Problem Description: I have Windows XP Professional – Service Pack 3

I am unable to run a backup using Windows Backup Utility.
Start – All Programs – Accessories – System Tools – Backup

The Backup Utility start screen will partially show on the screen; however,
the program will never run. I have left this running all day and I never
actually get to an opening screen.

When I start Windows in SAFE mode, the same procedure works just fine. The
backup program launches and automatically goes into wizard mode. The problem
with SAFE mode is that I am unable to choose an external drive as a backup
destination.

Since this program does run in SAFE mode, I assume that a third party
software that is running is preventing the backup program from launching
successfully.

How do I identify what is causing the problem?
Operating System: WindowsXP

--
Peter C

"Peter Carvalho" <(E-Mail Removed)> wrote in message
news:B764A2C3-9AD3-490E-B428-(E-Mail Removed)...
> Problem Description: I have Windows XP Professional - Service Pack 3
>
> I am unable to run a backup using Windows Backup Utility.
> Start - All Programs - Accessories - System Tools - Backup
>
> The Backup Utility start screen will partially show on the screen;
> however,
> the program will never run. I have left this running all day and I never
> actually get to an opening screen.
>
> When I start Windows in SAFE mode, the same procedure works just fine. The
> backup program launches and automatically goes into wizard mode. The
> problem
> with SAFE mode is that I am unable to choose an external drive as a backup
> destination.
>
> Since this program does run in SAFE mode, I assume that a third party
> software that is running is preventing the backup program from launching
> successfully.
>
> How do I identify what is causing the problem?
> Operating System: WindowsXP
>
> --
> Peter C

Your diagnosis is probably correct. Run msconfig.exe and disable
programs progressively from the Startup tab until you identify the
culprit.