Hi, can anyone help please. I have tried to upgrade to Beta 2 and received
messages as follows. 1. Windows defender was unable to complete the update
0x80240016 the device does not recognize the command. 2. Windows Defender was
unable to complete the update. 0x80070663. the patch package ccould not be
opened. Verify that the patch package exists and that you can access it. I am
not an expert with computers just an ordinary user so please keep the answers
simple.Thanks.

Hello Dennis,

Install Windows Installer 3.1 v2 (3.1.4000.2435)
http://support.microsoft.com/kb/893803

Does AutoUpdate work on your system?
Try going to Windows Update and applying all offered critical updates.
http://update.microsoft.com

For the benefit of the community reading this post, please rate the pºst.

I hope that (this) post is helpful.

Let us know how it works ºut.
--


"Dennis" wrote:

> Hi, can anyone help please. I have tried to upgrade to Beta 2 and received
> messages as follows. 1. Windows defender was unable to complete the update
> 0x80240016 the device does not recognize the command. 2. Windows Defender was
> unable to complete the update. 0x80070663. the patch package ccould not be
> opened. Verify that the patch package exists and that you can access it. I am
> not an expert with computers just an ordinary user so please keep the answers
> simple.Thanks.

Hi Engel,
Installed windows insaller as suggested with no luck. Error 0x80070663.


"Engel" wrote:

> Hello Dennis,
>
> Install Windows Installer 3.1 v2 (3.1.4000.2435)
> http://support.microsoft.com/kb/893803
>
> Does AutoUpdate work on your system?
> Try going to Windows Update and applying all offered critical updates.
> http://update.microsoft.com
>
> For the benefit of the community reading this post, please rate the pºst.
>
> I hope that (this) post is helpful.
>
> Let us know how it works ºut.
> --
>
>
> "Dennis" wrote:
>
> > Hi, can anyone help please. I have tried to upgrade to Beta 2 and received
> > messages as follows. 1. Windows defender was unable to complete the update
> > 0x80240016 the device does not recognize the command. 2. Windows Defender was
> > unable to complete the update. 0x80070663. the patch package ccould not be
> > opened. Verify that the patch package exists and that you can access it. I am
> > not an expert with computers just an ordinary user so please keep the answers
> > simple.Thanks.

"Dennis" wrote:

> Hi, can anyone help please. I have tried to upgrade to Beta 2 and received
> messages as follows. 1. Windows defender was unable to complete the update
> 0x80240016 the device does not recognize the command. 2. Windows Defender was
> unable to complete the update. 0x80070663. the patch package ccould not be
> opened. Verify that the patch package exists and that you can access it. I am
> not an expert with computers just an ordinary user so please keep the answers
> simple.Thanks.

I have uninstalled defender and when I reinstall I just get errors all the
time.Updates will mnot download without errors.Should I just give up.

"Dennis" wrote:

> Hi, can anyone help please. I have tried to upgrade to Beta 2 and received
> messages as follows. 1. Windows defender was unable to complete the update
> 0x80240016 the device does not recognize the command. 2. Windows Defender was
> unable to complete the update. 0x80070663. the patch package ccould not be
> opened. Verify that the patch package exists and that you can access it. I am
> not an expert with computers just an ordinary user so please keep the answers
> simple.Thanks.

Hi Dennis,
You haven't given us enough information to get definitive help.

Is this a home machine, or one used in an office?

Which version of Windows?

Are you on a large, managed network, where access to AutoUpdate is
restricted? Is there a WSUS server on the network?

How to ask a question
http://support.microsoft.com/kb/555375
--



"Dennis" wrote:

> I have uninstalled defender and when I reinstall I just get errors all the
> time.Updates will mnot download without errors.Should I just give up.
>
> "Dennis" wrote:
>
> > Hi, can anyone help please. I have tried to upgrade to Beta 2 and received
> > messages as follows. 1. Windows defender was unable to complete the update
> > 0x80240016 the device does not recognize the command. 2. Windows Defender was
> > unable to complete the update. 0x80070663. the patch package ccould not be
> > opened. Verify that the patch package exists and that you can access it. I am
> > not an expert with computers just an ordinary user so please keep the answers
> > simple.Thanks.

