Hi all

I just bought a Dell
Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
2.00 GB RAM
NVDIA GeForce 8600 GTS
Vista Ultimate
I have Norton Security 2007

When I receive the computer I had many problem With Window Mail and IE7. I
would get many window pop up.
I was told by Dell that my Computer was infected by Spyware or a virus.

I format and reinstalled everything. Now I get the same symptom. I did a
complete Norton scan and everything if fine.

When I go on Nero.com web page to download a trial version of Nero I get
many blank window pop up.

Is there a solution to solve the problem.

Thank you

Hi,

The Norton software is likely trying to block the pop-up content. Disable it
and see if the system returns to normal.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Louis" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi all
>
> I just bought a Dell
> Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
> 2.00 GB RAM
> NVDIA GeForce 8600 GTS
> Vista Ultimate
> I have Norton Security 2007
>
> When I receive the computer I had many problem With Window Mail and IE7. I
> would get many window pop up.
> I was told by Dell that my Computer was infected by Spyware or a virus.
>
> I format and reinstalled everything. Now I get the same symptom. I did a
> complete Norton scan and everything if fine.
>
> When I go on Nero.com web page to download a trial version of Nero I get
> many blank window pop up.
>
> Is there a solution to solve the problem.
>
> Thank you

Thank you for the reply

I disable Norton and it does the same thing

"Rick Rogers" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi,
>
> The Norton software is likely trying to block the pop-up content. Disable
> it and see if the system returns to normal.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Louis" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Hi all
>>
>> I just bought a Dell
>> Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
>> 2.00 GB RAM
>> NVDIA GeForce 8600 GTS
>> Vista Ultimate
>> I have Norton Security 2007
>>
>> When I receive the computer I had many problem With Window Mail and IE7.
>> I would get many window pop up.
>> I was told by Dell that my Computer was infected by Spyware or a virus.
>>
>> I format and reinstalled everything. Now I get the same symptom. I did a
>> complete Norton scan and everything if fine.
>>
>> When I go on Nero.com web page to download a trial version of Nero I get
>> many blank window pop up.
>>
>> Is there a solution to solve the problem.
>>
>> Thank you
>

Hi,

Sorry to ask, but did you disable all of the items it inserts into the
startup group and services? Usually there are at least 3-5 startup entries
and 2 or 3 services depending on configuration. Then the system needs to be
rebooted so that none of Symantec's background routines are running.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Louis" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Thank you for the reply
>
> I disable Norton and it does the same thing
>
> "Rick Rogers" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Hi,
>>
>> The Norton software is likely trying to block the pop-up content. Disable
>> it and see if the system returns to normal.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Louis" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Hi all
>>>
>>> I just bought a Dell
>>> Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
>>> 2.00 GB RAM
>>> NVDIA GeForce 8600 GTS
>>> Vista Ultimate
>>> I have Norton Security 2007
>>>
>>> When I receive the computer I had many problem With Window Mail and IE7.
>>> I would get many window pop up.
>>> I was told by Dell that my Computer was infected by Spyware or a virus.
>>>
>>> I format and reinstalled everything. Now I get the same symptom. I did a
>>> complete Norton scan and everything if fine.
>>>
>>> When I go on Nero.com web page to download a trial version of Nero I get
>>> many blank window pop up.
>>>
>>> Is there a solution to solve the problem.
>>>
>>> Thank you
>>
>

Thank you Rick

The problem is with Norton, when I disable it, it solve my problem. Now I
have to look for a solution with Norton.

thank's again


"Rick Rogers" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi,
>
> Sorry to ask, but did you disable all of the items it inserts into the
> startup group and services? Usually there are at least 3-5 startup entries
> and 2 or 3 services depending on configuration. Then the system needs to
> be rebooted so that none of Symantec's background routines are running.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Louis" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Thank you for the reply
>>
>> I disable Norton and it does the same thing
>>
>> "Rick Rogers" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Hi,
>>>
>>> The Norton software is likely trying to block the pop-up content.
>>> Disable it and see if the system returns to normal.
>>>
>>> --
>>> Best of Luck,
>>>
>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>> http://mvp.support.microsoft.com/
>>> Windows help - www.rickrogers.org
>>> My thoughts http://rick-mvp.blogspot.com
>>>
>>> "Louis" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>> Hi all
>>>>
>>>> I just bought a Dell
>>>> Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
>>>> 2.00 GB RAM
>>>> NVDIA GeForce 8600 GTS
>>>> Vista Ultimate
>>>> I have Norton Security 2007
>>>>
>>>> When I receive the computer I had many problem With Window Mail and
>>>> IE7. I would get many window pop up.
>>>> I was told by Dell that my Computer was infected by Spyware or a virus.
>>>>
>>>> I format and reinstalled everything. Now I get the same symptom. I did
>>>> a complete Norton scan and everything if fine.
>>>>
>>>> When I go on Nero.com web page to download a trial version of Nero I
>>>> get many blank window pop up.
>>>>
>>>> Is there a solution to solve the problem.
>>>>
>>>> Thank you
>>>
>>
>

