AVG removed a virus from my neighbor's XP Home laptop. Upon reboot the
machine stopped with white text on a dark blue screen saying basidv32 could
not be found. Same result in Safe Mode, Safe with no networking and Safe
command line. He doesn't have his XP CD. It is at his home far away.

I searched the web for references to basidv32 and none were found.

What is basidv32? How do I get it? How do I load it on a machine which won't
boot?

"ralphs" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> AVG removed a virus from my neighbor's XP Home laptop. Upon reboot the machine
> stopped with white text on a dark blue screen saying basidv32 could not be
> found. Same result in Safe Mode, Safe with no networking and Safe command
> line. He doesn't have his XP CD. It is at his home far away.
>
> I searched the web for references to basidv32 and none were found.
>
> What is basidv32? How do I get it? How do I load it on a machine which won't
> boot?
>
>


You don't want to restore this file. AVG removed the malware but left behind the
mechanism designed to launch it at startup. Instead, you need to remove the
startup entry.

Here's a program from Microsoft that will help you stop the error messages.

AutoRuns for Windows v9.21
http://technet.microsoft.com/en-us/s.../bb963902.aspx

Once you've downloaded and extracted the files, run autoruns.exe.
Look on the Everything tab for an entry that lists basidv32 in the Image path
column.
Uncheck the item.
Restart the computer. If you no longer see the error message, you can go back
and delete the entry in Autoruns.

Just to be on the safe side, you might consider taking steps to make sure the
system is malware free. Here's a site with general instructions on cleaning a
computer.

Courtesy of Malke Routh, MS-MVP
http://www.elephantboycomputers.com/...iruses_Malware

Good luck

Nepatsfan

"Nepatsfan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>>
>> What is basidv32? How do I get it? How do I load it on a machine which
>> won't boot?
>
> You don't want to restore this file. AVG removed the malware but left
> behind the mechanism designed to launch it at startup. Instead, you need
> to remove the startup entry.
>
> Here's a program from Microsoft that will help you stop the error
> messages.
>
> AutoRuns for Windows v9.21
> http://technet.microsoft.com/en-us/s.../bb963902.aspx
>
> Once you've downloaded and extracted the files, run autoruns.exe.
> Look on the Everything tab for an entry that lists basidv32 in the Image
> path column.
> Uncheck the item.
> Restart the computer. If you no longer see the error message, you can go
> back and delete the entry in Autoruns.
>
> Just to be on the safe side, you might consider taking steps to make sure
> the system is malware free. Here's a site with general instructions on
> cleaning a computer.
>
> Courtesy of Malke Routh, MS-MVP
> http://www.elephantboycomputers.com/...iruses_Malware


I appreciate the help but how do I run autoruns when the machine won't boot?

It stops at the message about baseidv32. It doesn't go any further into the
boot.

"Nepatsfan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>>
>> What is basidv32? How do I get it? How do I load it on a machine which
>> won't boot?
>
> You don't want to restore this file. AVG removed the malware but left
> behind the mechanism designed to launch it at startup. Instead, you need
> to remove the startup entry.
>
> Here's a program from Microsoft that will help you stop the error
> messages.
>
> AutoRuns for Windows v9.21
> http://technet.microsoft.com/en-us/s.../bb963902.aspx
>
> Once you've downloaded and extracted the files, run autoruns.exe.
> Look on the Everything tab for an entry that lists basidv32 in the Image
> path column.
> Uncheck the item.
> Restart the computer. If you no longer see the error message, you can go
> back and delete the entry in Autoruns.
>
> Just to be on the safe side, you might consider taking steps to make sure
> the system is malware free. Here's a site with general instructions on
> cleaning a computer.
>
> Courtesy of Malke Routh, MS-MVP
> http://www.elephantboycomputers.com/...iruses_Malware


I appreciate the help but how do I run autoruns when the machine won't boot?

It stops at the message about baseidv32. It doesn't go any further into the
boot.



Here is the sequence on boot-up.

It begins to boot.

The screen displays as in a normal boot sequence. The last part of
the normal sequence that shows is the black background Windows
XP screen with blue progress bar

Then a black, blank screen shows for maybe 10 seconds

A dark blue screen with white letters appears showing this message

STOP: c0000135 {Unable To Locate Component}
This application has failed to start because baseidv32 was not
found. Re-installing the application may fix the problem.

I tried many key press combinations to get past that but nothing worked.

