we are using exchange 2003 server and outlook 2003 for both user,

One user sent email to the 2nd user, insert an email item as an attachment,
when the 2nd user open the mail item attachment, everything is blank, the
sender/receipient/CC/Subject/Body message are all blank.

anyone can help me to chase out this issue ? server is running Macfee Group
Shield plus antispam, but if the server block the attachment it should
inform the sender ot receipient, but nobody receive alert message.

regards

Steve

Is this a standalone issue or can you recreate the issue on his/her machine?
Also, can you recreate the issue on another machine in your domain?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Steve" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> we are using exchange 2003 server and outlook 2003 for both user,
>
> One user sent email to the 2nd user, insert an email item as an
> attachment,
> when the 2nd user open the mail item attachment, everything is blank, the
> sender/receipient/CC/Subject/Body message are all blank.
>
> anyone can help me to chase out this issue ? server is running Macfee
> Group
> Shield plus antispam, but if the server block the attachment it should
> inform the sender ot receipient, but nobody receive alert message.
>
> regards
>
> Steve
>
>

This issue is being discussed before that I find the link below, but i just
cann't find the solution.
http://groups.google.com/group/micro...hide_quotes=no

The issue is occured sometime in different user's computer. the mail can be
sent from outside customer or from internal user's mail item attachment. I
have try to free out all the add-ins but the user still encountered the
blank attachment issue.

regards

Steve




"Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote in
message news:A77266CA-6519-49DB-845A-(E-Mail Removed)...
> Is this a standalone issue or can you recreate the issue on his/her
> machine?
> Also, can you recreate the issue on another machine in your domain?
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Steve" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> we are using exchange 2003 server and outlook 2003 for both user,
>>
>> One user sent email to the 2nd user, insert an email item as an
>> attachment,
>> when the 2nd user open the mail item attachment, everything is blank, the
>> sender/receipient/CC/Subject/Body message are all blank.
>>
>> anyone can help me to chase out this issue ? server is running Macfee
>> Group
>> Shield plus antispam, but if the server block the attachment it should
>> inform the sender ot receipient, but nobody receive alert message.
>>
>> regards
>>
>> Steve
>>
>>

I would start with disabling virus scanner's integration with Outlook.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Steve" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> This issue is being discussed before that I find the link below, but i
> just cann't find the solution.
> http://groups.google.com/group/micro...hide_quotes=no
>
> The issue is occured sometime in different user's computer. the mail can
> be sent from outside customer or from internal user's mail item
> attachment. I have try to free out all the add-ins but the user still
> encountered the blank attachment issue.
>
> regards
>
> Steve
>
>
>
>
> "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net> wrote
> in message news:A77266CA-6519-49DB-845A-(E-Mail Removed)...
>> Is this a standalone issue or can you recreate the issue on his/her
>> machine?
>> Also, can you recreate the issue on another machine in your domain?
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Steve" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> we are using exchange 2003 server and outlook 2003 for both user,
>>>
>>> One user sent email to the 2nd user, insert an email item as an
>>> attachment,
>>> when the 2nd user open the mail item attachment, everything is blank,
>>> the
>>> sender/receipient/CC/Subject/Body message are all blank.
>>>
>>> anyone can help me to chase out this issue ? server is running Macfee
>>> Group
>>> Shield plus antispam, but if the server block the attachment it should
>>> inform the sender ot receipient, but nobody receive alert message.
>>>
>>> regards
>>>
>>> Steve
>>>
>>>
>
>