Hello everyone (and apologies for cross-posting),

I am having problems with my PC. Every time I run a virus scan it gives
me the blue screen of death and an error message:

(0X00000000, 0X00000000, 0X00000000, OX00000000)

When I start the PC up again I get another message saying a fatal error
has occurred; followed by an error code:

BCCode:7f BCP1:00000000 BCP2: 00000000 BCP3:00000000 BCP4:00000000
OSVer:5_1_2600 SP:1_0 Product256_1

Also, the following files are included in the error report:

C:\WINDOWS\Minidump\Mini:100806-02.dmp
C:\\DOCUME~1\LOCALS~1\Temp\WER4.temp.dir00\sydata.xml

Initially this problem would only happen when running a virus scan,
although the problem has now occurred when using the PC generally.

>From the information I've been able to find, I thought that the problem
was connected to my graphics card. I have reinstalled and updated my
drivers, but the problem still occurs. Could the problem be related to
my memory allocation...possible a memory mismatch?

I'm at a loss as what to do at the moment. Can someone please help me?
Thanks in advance for your time, and help.

Best wishes,

Owen

(E-Mail Removed) wrote:

> Hello everyone (and apologies for cross-posting),


Cross-posting is fine. No apology necessary.


> I am having problems with my PC. Every time I run a virus scan it
> gives me the blue screen of death and an error message:


But telling us what virus scanner you're using would certainly be helpful.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

Ken Blake, MVP wrote:
> (E-Mail Removed) wrote:
>
> > Hello everyone (and apologies for cross-posting),
>
>
> Cross-posting is fine. No apology necessary.
>
>
> > I am having problems with my PC. Every time I run a virus scan it
> > gives me the blue screen of death and an error message:
>
>
> But telling us what virus scanner you're using would certainly be helpful.

I use AVG Free, Spybot, and Adaware.

The problem arises when I run a full system scan on either Ad-Aware or
AVG Free.

I hope that helps.

Owen

Have you tried scanning the system in safe mode? There might be
something in your system that stops you from scanning.

I suggest go into safe mode and scan from there or if AVG allows you to
create a bootable floppy/CD to scan the system then do it that way.
Symantec allows you but I am not sure about AVG. The idea is to scan
the system before any resources (and viruses/spyware) are loaded.

hth


(E-Mail Removed) wrote:
>
> Hello everyone (and apologies for cross-posting),
>
> I am having problems with my PC. Every time I run a virus scan it gives
> me the blue screen of death and an error message:
>
> (0X00000000, 0X00000000, 0X00000000, OX00000000)
>
> When I start the PC up again I get another message saying a fatal error
> has occurred; followed by an error code:
>
> BCCode:7f BCP1:00000000 BCP2: 00000000 BCP3:00000000 BCP4:00000000
> OSVer:5_1_2600 SP:1_0 Product256_1
>
> Also, the following files are included in the error report:
>
> C:\WINDOWS\Minidump\Mini:100806-02.dmp
> C:\\DOCUME~1\LOCALS~1\Temp\WER4.temp.dir00\sydata.xml
>
> Initially this problem would only happen when running a virus scan,
> although the problem has now occurred when using the PC generally.
>
> >From the information I've been able to find, I thought that the problem
> was connected to my graphics card. I have reinstalled and updated my
> drivers, but the problem still occurs. Could the problem be related to
> my memory allocation...possible a memory mismatch?
>
> I'm at a loss as what to do at the moment. Can someone please help me?
> Thanks in advance for your time, and help.
>
> Best wishes,
>
> Owen

ANONYMOUS wrote:

> Have you tried scanning the system in safe mode? There might be
> something in your system that stops you from scanning.

Yes, I've done that. It may be worth pointing out that my virus
software will allow me to scan the whole system in safe mode, but not
in normal mode. Yet despite the fact I can run the whole check in safe
mode, my anti virus software does not detect a virus.

I think the fact that the problem occurs when running a virus check is
a red herring.

