cd or? but they said no & couldn't do anything, the warrenty
> > is only good for 1 year. i know what u mean by emergency recovery, but that
> > don't happen.
> > so i suppose the ? now is do i just throw it out or is there another option?
>
>
>
> You certainly don't need to throw out the computer. Worst case you
> might have to buy a copy of Windows XP.
>
> Do you have the product key on a sticker on the computer (probably on
> the back)? If so, find a friend with the same model Dell and ask the
> friend to make a copy of the restoration CD for you (that's a
> legitimate copy, since you own a license to use Windows XP as proven
> by the Product Key sticker). You'll enter your key when prompted to do
> so.
>
> --
> Ken Blake, Microsoft MVP - Windows Desktop Experience
> Please Reply to the Newsgroup
>