OK.
I downloaded and installed a trial version of Mighty FAX
(
http://www.rkssoftware.com/mightyfax/overview.html) - picked at random from
the many programs googled. Printing to the 'Mighty FAX' printer sends
multi-page faxes which are received perfectly.
I concluded that the Windows faxing software was broken, and removed and
reinstalled it from the add/remove windows components section of control
panel. The installation went differently than before. This time it asked me
to insert the Office 2000 CD as well as the Windows XP CD.
The Windows fax software now sends all odd numbered pages perfectly, all
even numbered pages are received as completely blank - no date/time, TSID
etc as well as no data.
There is obviously something strange about my installation. I would be
curious to know just what is going on, but for the small number of faxes
this machine will be used to send, and knowing that software is available
which does work, it is not worth spending any more time on investigation.
Martin
"Martin Abernethy" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> More information. I have tried printing to fax from some non-MS
> applications as well, with the same result. It doesn't seem to be anything
> to do with the cover page - any faxed multi-page document results in only
> the first page being received correctly.
> The computer is new, with a clean install of XP Pro and service pack 1. I
> added the fax software after SP1, but have re-applied SP1 with no
difference
> in the result. It's the first time I've tried faxing from this machine.
> Outlook 2000 is installed, but I haven't tried faxing from it, and haven't
> deliberately set any fax options.
>
> The receiving fax machine has successfully received many multiple page
faxes
> both before and after the strange faxes from the new computer.
>
> It must be either the output that the Fax printer is generating, or the
> modem and/or its drivers. I will remove the windows fax software, and
> download a trial version of some other fax software later today, and try
> that.
>
>
>
> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message
> news:uJ#(E-Mail Removed)...
> > Wow. Now that's a first. We'll have to figure this one out on our own.
Did
> > sending a multipage document ever work? If you send a multipage document
> > with no cover page, what happens? Has Outlook ever been configured to
send
> > documents with a cover page on your installation?
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "Martin Abernethy" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed)...
> > > I have tried the following from MS Word 2000, Notepad, and Internet
> > > Explorer.
> > >
> > > Select Print from the file menu, and then the Fax printer. The 'send a
> > fax'
> > > wizard starts, and I fill in the details and send. The fax monitor
pops
> up
> > > and shows the fax being sent. The receiving fax machine (which is on
> > another
> > > line in the same office) shows the fax being received. The fax monitor
> > > eventually states that the fax has been sent successfully; the fax
> machine
> > > says that the fax has been received successfully.
> > >
> > > If I do this with a single page document, and select no cover page in
> the
> > > wizard, the document is faxed perfectly. If I do the same thing with
> > exactly
> > > the same document, but select a cover page from the wizard, the cover
> page
> > > is faxed perfectly, but the document appears as a blank page. The
> document
> > > appears to be sent properly (it takes 30 or 40 seconds to process page
> 2),
> > > and the fax machine says that it has received 2 pages, but the second
> page
> > > is blank.
> > >
> > >
> > >
> > > "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message
> > > news:(E-Mail Removed)...
> > > > You would have to start by listing the steps you are using to send
> this
> > > fax
> > > > and from what application.
> > > > --
> > > > Russ Valentine
> > > > [MVP-Outlook]
> > > > "Martin Abernethy" <(E-Mail Removed)> wrote in message
> > > > news:(E-Mail Removed)...
> > > > > I have Windows XP Pro with service pack 1 applied. The windows fax
> > > > software
> > > > > was installed from the Windows CD using add/remove windows
> components,
> > > and
> > > > > is configured to send but not receive.
> > > > >
> > > > >
> > > > >
> > > > > I can successfully send a single page fax, but when I attempt to
> send
> > a
> > > > > multi-page fax, only the first page is sent correctly. Subsequent
> > pages
> > > > > appear to be sent properly (no errors are reported by the sending
> > > Windows
> > > > > fax software, or the receiving fax machine), but appear at the
> > receiving
> > > > fax
> > > > > machine as completely blank pages. The windows 'preview fax'
viewer
> > > shows
> > > > > all pages correctly, and the file in the SentItems archive also
> shows
> > > all
> > > > > pages correctly when viewed. The fax machine activity log shows
that
> > it
> > > > has
> > > > > received the correct number of pages without error. The only
problem
> > is
> > > > that
> > > > > there are no black dots after page 1.
> > > > >
> > > > >
> > > > >
> > > > > Any ideas?
> > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
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