I use Outlook 2003 and I cannot perform a backup. When I try (File -> Backup)
the "save backup" button in dialog box window is greyed out, so that I cannot
complete the backup. Any ideas how to fix this?

ayis <(E-Mail Removed)> wrote:

> I use Outlook 2003 and I cannot perform a backup. When I try (File ->
> Backup) the "save backup" button in dialog box window is greyed out,
> so that I cannot complete the backup. Any ideas how to fix this?

You have to close Outlook before the backup procedure will run and enable
that button.
--
Brian Tillman [MVP-Outlook]

Thanks Brian. I think that I did not explain my problem well enough: My
backup button is enabled within Outlook. It's when the backup window opens,
when the "save backup" button is greyed. The comment in the window also says
: "no file set for backup". It looks to me that Outlook cannot identofy the
"Personal Folders" to back up. The rest of the buttons are enabled: Open
Backup, Cancel, Options.

If your suggestion is still what I need to do, where can I find the backup
program with Outlook closed? I can only access the backup button from within
the Outlook program (file -> backup). Thanks in advance for your help.

"Brian Tillman" wrote:

> ayis <(E-Mail Removed)> wrote:
>
> > I use Outlook 2003 and I cannot perform a backup. When I try (File ->
> > Backup) the "save backup" button in dialog box window is greyed out,
> > so that I cannot complete the backup. Any ideas how to fix this?
>
> You have to close Outlook before the backup procedure will run and enable
> that button.
> --
> Brian Tillman [MVP-Outlook]
>
>

ayis <(E-Mail Removed)> wrote:

> Thanks Brian. I think that I did not explain my problem well enough:
> My backup button is enabled within Outlook. It's when the backup
> window opens, when the "save backup" button is greyed. The comment in
> the window also says
>> "no file set for backup". It looks to me that Outlook cannot
>> identofy the
> "Personal Folders" to back up. The rest of the buttons are enabled:
> Open Backup, Cancel, Options.

And what do you see when you click Options?
--
Brian Tillman [MVP-Outlook]

Aside from the "Remind me to backup every 1 days", in the "Backup files"
window I see "No personal folders files are currently open" and the "File
location" window is empty.

"Brian Tillman" wrote:

> ayis <(E-Mail Removed)> wrote:
>
> > Thanks Brian. I think that I did not explain my problem well enough:
> > My backup button is enabled within Outlook. It's when the backup
> > window opens, when the "save backup" button is greyed. The comment in
> > the window also says
> >> "no file set for backup". It looks to me that Outlook cannot
> >> identofy the
> > "Personal Folders" to back up. The rest of the buttons are enabled:
> > Open Backup, Cancel, Options.
>
> And what do you see when you click Options?
> --
> Brian Tillman [MVP-Outlook]
>

ayis <(E-Mail Removed)> wrote:

> Aside from the "Remind me to backup every 1 days", in the "Backup
> files" window I see "No personal folders files are currently open"
> and the "File location" window is empty.

In Outlook, when you click File>Data File Management, what do you see?
--
Brian Tillman [MVP-Outlook]

I see a line that reads: Personal Files, then the path to the right
outlook.pst file, and a comment that reads "Mail delivery location".

Is there a way to attach a jpg file to my replies, so I can send you screen
shots, instead of trying to describe the screens?

Thanks,

Ayis

"Brian Tillman" wrote:

> ayis <(E-Mail Removed)> wrote:
>
> > Aside from the "Remind me to backup every 1 days", in the "Backup
> > files" window I see "No personal folders files are currently open"
> > and the "File location" window is empty.
>
> In Outlook, when you click File>Data File Management, what do you see?
> --
> Brian Tillman [MVP-Outlook]
>

ayis <(E-Mail Removed)> wrote:

> I see a line that reads: Personal Files, then the path to the right
> outlook.pst file, and a comment that reads "Mail delivery location".
>
> Is there a way to attach a jpg file to my replies, so I can send you
> screen shots, instead of trying to describe the screens?

Create your images and post them to any of the free image-hosting web sites,
then post the URL to those images here.
--
Brian Tillman [MVP-Outlook]

OK, let me try it:

http://i533.photobucket.com/albums/e...ScreenShot.jpg
http://i533.photobucket.com/albums/e...ScreenShot.jpg

Hope this works. Let me know if you have any ideas how to fix the problem.
Thanks. Ayis

"Brian Tillman" wrote:

> ayis <(E-Mail Removed)> wrote:
>
> > I see a line that reads: Personal Files, then the path to the right
> > outlook.pst file, and a comment that reads "Mail delivery location".
> >
> > Is there a way to attach a jpg file to my replies, so I can send you
> > screen shots, instead of trying to describe the screens?
>
> Create your images and post them to any of the free image-hosting web sites,
> then post the URL to those images here.
> --
> Brian Tillman [MVP-Outlook]
>
>

ayis <(E-Mail Removed)> wrote:

> OK, let me try it:
>
> http://i533.photobucket.com/albums/e...ScreenShot.jpg
> http://i533.photobucket.com/albums/e...ScreenShot.jpg
>
> Hope this works. Let me know if you have any ideas how to fix the
> problem. Thanks. Ayis

My company blocks that site. I'll have to access it from a non-company PC
and that might take a day or two.
--
Brian Tillman [MVP-Outlook]