Same results in Safe Mode with and without network support and
in command line mode as well as in boot to last known good
configuration

"ralphs" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Nepatsfan" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>>
>>> What is basidv32? How do I get it? How do I load it on a machine which won't
>>> boot?
>>
>> You don't want to restore this file. AVG removed the malware but left behind
>> the mechanism designed to launch it at startup. Instead, you need to remove
>> the startup entry.
>>
>> Here's a program from Microsoft that will help you stop the error messages.
>>
>> AutoRuns for Windows v9.21
>> http://technet.microsoft.com/en-us/s.../bb963902.aspx
>>
>> Once you've downloaded and extracted the files, run autoruns.exe.
>> Look on the Everything tab for an entry that lists basidv32 in the Image path
>> column.
>> Uncheck the item.
>> Restart the computer. If you no longer see the error message, you can go back
>> and delete the entry in Autoruns.
>>
>> Just to be on the safe side, you might consider taking steps to make sure the
>> system is malware free. Here's a site with general instructions on cleaning a
>> computer.
>>
>> Courtesy of Malke Routh, MS-MVP
>> http://www.elephantboycomputers.com/...iruses_Malware
>
>
> I appreciate the help but how do I run autoruns when the machine won't boot?
>
> It stops at the message about baseidv32. It doesn't go any further into the
> boot.
>
>
>
> Here is the sequence on boot-up.
>
> It begins to boot.
>
> The screen displays as in a normal boot sequence. The last part of
> the normal sequence that shows is the black background Windows
> XP screen with blue progress bar
>
> Then a black, blank screen shows for maybe 10 seconds
>
> A dark blue screen with white letters appears showing this message
>
> STOP: c0000135 {Unable To Locate Component}
> This application has failed to start because baseidv32 was not
> found. Re-installing the application may fix the problem.
>
> I tried many key press combinations to get past that but nothing worked.
>
> Same results in Safe Mode with and without network support and
> in command line mode as well as in boot to last known good
> configuration
>
>


So much for my reading and comprehension skills. I glossed over the part about
the computer stopping at the blue screen.

I don't think you're going to have much luck solving this problem unless you can
get your hands on an XP Home installation CD.

Sorry for the confusion.

Nepatsfan

"Nepatsfan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> So much for my reading and comprehension skills. I glossed over the part
> about the computer stopping at the blue screen.
>
> I don't think you're going to have much luck solving this problem unless
> you can get your hands on an XP Home installation CD.
>
> Sorry for the confusion.

No need to be sorry. At times I've done worse twice before breakfast (at
least according to my wife).

This is my neighbor's laptop and his XP Home CD is at his home, far away.
Someone emailed me about a Linux rescue kit CD that I can download and burn
which supposedly can be used to rescue XP installations. I'm toying with the
idea of trying that but am uncomfortable with a command line version of
Linux - don't they know it should be like DOS? :-)
http://trinityhome.org/Home/index.ph...=1&front_id=12

"ralphs" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Nepatsfan" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>
>> So much for my reading and comprehension skills. I glossed over the part
>> about the computer stopping at the blue screen.
>>
>> I don't think you're going to have much luck solving this problem unless
>> you can get your hands on an XP Home installation CD.
>>
>> Sorry for the confusion.
>
> No need to be sorry. At times I've done worse twice before breakfast (at
> least according to my wife).
>
> This is my neighbor's laptop and his XP Home CD is at his home, far away.

If you know the CD type (i.e. retail or OEM) you can use *any* matching CD.
Unfortunately many laptops come with prepackaged Restore disks of XP with
the laptop's drivers, and you often can't do repair installs with them.

If you just need to get into the Recovery console to move that file around,
you can use any bootable XP CD, home or Pro.


> Someone emailed me about a Linux rescue kit CD that I can download and
> burn which supposedly can be used to rescue XP installations. I'm toying
> with the idea of trying that but am uncomfortable with a command line
> version of Linux - don't they know it should be like DOS? :-)
> http://trinityhome.org/Home/index.ph...=1&front_id=12

The Ubuntu live CD does have graphical file managers and understands NTFS
drives, so you can copy the files around that way too.

And you can simply remove the drive from the laptop, attach it via USB2
drive adapter to any other XP system, and put the file in place.

But, as the file is quite possibly from malware as there are no references
to it on Google other than your post, restoring it isn't a good idea and may
simply expose another error layer. Now would be a good time to use that
USB2 drive connector to get the data safely off that drive.

You could also have a look at the procedures for recovering from a corrupted
registry, and adapt the steps:
http://support.microsoft.com/kb/307545

Again, you can use the Linix disk or host the drive on another system to
move the files around.