Owen

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> ANONYMOUS wrote:
>
>> Have you tried scanning the system in safe mode? There might be
>> something in your system that stops you from scanning.
>
> Yes, I've done that. It may be worth pointing out that my virus
> software will allow me to scan the whole system in safe mode, but not
> in normal mode. Yet despite the fact I can run the whole check in safe
> mode, my anti virus software does not detect a virus.
>
> I think the fact that the problem occurs when running a virus check is
> a red herring.
>
> Owen

Sometimes when I see crashes like that it's because of failing memory. You
might want to run a memory tester utility.

HTH
-pk

(0X00000000, 0X00000000, 0X00000000, OX00000000)
Is a divide by zero error. It's caused when a DIV instruction is executed
and the divisor is 0.
Causes could me Memory(heap corruption) or software has become corrupted.
If you could post the dump file it may give a clue.
Aside from that you could try uninstalling the problem software and try
rebooting and using your
computer to see if it stabilizes. And then reinstall the programs one at a
time and run your computer
in between to see how it responds.


<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Ken Blake, MVP wrote:
>> (E-Mail Removed) wrote:
>>
>> > Hello everyone (and apologies for cross-posting),
>>
>>
>> Cross-posting is fine. No apology necessary.
>>
>>
>> > I am having problems with my PC. Every time I run a virus scan it
>> > gives me the blue screen of death and an error message:
>>
>>
>> But telling us what virus scanner you're using would certainly be
>> helpful.
>
> I use AVG Free, Spybot, and Adaware.
>
> The problem arises when I run a full system scan on either Ad-Aware or
> AVG Free.
>
> I hope that helps.
>
> Owen
>

<(E-Mail Removed)> wrote

> Hello everyone (and apologies for cross-posting),
>
> I am having problems with my PC. Every time I run a virus scan it gives
> me the blue screen of death and an error message:
>
> (0X00000000, 0X00000000, 0X00000000, OX00000000)
>
> When I start the PC up again I get another message saying a fatal error
> has occurred; followed by an error code:
>
> BCCode:7f BCP1:00000000 BCP2: 00000000 BCP3:00000000 BCP4:00000000
> OSVer:5_1_2600 SP:1_0 Product256_1
>
> Also, the following files are included in the error report:
>
> C:\WINDOWS\Minidump\Mini:100806-02.dmp
> C:\\DOCUME~1\LOCALS~1\Temp\WER4.temp.dir00\sydata.xml
>
> Initially this problem would only happen when running a virus scan,
> although the problem has now occurred when using the PC generally.
>
>>From the information I've been able to find, I thought that the problem
> was connected to my graphics card. I have reinstalled and updated my
> drivers, but the problem still occurs. Could the problem be related to
> my memory allocation...possible a memory mismatch?
>
> I'm at a loss as what to do at the moment. Can someone please help me?
> Thanks in advance for your time, and help.


http://www.aumha.org/win5/kbestop.htm
0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP

--

Rock [ MVP User/Shell]

Gino wrote:
> (0X00000000, 0X00000000, 0X00000000, OX00000000)
> Is a divide by zero error. It's caused when a DIV instruction is executed
> and the divisor is 0.
> Causes could me Memory(heap corruption) or software has become corrupted.

I ran a complete memory test: memtest86. There was no problem with my
memory.

> If you could post the dump file it may give a clue.

How?

> Aside from that you could try uninstalling the problem software and try
> rebooting and using your
> computer to see if it stabilizes. And then reinstall the programs one at a
> time and run your computer
> in between to see how it responds.

I tried this: initially I reinstalled Ad-Aware and there were no
problems. Then I reinstalled AVG Free and the problems started again.
Interestingly when I reinstalled AVG, the problem affected Ad-Aware;
which previously had been working fine (after reinstallation).

Owen

(E-Mail Removed) wrote:

> Initially I reinstalled Ad-Aware and there were no
> problems. Then I reinstalled AVG Free and the problems started again.
> Interestingly when I reinstalled AVG, the problem affected Ad-Aware;
> which previously had been working fine (after reinstallation).

I have also attempted to do this the other way round: installing AVG
first, and then Ad-Aware after. It seams that the pieces of software
work fine when running separately; they just do not work when installed
at the same time.

Very strange! I've tried downloading updated versions of both, and
the problems still exists. Does anyone have a clue as to what is wrong?

Owen