Hi,

My daugther's laptop has suddenly stopped working and we get a blue screen
with the following information:

STOP: 0x00000024 (0x00190203, 0x82385428, 0xc0000102, 0x00000000)

Can anyone help

Try to start the computer in Safe-Mode, if you cannot boot to Safe-Mode
use the Recovery Console and run Chkdsk /r. If the computer sill cannot
boot try replacing the Ntfs.sys file, as explained here:
http://support.microsoft.com/kb/822800

John

Katie's Dad wrote:

> Hi,
>
> My daugther's laptop has suddenly stopped working and we get a blue screen
> with the following information:
>
> STOP: 0x00000024 (0x00190203, 0x82385428, 0xc0000102, 0x00000000)
>
> Can anyone help

Do you have important data files you need to recover or do you already
have a backup?

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for variants
of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

Have you tried Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Does the computer boot in safe mode?

Try booting with only keyboard, mouse and monitor connected.

What is your computer make and model? How old is it?

What do you exactly have by way of a Windows XP CD?

What is the computer make and model you are posting from? Is it your
computer?

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

0x00000024: NTFS_FILE_SYSTEM
A problem occurred within NTFS.SYS, the driver file that allows the
system to read and write to NTFS file system drives. There may be a
physical problem with the disk, or an Interrupt Request Packet (IRP) may
be corrupted. Other common causes include heavy hard drive
fragmentation, heavy file I/O, problems with some types of
drive-mirroring software, or some antivirus software. I suggest running
ChkDsk or ScanDisk as a first step; then disable all file system filters
such as virus scanners, firewall software, or backup utilities. Check
the file properties of NTFS.SYS to ensure it matches the current OS or
SP version. Update all disk, tape backup, CD-ROM, or removable device
drivers to the most current versions.
Source: http://aumha.org/a/stop.htm



--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Katie's Dad wrote:
> Hi,
>
> My daugther's laptop has suddenly stopped working and we get a blue
> screen with the following information:
>
> STOP: 0x00000024 (0x00190203, 0x82385428, 0xc0000102, 0x00000000)
>
> Can anyone help