I got the Blue Screen and Unexpected Shutdown error as follows:

signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 101
BCP1: 00000060
BCP2: 00000000
BCP3: 82467120
BCP4: 00000001
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini020608-01.dmp
C:\Users\Jennifer\AppData\Local\Temp\WER-173281-0.sysdata.xml
C:\Users\Jennifer\AppData\Local\Temp\WER4392.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409

I was just working on email. This is the 3rd time this occurred. I don't
know how to look at the minidump file. Can one of you wonderful techs help
me out please?

Thanks,
Jen G

Hi Jen,

You can send this file to me at (E-Mail Removed) using a subject line of 'per
req' and I'll take a look at it:
C:\Windows\Minidump\Mini020608-01.dmp

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Jen G" <(E-Mail Removed)> wrote in message
newsDBE4AFC-C7BB-4BA3-8FC4-(E-Mail Removed)...
>I got the Blue Screen and Unexpected Shutdown error as follows:
>
> signature:
> Problem Event Name: BlueScreen
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 1033
>
> Additional information about the problem:
> BCCode: 101
> BCP1: 00000060
> BCP2: 00000000
> BCP3: 82467120
> BCP4: 00000001
> OS Version: 6_0_6000
> Service Pack: 0_0
> Product: 768_1
>
> Files that help describe the problem:
> C:\Windows\Minidump\Mini020608-01.dmp
> C:\Users\Jennifer\AppData\Local\Temp\WER-173281-0.sysdata.xml
> C:\Users\Jennifer\AppData\Local\Temp\WER4392.tmp.version.txt
>
> Read our privacy statement:
> http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
>
> I was just working on email. This is the 3rd time this occurred. I don't
> know how to look at the minidump file. Can one of you wonderful techs
> help
> me out please?
>
> Thanks,
> Jen G

Rick,
I see you're trying to help many people with their Vista problems. Here's
mine...
Brand New Dell 530 Desktop


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 00000014
BCP2: 00000002
BCP3: 00000001
BCP4: 8065FB10
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini021808-04.dmp
C:\Users\Sherri\AppData\Local\Temp\WER-66518-0.sysdata.xml
C:\Users\Sherri\AppData\Local\Temp\WER52EF.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409

The file contents from the above listed text file....

Windows NT Version 6.0 Build: 6000
Product (0x2): Windows Vista (TM) Home Basic
Edition: HomeBasic
BuildString: 6000.16584.x86fre.vista_gdr.071023-1545
Flavor: Multiprocessor Free
Architecture: X86
LCID: 1033

I couldn't open the .dmp file or the .xml file.


I was on the phone with Dell for over an hour last night and one of the
techs installed an updated drive for me yet the problem persists. I have the
latest BIOS and I have run sfc/scannow. The scan said that there was some
currupt files that could not be repaired. I tried to open the cbs.log file
but was denied access..even after I gave myself permission. FYI, I installed
Microsoft Word 2000 from my old discs from my old computer. Could that have
caused this problem or is it simply Vista being Vista? My sister has a laptop
from a different manufacturer and has the same problem. Any help would be
appreciated.

"Rick Rogers" wrote:

> Hi Jen,
>
> You can send this file to me at (E-Mail Removed) using a subject line of 'per
> req' and I'll take a look at it:
> C:\Windows\Minidump\Mini020608-01.dmp
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Jen G" <(E-Mail Removed)> wrote in message
> newsDBE4AFC-C7BB-4BA3-8FC4-(E-Mail Removed)...
> >I got the Blue Screen and Unexpected Shutdown error as follows:
> >
> > signature:
> > Problem Event Name: BlueScreen
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 1033
> >
> > Additional information about the problem:
> > BCCode: 101
> > BCP1: 00000060
> > BCP2: 00000000
> > BCP3: 82467120
> > BCP4: 00000001
> > OS Version: 6_0_6000
> > Service Pack: 0_0
> > Product: 768_1
> >
> > Files that help describe the problem:
> > C:\Windows\Minidump\Mini020608-01.dmp
> > C:\Users\Jennifer\AppData\Local\Temp\WER-173281-0.sysdata.xml
> > C:\Users\Jennifer\AppData\Local\Temp\WER4392.tmp.version.txt
> >
> > Read our privacy statement:
> > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
> >
> > I was just working on email. This is the 3rd time this occurred. I don't
> > know how to look at the minidump file. Can one of you wonderful techs
> > help
> > me out please?
> >
> > Thanks,
> > Jen G
>
>