I had a similar problem on one of my machines. It got half way through the
install (it seemed to have just finished uninstalling the previous version)
and then gave up. When I downloaded the file, I failed to save it, but told
it to "Run" directly. During the install, it told me to close all IE
windows, which appeared to delete the temporary folder in which the WD
install file was running.
I succeded the install as follows following this.
Make sure WD Beta 1 is properly uninstalled (no entry left in the Add/Remove
Programs). Reboot to clean everything up.
Download WD Beta 2 and save it (anywhere). Run the install from where you
saved it.
Hope this helps.
"Dennis" <(E-Mail Removed)> wrote in message
news:79A7EDC4-C3C6-4CA7-91DE-(E-Mail Removed)...
> Hi, can anyone help please. I have tried to upgrade to Beta 2 and received
> messages as follows. 1. Windows defender was unable to complete the update
> 0x80240016 the device does not recognize the command. 2. Windows Defender
> was
> unable to complete the update. 0x80070663. the patch package ccould not be
> opened. Verify that the patch package exists and that you can access it. I
> am
> not an expert with computers just an ordinary user so please keep the
> answers
> simple.Thanks.

Let me see if I understand your posts. You can install Windows Defender
with apparent success, but you can't get updates without receiving error
messages?

Can you go to Windows Update, do an express scan, and apply all offered
updates? Please repeat this process until no further updates are offered,
or until Windows Defender definitions are successfully offered and
installed.

Does that work?

--

"Dennis" <(E-Mail Removed)> wrote in message
news:A760294B-9D2C-42F0-B873-(E-Mail Removed)...
>I have uninstalled defender and when I reinstall I just get errors all the
> time.Updates will mnot download without errors.Should I just give up.
>
> "Dennis" wrote:
>
>> Hi, can anyone help please. I have tried to upgrade to Beta 2 and
>> received
>> messages as follows. 1. Windows defender was unable to complete the
>> update
>> 0x80240016 the device does not recognize the command. 2. Windows Defender
>> was
>> unable to complete the update. 0x80070663. the patch package ccould not
>> be
>> opened. Verify that the patch package exists and that you can access it.
>> I am
>> not an expert with computers just an ordinary user so please keep the
>> answers
>> simple.Thanks.

Hi Engel,
This is a home machine.
I have windows xp home.
No I am not on a large managed network.

"Engel" wrote:

> Hi Dennis,
> You haven't given us enough information to get definitive help.
>
> Is this a home machine, or one used in an office?
>
> Which version of Windows?
>
> Are you on a large, managed network, where access to AutoUpdate is
> restricted? Is there a WSUS server on the network?
>
> How to ask a question
> http://support.microsoft.com/kb/555375
> --
>
>
>
> "Dennis" wrote:
>
> > I have uninstalled defender and when I reinstall I just get errors all the
> > time.Updates will mnot download without errors.Should I just give up.
> >
> > "Dennis" wrote:
> >
> > > Hi, can anyone help please. I have tried to upgrade to Beta 2 and received
> > > messages as follows. 1. Windows defender was unable to complete the update
> > > 0x80240016 the device does not recognize the command. 2. Windows Defender was
> > > unable to complete the update. 0x80070663. the patch package ccould not be
> > > opened. Verify that the patch package exists and that you can access it. I am
> > > not an expert with computers just an ordinary user so please keep the answers
> > > simple.Thanks.

Hi, Jack,
Thank you tried what you said no joy.


"Jack" wrote:

> I had a similar problem on one of my machines. It got half way through the
> install (it seemed to have just finished uninstalling the previous version)
> and then gave up. When I downloaded the file, I failed to save it, but told
> it to "Run" directly. During the install, it told me to close all IE
> windows, which appeared to delete the temporary folder in which the WD
> install file was running.
> I succeded the install as follows following this.
> Make sure WD Beta 1 is properly uninstalled (no entry left in the Add/Remove
> Programs). Reboot to clean everything up.
> Download WD Beta 2 and save it (anywhere). Run the install from where you
> saved it.
> Hope this helps.
> "Dennis" <(E-Mail Removed)> wrote in message
> news:79A7EDC4-C3C6-4CA7-91DE-(E-Mail Removed)...
> > Hi, can anyone help please. I have tried to upgrade to Beta 2 and received
> > messages as follows. 1. Windows defender was unable to complete the update
> > 0x80240016 the device does not recognize the command. 2. Windows Defender
> > was
> > unable to complete the update. 0x80070663. the patch package ccould not be
> > opened. Verify that the patch package exists and that you can access it. I
> > am
> > not an expert with computers just an ordinary user so please keep the
> > answers
> > simple.Thanks.
>
>
>