My solution to a Norton problem is to uninstall it, run symclean, then find
another product.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Louis" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Thank you Rick
>
> The problem is with Norton, when I disable it, it solve my problem. Now I
> have to look for a solution with Norton.
>
> thank's again
>
>
> "Rick Rogers" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Hi,
>>
>> Sorry to ask, but did you disable all of the items it inserts into the
>> startup group and services? Usually there are at least 3-5 startup
>> entries and 2 or 3 services depending on configuration. Then the system
>> needs to be rebooted so that none of Symantec's background routines are
>> running.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Louis" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Thank you for the reply
>>>
>>> I disable Norton and it does the same thing
>>>
>>> "Rick Rogers" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>> Hi,
>>>>
>>>> The Norton software is likely trying to block the pop-up content.
>>>> Disable it and see if the system returns to normal.
>>>>
>>>> --
>>>> Best of Luck,
>>>>
>>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>>> http://mvp.support.microsoft.com/
>>>> Windows help - www.rickrogers.org
>>>> My thoughts http://rick-mvp.blogspot.com
>>>>
>>>> "Louis" <(E-Mail Removed)> wrote in message
>>>> news:(E-Mail Removed)...
>>>>> Hi all
>>>>>
>>>>> I just bought a Dell
>>>>> Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
>>>>> 2.00 GB RAM
>>>>> NVDIA GeForce 8600 GTS
>>>>> Vista Ultimate
>>>>> I have Norton Security 2007
>>>>>
>>>>> When I receive the computer I had many problem With Window Mail and
>>>>> IE7. I would get many window pop up.
>>>>> I was told by Dell that my Computer was infected by Spyware or a
>>>>> virus.
>>>>>
>>>>> I format and reinstalled everything. Now I get the same symptom. I did
>>>>> a complete Norton scan and everything if fine.
>>>>>
>>>>> When I go on Nero.com web page to download a trial version of Nero I
>>>>> get many blank window pop up.
>>>>>
>>>>> Is there a solution to solve the problem.
>>>>>
>>>>> Thank you
>>>>
>>>
>>
>

I went to Norton support and I installed a Ad on service pack and it fix my
problem.

thank you


"Rick Rogers" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> My solution to a Norton problem is to uninstall it, run symclean, then
> find another product.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Louis" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Thank you Rick
>>
>> The problem is with Norton, when I disable it, it solve my problem. Now
>> I have to look for a solution with Norton.
>>
>> thank's again
>>
>>
>> "Rick Rogers" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Hi,
>>>
>>> Sorry to ask, but did you disable all of the items it inserts into the
>>> startup group and services? Usually there are at least 3-5 startup
>>> entries and 2 or 3 services depending on configuration. Then the system
>>> needs to be rebooted so that none of Symantec's background routines are
>>> running.
>>>
>>> --
>>> Best of Luck,
>>>
>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>> http://mvp.support.microsoft.com/
>>> Windows help - www.rickrogers.org
>>> My thoughts http://rick-mvp.blogspot.com
>>>
>>> "Louis" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>> Thank you for the reply
>>>>
>>>> I disable Norton and it does the same thing
>>>>
>>>> "Rick Rogers" <(E-Mail Removed)> wrote in message
>>>> news:(E-Mail Removed)...
>>>>> Hi,
>>>>>
>>>>> The Norton software is likely trying to block the pop-up content.
>>>>> Disable it and see if the system returns to normal.
>>>>>
>>>>> --
>>>>> Best of Luck,
>>>>>
>>>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>>>> http://mvp.support.microsoft.com/
>>>>> Windows help - www.rickrogers.org
>>>>> My thoughts http://rick-mvp.blogspot.com
>>>>>
>>>>> "Louis" <(E-Mail Removed)> wrote in message
>>>>> news:(E-Mail Removed)...
>>>>>> Hi all
>>>>>>
>>>>>> I just bought a Dell
>>>>>> Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
>>>>>> 2.00 GB RAM
>>>>>> NVDIA GeForce 8600 GTS
>>>>>> Vista Ultimate
>>>>>> I have Norton Security 2007
>>>>>>
>>>>>> When I receive the computer I had many problem With Window Mail and
>>>>>> IE7. I would get many window pop up.
>>>>>> I was told by Dell that my Computer was infected by Spyware or a
>>>>>> virus.
>>>>>>
>>>>>> I format and reinstalled everything. Now I get the same symptom. I
>>>>>> did a complete Norton scan and everything if fine.
>>>>>>
>>>>>> When I go on Nero.com web page to download a trial version of Nero I
>>>>>> get many blank window pop up.
>>>>>>
>>>>>> Is there a solution to solve the problem.
>>>>>>
>>>>>> Thank you
>>>>>
>>>>
>>>
>>
>