Rick, Did you find out anything about this shutdown issue? I get the same
BCCode 101. I would like to know how to read the minidump files to see if I
can figure out what the problem is. More info in post "unexpected shutdown
dell laptop" for 3/15/2008.

Betrina

"Rick Rogers" wrote:

> Hi Jen,
>
> You can send this file to me at (E-Mail Removed) using a subject line of 'per
> req' and I'll take a look at it:
> C:\Windows\Minidump\Mini020608-01.dmp
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Jen G" <(E-Mail Removed)> wrote in message
> newsDBE4AFC-C7BB-4BA3-8FC4-(E-Mail Removed)...
> >I got the Blue Screen and Unexpected Shutdown error as follows:
> >
> > signature:
> > Problem Event Name: BlueScreen
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 1033
> >
> > Additional information about the problem:
> > BCCode: 101
> > BCP1: 00000060
> > BCP2: 00000000
> > BCP3: 82467120
> > BCP4: 00000001
> > OS Version: 6_0_6000
> > Service Pack: 0_0
> > Product: 768_1
> >
> > Files that help describe the problem:
> > C:\Windows\Minidump\Mini020608-01.dmp
> > C:\Users\Jennifer\AppData\Local\Temp\WER-173281-0.sysdata.xml
> > C:\Users\Jennifer\AppData\Local\Temp\WER4392.tmp.version.txt
> >
> > Read our privacy statement:
> > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
> >
> > I was just working on email. This is the 3rd time this occurred. I don't
> > know how to look at the minidump file. Can one of you wonderful techs
> > help
> > me out please?
> >
> > Thanks,
> > Jen G
>
>

Hi,

I look at lots of dump files, and I don't recall if this one specifically
was resolved. If you like, you can send yours using the provided
instructions.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"betrina" <(E-Mail Removed)> wrote in message
news:0F7AF438-A910-4592-A823-(E-Mail Removed)...
> Rick, Did you find out anything about this shutdown issue? I get the same
> BCCode 101. I would like to know how to read the minidump files to see if
> I
> can figure out what the problem is. More info in post "unexpected shutdown
> dell laptop" for 3/15/2008.
>
> Betrina
>
> "Rick Rogers" wrote:
>
>> Hi Jen,
>>
>> You can send this file to me at (E-Mail Removed) using a subject line of
>> 'per
>> req' and I'll take a look at it:
>> C:\Windows\Minidump\Mini020608-01.dmp
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Jen G" <(E-Mail Removed)> wrote in message
>> newsDBE4AFC-C7BB-4BA3-8FC4-(E-Mail Removed)...
>> >I got the Blue Screen and Unexpected Shutdown error as follows:
>> >
>> > signature:
>> > Problem Event Name: BlueScreen
>> > OS Version: 6.0.6000.2.0.0.768.3
>> > Locale ID: 1033
>> >
>> > Additional information about the problem:
>> > BCCode: 101
>> > BCP1: 00000060
>> > BCP2: 00000000
>> > BCP3: 82467120
>> > BCP4: 00000001
>> > OS Version: 6_0_6000
>> > Service Pack: 0_0
>> > Product: 768_1
>> >
>> > Files that help describe the problem:
>> > C:\Windows\Minidump\Mini020608-01.dmp
>> > C:\Users\Jennifer\AppData\Local\Temp\WER-173281-0.sysdata.xml
>> > C:\Users\Jennifer\AppData\Local\Temp\WER4392.tmp.version.txt
>> >
>> > Read our privacy statement:
>> > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
>> >
>> > I was just working on email. This is the 3rd time this occurred. I
>> > don't
>> > know how to look at the minidump file. Can one of you wonderful
>> > techs
>> > help
>> > me out please?
>> >
>> > Thanks,
>> > Jen G
>>
>>

Thank you, Rick. I will sned the latest file.

