I used to back up without any problem prior to installing SP3 or Explorer
8--I have not backed up for many months, so don't know just which
installation has caused the problem. I searched through this site, and have
the same problem with backup as others except Componet Services' first
screen also locks up under Administrative Tools. I read Tbrox's reply to
another user's problem with Shadow Copy Utility stalling at beginning of
backup suggesting a resolution in Component Services but I cannot open this
service without the screen locking up. I can only continue by using
Cntrl/Alt/Delete to close the applications - Component Services and Shadow
Copy Backup configuration screen locks at the beginning of any backup with XP
Pro Backup.
I have checked the Event Errors and they are:
Event Type: Error
Event Source: MSDTC
Event Category: SVC
Event ID: 4437
Date: 7/31/2009
Time: 3:43:23 PM
User: N/A
Computer: DJLD2331
Description:
The account that the MS DTC service is running under is invalid. This can
happen if the service account information has been changed using the Services
snap-in in Microsoft Management Console (MMC). MS DTC service will continue
to start. Please make sure that the MS DTC service account information is
updated using the Component Services Explorer.
How do I do the above repair, and is it the problem?
There is another interesting "information" entry in the log:
Event Information
Event Source: HHCTRL
Event Category: None
Event ID: 1904
Date: 7/31/2009
Time: 5:43:39 PM
User: N/A
Computer: DJLD2331
Description:
The description for Event ID ( 1904 ) in Source ( HHCTRL ) cannot be found.
The local computer may not have the necessary registry information or message
DLL files to display messages from a remote computer. You may be able to use
the /AUXSOURCE= flag to retrieve this description; see Help and Support for
details. The following information is part of the event: about
:blank,
http://go.microsoft.com/fwlink?LinkID=45840.
I checked the link, but cannot see anything that applies to my computer.
I have scanned with my updated NAV and Spybot--nothing wrong reported.
Can someone please assist me? This is the second time that I have posted
this request, and I really need help to backup my hard drive and computer. I
see that purchashing Acronis or Norton Ghost have also not cured this
problem, as the software needs to work to accommodate their programs.
Was this post helpful to you?
--
antann
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