I'm experiencing the Screen Goes Black Situation with my 3DConnect ATi
Radeon 9600 128Mb DVI card.
It happens in conjunction with the following:

-when playing games
-when starting/exiting NetMeeting
-when exiting PCMark 2004/3DMark 2003


Any reasons? Please help.

My system:

Asus P4C800 Deluxe Motherboard
2Gb PC2700 Memory (4x512Mb)
Intel 2.60 HT at 800Mhz FSB
HDD: SATA RAID 0 (2 x Seagate) Total: 160Gb
Win XP Pro SP1
17' TFT CTX 722i DVI 60Hz

Some people suggested that my monitor refresh rate is too low, but how can I
increase it when this is the max? I would probably damage it if I did.

A second problem would be that I cannot install any new drivers for the
graphic card apart the one that came with the card's CD-ROM. The reason is
that computer simply restarts after installing the new driver.

Julian

DirectX version and have you run the DxDiag?


"Julian" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I'm experiencing the Screen Goes Black Situation with my 3DConnect
ATi
> Radeon 9600 128Mb DVI card.
> It happens in conjunction with the following:
>
> -when playing games
> -when starting/exiting NetMeeting
> -when exiting PCMark 2004/3DMark 2003
>
>
> Any reasons? Please help.
>
> My system:
>
> Asus P4C800 Deluxe Motherboard
> 2Gb PC2700 Memory (4x512Mb)
> Intel 2.60 HT at 800Mhz FSB
> HDD: SATA RAID 0 (2 x Seagate) Total: 160Gb
> Win XP Pro SP1
> 17' TFT CTX 722i DVI 60Hz
>
> Some people suggested that my monitor refresh rate is too low, but
how can I
> increase it when this is the max? I would probably damage it if I
did.
>
> A second problem would be that I cannot install any new drivers for
the
> graphic card apart the one that came with the card's CD-ROM. The
reason is
> that computer simply restarts after installing the new driver.
>
> Julian
>
>

"Julian" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I'm experiencing the Screen Goes Black Situation with my 3DConnect ATi
> Radeon 9600 128Mb DVI card.
> It happens in conjunction with the following:
>
> -when playing games
> -when starting/exiting NetMeeting
> -when exiting PCMark 2004/3DMark 2003
>
>
> Any reasons? Please help.
>


I don't know if this will help you, but if you go to the Windows XP
updates (not Critical Updates) at Windows Update, there is one fix posted
there that deals with games not responding/hanging when launched. Prior
to getting this update, I had a few games in particular which would give
me a blank screen when I launched them. After the update, all was peachy
again. I have a feeling your problem might not be solved by this, but
it's worth a shot. The download is less than 1MB. Good luck.

The dxdiag test all went OK. I've got the DirectX 9.0b
I saved all info to a text file, but is probably too big to post it here.

This is what I retreive from a watchdog file from "windows/logfiles"
regarding the driver updating problem:

//
// Watchdog Event Log File
//

LogType: Watchdog
Created: 2003-11-17 08:22:36
TimeZone: 0 - GMT Standard Time
WindowsVersion: XP
EventType: 0xEA - Thread Stuck in Device Driver

//
// The driver for the display device got stuck in an infinite loop. This
// usually indicates a problem with the device itself or with the device
// driver programming the hardware incorrectly. Please check with your
// display device vendor for any driver updates.
//

EaRecovery: 1
ShutdownCount: 202
Shutdown: 0
EventCount: 2
BreakCount: 2
BugcheckTriggered: 1
DebuggerNotPresent: 1
DriverName: ati2dvag
EventFlag: 1
DeviceClass: Display
DeviceDescription: RADEON 9600 SERIES
HardwareID: PCI\VEN_1002&DEV_4152&SUBSYS_200217EE&REV_00
Manufacturer: ATI Technologies Inc.
DriverFixedFileInfo: FEEF04BD 00010000 0006000E 000A18FC 0006000E 000A18FC
0000003F 00000008 00040004 00000003 00000004 00000000 00000000
DriverCompanyName: ATI Technologies Inc.
DriverFileDescription: ATI Radeon WindowsNT Display Driver
DriverFileVersion: 6.14.10.6396
DriverInternalName: ati2dvag.dll
DriverLegalCopyright: Copyright (C) 1998-2002 ATI Technologies Inc.
DriverOriginalFilename: ati2dvag.dll
DriverProductName: ATI Radeon Family
DriverProductVersion: 5.2.3790.2