Betrina

"Rick Rogers" wrote:

> Hi,
>
> I look at lots of dump files, and I don't recall if this one specifically
> was resolved. If you like, you can send yours using the provided
> instructions.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "betrina" <(E-Mail Removed)> wrote in message
> news:0F7AF438-A910-4592-A823-(E-Mail Removed)...
> > Rick, Did you find out anything about this shutdown issue? I get the same
> > BCCode 101. I would like to know how to read the minidump files to see if
> > I
> > can figure out what the problem is. More info in post "unexpected shutdown
> > dell laptop" for 3/15/2008.
> >
> > Betrina
> >
> > "Rick Rogers" wrote:
> >
> >> Hi Jen,
> >>
> >> You can send this file to me at (E-Mail Removed) using a subject line of
> >> 'per
> >> req' and I'll take a look at it:
> >> C:\Windows\Minidump\Mini020608-01.dmp
> >>
> >> --
> >> Best of Luck,
> >>
> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> http://mvp.support.microsoft.com/
> >> Windows help - www.rickrogers.org
> >> My thoughts http://rick-mvp.blogspot.com
> >>
> >> "Jen G" <(E-Mail Removed)> wrote in message
> >> newsDBE4AFC-C7BB-4BA3-8FC4-(E-Mail Removed)...
> >> >I got the Blue Screen and Unexpected Shutdown error as follows:
> >> >
> >> > signature:
> >> > Problem Event Name: BlueScreen
> >> > OS Version: 6.0.6000.2.0.0.768.3
> >> > Locale ID: 1033
> >> >
> >> > Additional information about the problem:
> >> > BCCode: 101
> >> > BCP1: 00000060
> >> > BCP2: 00000000
> >> > BCP3: 82467120
> >> > BCP4: 00000001
> >> > OS Version: 6_0_6000
> >> > Service Pack: 0_0
> >> > Product: 768_1
> >> >
> >> > Files that help describe the problem:
> >> > C:\Windows\Minidump\Mini020608-01.dmp
> >> > C:\Users\Jennifer\AppData\Local\Temp\WER-173281-0.sysdata.xml
> >> > C:\Users\Jennifer\AppData\Local\Temp\WER4392.tmp.version.txt
> >> >
> >> > Read our privacy statement:
> >> > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
> >> >
> >> > I was just working on email. This is the 3rd time this occurred. I
> >> > don't
> >> > know how to look at the minidump file. Can one of you wonderful
> >> > techs
> >> > help
> >> > me out please?
> >> >
> >> > Thanks,
> >> > Jen G
> >>
> >>
>
>

what error message does the blue screen show?

Yes,which would typically be displayed as a set of words typed in all
uppercase and joined together by underscores.

"andremarca" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

hi

you mean the message in the BSOD itself?


--
andremarca

andremarca <(E-Mail Removed)> wrote:

>keep getting it...
>
>it reads:
>
>A clock interrupt was not received on a secondary processor within the
>allocated time interval.
>
>It says something about disabling things like caching or shadowing in
>the bios.

DID YOU DO THAT????

It appears that way because the forum you are using munges the address to
prevent users from having their addresses harvested. The forum slurps
messages from Microsoft's newsservers, which is where I am. I believe you
have now heard from me privately, but you can use rick_at_mvps_dot_org

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"swe11" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> Rick rogers, would you please tell me your email so I can send the
> minidump. I can only se your email as rick@xxxxx? Please someone? I need
> help
>
>
> --
> swe11