Hi Len :-)
Try the following and see if it helps. You might also try uninstalling
Norton and see if the problem still exists. If not, then perhaps you should
consider getting a different AV.
Blank Pages:
Go to Start|Run and enter "regsvr32 /i urlmon.dll" (without the
quotes). After you get a Success message, re-boot. If that doesn't work,
then check out the following article and do the additional steps outlined
there:
You Cannot Open New Internet Explorer Window or Nothing Happens After You
Click a Link
http://support.microsoft.com/default...;en-us;Q281679
or................
Go to "Start" -> "Run" -> and register the following dll's by using
regsvr32 command. Try teh first 2, then see if it resolves the problem. If
not then register the rest of the .dll's:
regsvr32 urlmon.dll?
regsvr32 actxprxy.dll
regsvr32 scrrun.dll?
regsvr32 msxml.dll?
regsvr32 mshtml.dll?
regsvr32 shdocvw.dll?
regsvr32 browseui.dll
regsvr32 msjava.dll?
or................
Blank Pages - Windows
http://inetexplorer.mvps.org/answers2.htm#blank_windows
or.....................
You get a blank page:
1. Click Start, and then click Run.
2. In the Open box, type:
regsvr32 urlmon.dll
3. Click OK, and then click OK again when you receive the following message:
DllRegisterServer in urlmon.dll succeeded.
4. If that doesn't fix it, see this article:
http://www.mvps.org/inetexplorer/answers.htm#new_window
5. If you are using WinXP try this:
http://www.mvps.org/sramesh2k/reg/IE...lt_Browser.reg
You can also try this:
Go to Start/run, and type SFC (msconfig for WinXP).
Choose 'Extract One File From Installation Disk' ("Expand File" for WinXP).
Type oleaut32.dll, not worrying about its location. Then, click Start.
Next to 'Restore From', type in or browse for the file's location, which is
probably in the Win98 (i386 for WinXP) folder of your installation CD-ROM
(typically D:\Win98), or in your Windows\Options\Cabs (Windows\i386 for
WinXP) folder, as the case may be.
Then, next to 'Save File In', enter C:\Windows\System (C:\Windows\System32
for WinXP), and click OK. System File Checker (or msconfig) looks for the
file, saves it as you requested, and then tells you that 'the file has been
successfully extracted'.
You may need to reboot.
or............................
Resetting security level to default "medium" resolved issue
Go to Start|Run and enter "regsvr32 /i urlmon.dll" (without the
quotes). After you get a Success message, re-boot. If that doesn't work,
then check out the following article and do the additional steps outlined
there:
You Cannot Open New Internet Explorer Window or Nothing Happens After You
Click a Link
http://support.microsoft.com/default...;en-us;Q281679
If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.
Hope this helps
Jan

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> I have a network of 10 pc's (7 running XP SP1, 2 XP SP2
> and one Win2000).
>
> Three machines now have the following symptoms;
>
> Certain pages do not load. They appear blank with the
> word 'Done' in the lower left corner. Hotmail.com and
> Windows Update are two web sites that do not display.
>
> When you clink on 'About Internet Explorer' the data that
> usually displays is empty. No version number; cipher
> strength or Product ID number. The titles are there, just
> no data.
>
> Another strange occurance is that all three machines
> display a blank window when you try the System Restore.
> There is nothing to select.
>
> I have tried to reinstall IE6 SP1 but it gets to a point
> where it says the logo is not approved and installation
> will not continue (grrr, Microsoft not approving of it's
> own product). I was installing it on a XP SP1 machine so
> it should have been ok (but had to edit the registry to
> get it to accept a version it insisted was older).
>
> I have autoupdate off so I can phase in SP2 a little at a
> time. The server is a Win2000 Back Office and we access
> the internet directly via a DSL hub and not through the
> server.
>
> We recently installed Norton Anti-virus Corporate Edition
> on the server and that is the only software changes we
> made. I have uninstalled the virus software to see if
> this would help but it has not.
>
> I've spent DAYS in Internet Tools tweaking and playing
> with the settings but don't think this is the problem (as
> it carries over to other areas of the OS).
>
> Thanks for any advice!