HTH
-pk

"Patrick Keenan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> If you know the CD type (i.e. retail or OEM) you can use *any* matching
> CD. Unfortunately many laptops come with prepackaged Restore disks of XP
> with the laptop's drivers, and you often can't do repair installs with
> them.
>
> If you just need to get into the Recovery console to move that file
> around, you can use any bootable XP CD, home or Pro.
>
>> Someone emailed me about a Linux rescue kit CD that I can download and
>> burn which supposedly can be used to rescue XP installations. I'm toying
>> with the idea of trying that but am uncomfortable with a command line
>> version of Linux - don't they know it should be like DOS? :-)
>> http://trinityhome.org/Home/index.ph...=1&front_id=12
>
> The Ubuntu live CD does have graphical file managers and understands NTFS
> drives, so you can copy the files around that way too.
>
> And you can simply remove the drive from the laptop, attach it via USB2
> drive adapter to any other XP system, and put the file in place.
>
> But, as the file is quite possibly from malware as there are no references
> to it on Google other than your post, restoring it isn't a good idea and
> may simply expose another error layer. Now would be a good time to use
> that USB2 drive connector to get the data safely off that drive.
>
> You could also have a look at the procedures for recovering from a
> corrupted registry, and adapt the steps:
> http://support.microsoft.com/kb/307545
>
> Again, you can use the Linix disk or host the drive on another system to
> move the files around.

The Trinity Recovery CD was a dissapointment. It booted ok but I am far from
good with Linux and the Bash shell and could do nothing useful with it.

I did not realize that any XP CD would work. My wife's machine is also XP
Home. I'll try her CD.

Thank you!

"ralphs" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Patrick Keenan" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>
>> If you know the CD type (i.e. retail or OEM) you can use *any* matching
>> CD. Unfortunately many laptops come with prepackaged Restore disks of XP
>> with the laptop's drivers, and you often can't do repair installs with
>> them.
>>
>> If you just need to get into the Recovery console to move that file
>> around, you can use any bootable XP CD, home or Pro.
>>
>>> Someone emailed me about a Linux rescue kit CD that I can download and
>>> burn which supposedly can be used to rescue XP installations. I'm toying
>>> with the idea of trying that but am uncomfortable with a command line
>>> version of Linux - don't they know it should be like DOS? :-)
>>> http://trinityhome.org/Home/index.ph...=1&front_id=12
>>
>> The Ubuntu live CD does have graphical file managers and understands
>> NTFS drives, so you can copy the files around that way too.
>>
>> And you can simply remove the drive from the laptop, attach it via USB2
>> drive adapter to any other XP system, and put the file in place.
>>
>> But, as the file is quite possibly from malware as there are no
>> references to it on Google other than your post, restoring it isn't a
>> good idea and may simply expose another error layer. Now would be a
>> good time to use that USB2 drive connector to get the data safely off
>> that drive.
>>
>> You could also have a look at the procedures for recovering from a
>> corrupted registry, and adapt the steps:
>> http://support.microsoft.com/kb/307545
>>
>> Again, you can use the Linix disk or host the drive on another system to
>> move the files around.
>
> The Trinity Recovery CD was a dissapointment. It booted ok but I am far
> from good with Linux and the Bash shell and could do nothing useful with
> it.
>
> I did not realize that any XP CD would work. My wife's machine is also XP
> Home. I'll try her CD.
>
> Thank you!

To be clear, any CD can be used *for the recovery console*. You have to
use the correct CD type for a *repair install*.

The recovery console is basically just a stripped-down OS that understands
NTFS and has a few commands, so it doesn't care what the OS version is.

HTH,
-pk

"Patrick Keenan" <(E-Mail Removed)> wrote in message
news:e$(E-Mail Removed)...
>
> To be clear, any CD can be used *for the recovery console*. You have to
> use the correct CD type for a *repair install*.
>
> The recovery console is basically just a stripped-down OS that understands
> NTFS and has a few commands, so it doesn't care what the OS version is.

Thanks.

It turns out that he actually did not receive any CD's from Dell when he got
his machine, one of the options was for him to ask for them and he did not
do that.
After about 2 hours on the phone with Dell he got to someone who promised to
send them out and DHL dropped them off today.

I've now gone through the recovery procedure from this page and the machine
is booted into Windows.
http://support.microsoft.com/kb/307545
However it's essentially a new installation. Control Panel's Add/Remove
Progams doesn't show anything that's on the machine :-(

If necessary, he can live with that, but I'm going to dub around to see if I
can do something about that.

There are two little things that are driving me mad about this and I'm
hoping that you know the answers.

1-because it's the way I use it I kicked Control Panel into Classic view.
I'd now like to restore it to the oh-so-pretty useless view that it shows by
default but cannot find where I might do that.

2-IE7 boots up0 to http://runonce.msn.com/runonce2.aspx, a page that demands
I make some settings. I selected "let me select from a list of other search
providers" (other than msn) and it told me 'Click "Save your settings" below
to see
the list of search providers' I clicked the button and it changed color,
changed text to "Applying settings" and has sat there for 1/4 hour without
any activity. How do I get past this other than by selecting "current
default search provider" (which I presume is msn). If I just close IE then
it does this again next time I run it.