I had the "Microsoft Outlook has encountered a problem and needs to close"
infinite loop.
The machine formerly had the SBA beta on it, but was uninstalled. Every
time I would try to install Sp1 for BCM it would fail. I uninstalled and
reinstalled the original (non Sp1) BCM
several times, using msiexec /x BcmGuid and msizap TW! BcmGuid, but still
could not get BCM sp1 to install. I looked at the Ohotfix logs and found
that the Sp1 patch was using F:\
as ROOTDRIVE, instead of C:\ where the Xp System that has Office, Outlook
and BCM installed (though the program files for Office11 are kept on a G:
drive partition)
F:\ is a Win 2003 Server development system.

I finally extracted the BusinessContactManager-FullFile-ENU.MSP from the
BusinessContactManager-kb839881-fullfile-enu.exe and then used
MSIEXEC /X {15BB1726-1D8B-486A-866E-BAD34FFACF44} REMOVE=ALL /qb!-
and
MSIzap TW! {15BB1726-1D8B-486A-866E-BAD34FFACF44}
and then
MSIEXEC /P "C:\Documents and
Settings\SmallFry\Desktop\BCM\BusinessContactManager-FullFile-ENU.MSP"
ROOTDRIVE="C:\" REINSTALL=ALL

to fix the rootdrive problem. The patch still fails.
I cannot append the MSI log to this message because the Newsgroup server
then rejects my post.
So maybe there is a clairvoyant MVP that can read my msi log from my
harddrive and help me out!!!

I ran all the updates onto our server for windows & office, ran the install
over a remote desktop. Then found out you can't do that. Uninstalled
everything. And reinstalled on the server. Wound up rebooting about 5 times.
All of a sudden the MSDE actually started up & BCM loaded. Wasted one day
with this.
Now I can't get my laptop to VPN connect to the server.

I think I will steer my clients to a 3rd party app because the performance,
lack of support & documentation is killing me. If I charged my client for all
the time I spent on this they could have purchased exchange and be done with
this BCM crap. I think this the BCM product is just a newbie .NET microsoft
hack group who don't live in the world of small biz networks.

"Phil C." wrote:

> I had the "Microsoft Outlook has encountered a problem and needs to close"
> infinite loop.
> The machine formerly had the SBA beta on it, but was uninstalled. Every
> time I would try to install Sp1 for BCM it would fail. I uninstalled and
> reinstalled the original (non Sp1) BCM
> several times, using msiexec /x BcmGuid and msizap TW! BcmGuid, but still
> could not get BCM sp1 to install. I looked at the Ohotfix logs and found
> that the Sp1 patch was using F:\
> as ROOTDRIVE, instead of C:\ where the Xp System that has Office, Outlook
> and BCM installed (though the program files for Office11 are kept on a G:
> drive partition)
> F:\ is a Win 2003 Server development system.
>
> I finally extracted the BusinessContactManager-FullFile-ENU.MSP from the
> BusinessContactManager-kb839881-fullfile-enu.exe and then used
> MSIEXEC /X {15BB1726-1D8B-486A-866E-BAD34FFACF44} REMOVE=ALL /qb!-
> and
> MSIzap TW! {15BB1726-1D8B-486A-866E-BAD34FFACF44}
> and then
> MSIEXEC /P "C:\Documents and
> Settings\SmallFry\Desktop\BCM\BusinessContactManager-FullFile-ENU.MSP"
> ROOTDRIVE="C:\" REINSTALL=ALL
>
> to fix the rootdrive problem. The patch still fails.
> I cannot append the MSI log to this message because the Newsgroup server
> then rejects my post.
> So maybe there is a clairvoyant MVP that can read my msi log from my
> harddrive and help me out!!!
>
>
>