Hello

my scanner is producing blank (black) images although lamp lit
perfectly and it scans up and down the page as normal. I am using it
with Win XP on a laptop and it has worked before with this software
hardware combination with no changes.

It may be significant that there is a crack noise at the far end of
the travel now. Is it perhaps a slipped drive belt sending the cradle
too far, but then why no image at all?

cheers

Tim

Actually I have fixed this problem now with advice from Umax.

It basically involves switching the scanner power supply on and off,
computer on and off and unplugging/replugging the USB lead. Nothing
mechanical, I can only think these actions clear a cache somehow.


On 3 Jan, 14:18, sam <seve...@blueyonder.co.uk> wrote:
> Hello
>
> my scanner is producing blank (black) images although lamp lit
> perfectly and it scans up and down the page as normal. *I am using it
> with Win XP on a laptop and it has worked before with this software
> hardware combination with no changes.
>
> It may be significant that there is a crack noise at the far end of
> the travel now. *Is it perhaps a slipped drive belt sending the cradle
> too far, but then why no image at all?
>
> cheers
>
> Tim