Using WIN XP HOME (Dell Version)

Hi, I've been to hell and back trying to download the latest firmware
updates. I goofed and downloaded an older version by mistake. I clicked
FLASH instead of EXIT.

Then when I restarted, I got an error message that WIN XP could not
certify the hardware and warned that continuing could cause problems. I
was heartbroken!

So I went back in and downloaded another, hopefully later version of
firmware. Same error message. But this time when I restarted, I ignored
the error message, and continued to let WINXP load the drivers for the
BenQ. Despite the dire warning, I no longer get an error message!

BUT, I do want to download the fastest FirmWare..but.I have no idea
which one it is. And getting help from BenQ, for an OEM/Bulk burner is
out of the question. Anybody with benQ DVD writers?

Thanks,

MIke

I don't know if this will be of any help, but I just bought a BenQ DVD-RW
last week. I got it from TigerDirect and when it arrived the Nero CD was
cracked. So, I call TigerDirect and they give me BenQ's phone number. For
what it is worth here is the number they gave me: 1-866-600-2367. Not sure
if this will get you anywhere but there you have it. HTH. Brian
"(E-Mail Removed)" wrote:

>
> Using WIN XP HOME (Dell Version)
>
> Hi, I've been to hell and back trying to download the latest firmware
> updates. I goofed and downloaded an older version by mistake. I clicked
> FLASH instead of EXIT.
>
> Then when I restarted, I got an error message that WIN XP could not
> certify the hardware and warned that continuing could cause problems. I
> was heartbroken!
>
> So I went back in and downloaded another, hopefully later version of
> firmware. Same error message. But this time when I restarted, I ignored
> the error message, and continued to let WINXP load the drivers for the
> BenQ. Despite the dire warning, I no longer get an error message!
>
> BUT, I do want to download the fastest FirmWare..but.I have no idea
> which one it is. And getting help from BenQ, for an OEM/Bulk burner is
> out of the question. Anybody with benQ DVD writers?
>
> Thanks,
>
> MIke
>
>

According to the U.S. Benq website there is no firmware updates available
for this burner. Where did you get the firmware 'update' you used?

Did this drive come with a prebuilt system (ie Dell) or was it purchased as
a bulk drive from Tiger, Newegg, etc.?

r.


"Brian" <(E-Mail Removed)> wrote in message
news:ABF12793-5187-47AB-ADEA-(E-Mail Removed)...
>
> I don't know if this will be of any help, but I just bought a BenQ DVD-RW
> last week. I got it from TigerDirect and when it arrived the Nero CD was
> cracked. So, I call TigerDirect and they give me BenQ's phone number.
> For
> what it is worth here is the number they gave me: 1-866-600-2367. Not
> sure
> if this will get you anywhere but there you have it. HTH. Brian
> "(E-Mail Removed)" wrote:
>
>>
>> Using WIN XP HOME (Dell Version)
>>
>> Hi, I've been to hell and back trying to download the latest firmware
>> updates. I goofed and downloaded an older version by mistake. I clicked
>> FLASH instead of EXIT.
>>
>> Then when I restarted, I got an error message that WIN XP could not
>> certify the hardware and warned that continuing could cause problems. I
>> was heartbroken!
>>
>> So I went back in and downloaded another, hopefully later version of
>> firmware. Same error message. But this time when I restarted, I ignored
>> the error message, and continued to let WINXP load the drivers for the
>> BenQ. Despite the dire warning, I no longer get an error message!
>>
>> BUT, I do want to download the fastest FirmWare..but.I have no idea
>> which one it is. And getting help from BenQ, for an OEM/Bulk burner is
>> out of the question. Anybody with benQ DVD writers?
>>
>> Thanks,
>>
>> MIke
>>
>>